We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
identified
We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
identified
We are continuing to work on a fix for this issue, further updates will follow.
identified
We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.
The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
We are currently experiencing a degradation of the MO service in our United States data center. You may observe delays in the processing and delivery of incoming SMS messages.
Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.
Smpp System down For Accounts Located In The Us Infrastructure.
Hello,
We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US.
Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible.
Start (UTC):
End (UTC):
Impact: Message submission and processing failures
We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services
Global (Europe)Global (Europe)Global (Europe)BrazilBrazilEU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedCanadaGreat BritainGreat BritainGreat BritainEU Region-lockedGlobal (Europe)IndiaIndiaIndiaGlobal (Europe)IndiaIndonesiaIndonesiaIndonesiaGreat BritainIndonesiaHong KongMexicoMexicoMexicoMexicoIndiaPakistanPakistanPakistanPakistanIndonesiaQatarQatarQatarQatarSaudi ArabiaSaudi ArabiaSaudi ArabiaMalaysiaSaudi ArabiaTurkeyTurkeyTurkeySingaporeMexicoUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesPakistanUnited StatesUnited StatesUnited StatesUnited StatesQatarSaudi ArabiaSingaporeSouth AfricaTurkeyUnited Arab EmiratesUnited StatesVietnam
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Saudi Arabia - Customer Portal Services Degradation
We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.
Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
Pakistan - Portal login degradation and Customer Portal service intermittent
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
investigating
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Multiple Locations - Customer Portal service degradation
We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Global (Europe) - Conversations Auto-Assignment Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.
We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix.
As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.
Pakistan - General connectivity issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
May 2026
EU Region-locked - Advance Analytics service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
This is to inform you that we are currently experiencing issues with our Advanced Analytics service hosted in our EU region‑locked data centers. Our designated engineering team is actively investigating the issue and will share more information as soon as possible.
Global (Europe) - Conversations Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our dedicated development team is currently investigating the root cause of the issue related to our conversations service. You may experience issues with our Conversations service.
Multiple locations: WhatsApp template management service degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our dedicated team is still working to resolve the issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.
Vodafone India RCS service degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
The partner operator is actively working on a solution for this issue, and you will be notified as soon as there are any updates on their progress.
identified
The partner operator is currently working on implementing a fix for this issue. You’ll be informed as soon as there are any updates on the progress.
investigating
The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.
investigating
We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.
Multiple Locations - Whatsapp Flows Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
identified
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
identified
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
identified
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
identified
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
investigating
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
Multiple Locations - Customer Portal Top-up Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.
Multiple Regions – Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Our engineering and network teams are actively investigating reports of service degradation affecting our data centers in the UAE, South Africa, and Pakistan.
Upon further investigation, we can confirm that customers in these regions may experience delays, missing messages, timeouts, or errors affecting SMS, Voice, WhatsApp, and Email services, as well as traffic processing across multiple channels.
We will continue monitoring the situation closely and will share additional updates as soon as...
April 2026
Global - Customer Portal Service Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the system to ensure stability.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.
