Infobip Outage History
Uptime record, past incidents, and downtime history for Infobip.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 33.3% | 9 | 6 |
| June 2026 | 46.7% | 30 | 16 |
| May 2026 | 51.6% | 31 | 15 |
| April 2026 | 52.4% | 21 | 10 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Global (Europe) - Inbound WhatsApp service degradation
Started: Jul 9, 10:19 AM
investigating
The team is still investigating this issue. We'll continue sharing updates.
Jul 9, 11:01 AM
investigating
We are currently experiencing issues with inbound WhatsApp service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Jul 9, 10:19 AM
Pakistan - General Connectivity degradation
Started: Jul 2, 7:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 2, 8:19 PM
identified
The issue has been identified and a fix is being implemented.
Jul 2, 8:10 PM
investigating
We are currently experiencing a general connectivity degradation at the Pakistan data center.
Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include errors, degraded performance, pages not loading, or intermittent service availability.
Our team is working with the relevant provider to resolve the issue. More details will be shared in the next update.
Jul 2, 7:39 PM
Global (Europe) - Mobile Push Notifications Degradation
Started: Jul 1, 5:09 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 1, 5:44 AM
investigating
We are currently experiencing degraded performance affecting our Mobile Push Notifications service. You may experience issues sending push notifications through the API.
Our team is actively investigating the issue and will provide further updates as soon as they become available.
Jul 1, 5:09 AM
June 2026
India - SMPP service degradation
Started: Jun 30, 9:10 AM
investigating
We are continuing to investigate this issue.
Jun 30, 9:29 AM
investigating
We are currently experiencing an issue with our SMPP service at India data center.
Our clients may notice an issue with establishing SMPP bind.
Our team is working on resolving the issue, more details will be shared in the next update.
Jun 30, 9:10 AM
Multiple Locations - Customer Portal issues
Started: Jun 30, 7:47 AM
investigating
We are continuing to investigate this issue.
Jun 30, 7:48 AM
investigating
We are experiencing a degradation of our Customer Portal services. You may experience a blank page or an unexpected error being returned on portal pages.
Our team is investigating the issue, and we will post further updates.
Jun 30, 7:47 AM
Multiple Locations - Customer Portal Login issues
Started: Jun 29, 2:51 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 29, 2:55 PM
identified
The issue has been identified and a fix is being implemented.
Jun 29, 2:52 PM
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Jun 29, 2:51 PM
Global (Europe) - Multiple services degradation
Started: Jun 25, 11:16 AM
monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
Jun 25, 1:18 PM
investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
Jun 25, 12:43 PM
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
Jun 25, 12:14 PM
investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Jun 25, 11:45 AM
investigating
This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.
Jun 25, 11:16 AM
Global (Europe) - Multiple Services Degradation
Started: Jun 24, 1:10 PM
identified
We have identified the root cause of this incident, and our engineering team is actively working on a solution.
Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.
We will provide further updates once the services have been confirmed to have recovered.
Jun 24, 3:41 PM
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
Jun 24, 1:48 PM
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Jun 24, 1:30 PM
investigating
This is to inform you that we are currently experiencing degradation with multiple services.
You may observe delays with usage and processing.
Our team is working on this and more updates will follow in the next update.
Jun 24, 1:10 PM
Multiple Locations - Customer Portal Service degradation
Started: Jun 21, 7:51 PM
monitoring
We are continuing to monitor for any further issues.
Jun 21, 8:08 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 21, 7:59 PM
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Jun 21, 7:51 PM
Singapore - Voice Service Degradation
Started: Jun 18, 1:01 PM
investigating
We are currently experiencing issues with our Voice Service on Singapore data center. You may experience issues with calls failing.
Our Team is already investigating and more updates will follow.
Jun 18, 1:01 PM
Multiple Locations - WhatsApp Traffic Processing Degradation
Started: Jun 18, 7:45 AM
monitoring
Our teams are continuously monitoring the situation to ensure it is fully resolved.
Jun 19, 10:26 AM
monitoring
Our team is actively monitoring the situation to ensure that the issue has been completely resolved and does not reoccur.
Jun 19, 4:55 AM
monitoring
Our team is continuing to monitor the situation to confirm it is completely resolved.
Jun 19, 12:38 AM
monitoring
The delays and processing issues appear to have been resolved. Our teams are continuing to monitor the situation to ensure it is fully resolved.
Jun 18, 7:53 PM
monitoring
Our dedicated team has deployed a fix and remains actively engaged in monitoring the situation.
Jun 18, 2:38 PM
monitoring
Our dedicated team has deployed a fix and is currently monitoring the situation.
Jun 18, 12:21 PM
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Jun 18, 9:37 AM
identified
The issue has been identified and a fix is being implemented.
Jun 18, 8:39 AM
investigating
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
Jun 18, 8:10 AM
investigating
We are continuing to investigate this issue.
Jun 18, 7:45 AM
investigating
We are currently encountering delays in processing of WhatsApp traffic.
Our dedicated team is already checking this and more updates will follow.
Jun 18, 7:45 AM
Global (Europe) - Broadcast service degradation
Started: Jun 17, 11:38 AM
investigating
We are currently experiencing issues with Broadcast service over Global (Europe) data center affecting some campaigns. The issue is currently being investigated and more information will follow in the next update.
Jun 17, 11:38 AM
Multiple Locations - Meta service degradation
Started: Jun 12, 2:26 PM
identified
The issue is still ongoing on Meta’s side. We continue to monitor the situation.
For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api
Jun 12, 3:44 PM
identified
Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.
Jun 12, 2:41 PM
identified
Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}
Jun 12, 2:38 PM
investigating
Hello,
We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side.
Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue.
We will continue to monitor the situation closely and will provide updates as soon as more information becomes available.
Thank you for your understanding.
Jun 12, 2:26 PM
Global (Europe) - Conversations Auto-Assignment Degradation
Started: Jun 10, 8:13 AM
investigating
During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.
We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.
Jun 10, 8:47 AM
investigating
We are continuing to investigate this issue.
Jun 10, 8:13 AM
investigating
We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix.
As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.
Jun 10, 8:13 AM
Pakistan - General connectivity issues
Started: Jun 6, 9:29 PM
investigating
We are continuing to investigate this issue.
Jun 6, 9:41 PM
investigating
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Jun 6, 9:29 PM
May 2026
EU Region-locked - Advance Analytics service degradation
Started: May 26, 11:40 AM
investigating
This is to inform you that we are currently experiencing issues with our Advanced Analytics service hosted in our EU region‑locked data centers. Our designated engineering team is actively investigating the issue and will share more information as soon as possible.
May 26, 11:40 AM
Global (Europe) - Conversations Service Degradation
Started: May 25, 11:32 AM
investigating
Our dedicated development team is currently investigating the root cause of the issue related to our conversations service. You may experience issues with our Conversations service.
May 25, 11:32 AM
Multiple locations: WhatsApp template management service degradation
Started: May 22, 10:06 AM
identified
Our dedicated team is still working to resolve the issue.
May 22, 11:29 AM
identified
The issue has been identified and a fix is being implemented.
May 22, 10:43 AM
investigating
We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.
May 22, 10:06 AM
Vodafone India RCS service degradation
Started: May 21, 2:03 PM
identified
The partner operator is actively working on a solution for this issue, and you will be notified as soon as there are any updates on their progress.
May 22, 1:02 AM
identified
The partner operator is currently working on implementing a fix for this issue. You’ll be informed as soon as there are any updates on the progress.
May 21, 11:08 PM
investigating
The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.
May 21, 5:26 PM
investigating
We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.
May 21, 2:03 PM
Multiple Locations - Whatsapp Flows Service Degradation
Started: May 18, 12:32 PM
identified
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
May 19, 7:04 AM
identified
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 19, 5:02 AM
identified
We are continuing to work on a fix for this issue.
May 19, 2:30 AM
identified
We are continuing to work on a fix for this issue.
May 19, 12:30 AM
identified
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
May 18, 10:02 PM
identified
We are continuing to work on a fix for this issue.
May 18, 6:55 PM
identified
We are continuing to work on a fix for this issue.
May 18, 6:23 PM
identified
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
May 18, 6:13 PM
identified
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
May 18, 2:27 PM
identified
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 18, 1:51 PM
identified
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
May 18, 1:23 PM
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
May 18, 12:55 PM
investigating
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
May 18, 12:32 PM
Multiple Locations - Customer Portal Top-up Service Degradation
Started: May 18, 12:06 PM
identified
The issue has been identified and a fix is being implemented.
May 18, 12:17 PM
investigating
We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.
May 18, 12:06 PM
Multiple Regions – Service Degradation
Started: May 12, 7:09 PM
investigating
Our engineering and network teams are actively investigating reports of service degradation affecting our data centers in the UAE, South Africa, and Pakistan.
Upon further investigation, we can confirm that customers in these regions may experience delays, missing messages, timeouts, or errors affecting SMS, Voice, WhatsApp, and Email services, as well as traffic processing across multiple channels.
We will continue monitoring the situation closely and will share additional updates as soon as...
May 12, 7:09 PM
April 2026
Global - Customer Portal Service Degradation
Started: Apr 28, 8:19 AM
monitoring
A fix has been implemented, and we are monitoring the system to ensure stability.
Apr 28, 8:36 AM
investigating
We are continuing to investigate this issue.
Apr 28, 8:24 AM
investigating
We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.
Apr 28, 8:19 AM
Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel
Started: Apr 27, 7:14 AM
investigating
This is to inform you that we are currently experiencing an issue on Customer Portal.
Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.
The issue is being inspected by our engineering team, more details will follow in the next update.
Apr 27, 7:14 AM
Vietnam - HTTP API SMS Service Degradation
Started: Apr 26, 9:54 AM
investigating
We are currently investigating an issue affecting the SMS service in the Vietnam data center. Some customers may experience 5xx errors on HTTP API SMS endpoints. Further details will be provided in the next update.
Apr 26, 9:54 AM
Vietnam - HTTP API SMS Service Degradation
Started: Apr 24, 10:02 AM
investigating
We are currently experiencing issues with the SMS service over the Vietnam data center. The issue is currently being investigated. You might see 5xx errors showing up on HTTP API SMS endpoints, more information will follow in the next update.
Apr 24, 10:02 AM
Saudi Arabia - Moments service degradation
Started: Apr 22, 12:07 PM
investigating
We are currently experiencing issues with Moments service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
Apr 22, 12:07 PM
Multiple locations - Top-Up Processing Delay
Started: Apr 14, 8:17 AM
investigating
We are currently experiencing issues with correctly reflecting top up payments over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Apr 14, 8:17 AM
Multiple locations - 2FA Authentication Degradation
Started: Apr 14, 7:58 AM
investigating
We are continuing to investigate this issue.
Apr 14, 8:01 AM
investigating
We are continuing to investigate this issue.
Apr 14, 7:58 AM
investigating
We are currently experiencing issues with 2FA Authentication service over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Apr 14, 7:58 AM
Global (Europe) - Multiple service degradation
Started: Apr 13, 11:05 AM
investigating
We are currently experiencing degradation of multiple services hosted on the Global (Europe) data centers. You may experience processing issues and delivery delays for inbound traffic across multiple channels. Our designated teams are actively investigating the issue, and we will share updates accordingly.
Apr 13, 11:05 AM
Multiple Locations - RCS Template Service Degradation
Started: Apr 8, 9:14 AM
monitoring
The fix has been implemented and 500 errors are no longer observed. We will keep monitoring the situation and update if any further issues occur.
Apr 8, 12:13 PM
identified
We are currently experiencing issues with the RCS template service across multiple data center locations.
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resoluti...
Apr 8, 9:14 AM
Global (Europe) - Degradation of multiple services
Started: Apr 7, 3:51 PM
identified
The issue has been identified and a fix is being implemented.
Apr 7, 4:23 PM
investigating
We are continuing to investigate this issue.
Apr 7, 3:52 PM
investigating
We are currently experiencing an issue with all services on our Global (Europe) data center.
You may notice delays in processing traffic.
Our team is investigation and we will share more details in the following updates.
Apr 7, 3:51 PM
March 2026
Global - Email Delivery Delay to infobip.com Domain
Started: Mar 26, 11:23 AM
identified
We are currently experiencing delays in receiving emails sent to the infobip.com domain. Our engineering teams are actively investigating the issue and working to restore normal email delivery as quickly as possible.
At this time, email sending from Infobip is not affected. However, inbound emails to infobip.com addresses may be delayed.
We understand the importance of timely communication and apologize for any inconvenience this may cause. Further updates will be shared on this page as mor...
Mar 26, 11:23 AM
Global (Europe) - Broadcast service degradation
Started: Mar 21, 8:10 AM
identified
The issue has been identified and a fix is being implemented.
Mar 21, 8:34 AM
investigating
We're currently experiencing degradation with our Broadcast service within Moments, our designated engineering team is currently investigating and we'll keep you updated.
Mar 21, 8:10 AM
South Africa - Voice degradation
Started: Mar 19, 10:20 PM
identified
Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.
Mar 19, 11:35 PM
identified
The issue has been identified and a fix is being implemented.
Mar 19, 10:49 PM
investigating
We are currently experiencing issues at our South Africa data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue, and more details will follow in the next update.
Start (UTC): 19 March 2026 21:11
Mar 19, 10:20 PM
Canada - Connectivity issues
Started: Mar 18, 10:40 AM
investigating
We are currently experiencing connectivity issues at our Canada data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue and more details will follow in the next update.
Start (UTC): 18 March 2026 10:33
Mar 18, 10:40 AM
Multiple Locations - Online payments degradation
Started: Mar 14, 9:25 PM
investigating
We are continuing to investigate this issue.
Mar 14, 10:00 PM
investigating
We are continuing to investigate this issue.
Mar 14, 9:26 PM
investigating
We are currently experiencing issues with the Online Payments through Portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Mar 14, 9:25 PM
Global (Europe) - 2FA service degradation
Started: Mar 12, 12:43 PM
investigating
We are currently experiencing issues with 2FA service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Mar 12, 12:43 PM