We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
identified
We are continuing to work on a fix for this issue, further updates will follow.
identified
We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.
The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
We are currently experiencing a degradation of the MO service in our United States data center. You may observe delays in the processing and delivery of incoming SMS messages.
Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.
Smpp System down For Accounts Located In The Us Infrastructure.
Hello,
We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US.
Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible.
Start (UTC):
End (UTC):
Impact: Message submission and processing failures
We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services
Global (Europe)Global (Europe)Global (Europe)BrazilBrazilEU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedCanadaGreat BritainGreat BritainGreat BritainEU Region-lockedGlobal (Europe)IndiaIndiaIndiaGlobal (Europe)IndiaIndonesiaIndonesiaIndonesiaGreat BritainIndonesiaHong KongMexicoMexicoMexicoMexicoIndiaPakistanPakistanPakistanPakistanIndonesiaQatarQatarQatarQatarSaudi ArabiaSaudi ArabiaSaudi ArabiaMalaysiaSaudi ArabiaTurkeyTurkeyTurkeySingaporeMexicoUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesPakistanUnited StatesUnited StatesUnited StatesUnited StatesQatarSaudi ArabiaSingaporeSouth AfricaTurkeyUnited Arab EmiratesUnited StatesVietnam
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Saudi Arabia - Customer Portal Services Degradation
We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.
Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
Pakistan - Portal login degradation and Customer Portal service intermittent
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
investigating
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Multiple Locations - Customer Portal service degradation
We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Great Britain - Delayed seen reports
minorSource not attested
Last archived state: resolved
View archived record details
Great BritainGreat BritainGreat BritainGreat Britain
investigating
We are currently investigating an issue in our Great Britain Data Center affecting the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels.
You may experience delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may be delayed or temporarily unavailable, while outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the ro...
Global (Europe) - Email Broadcast Service Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
Global (Europe)
investigating
This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Customer Portal Homepage Degradation
minorSource not attested
Last archived state: resolved
View archived record details
Global (Europe)
investigating
This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Customer Portal Degradation
minorSource not attested
Last archived state: resolved
View archived record details
Global (Europe)
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Partial Packet Loss
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
Global (Europe) - Whitelabel Portal and traffic processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.
Pakistan - Customer Portal service and traffic processing degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center.
Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal.
Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages.
Our team is investigating the issue, more details will follow in the next update.
Pakistan - Customer Portal Degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Observed improvements have led to a stabilized and operational state that is, for now, being monitored.
identified
Improvements are observed while we continue to assess the situation.
investigating
We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Multiple services degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers.
Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted.
Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.
Multiple Locations - WhatsApp service degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue with our WhatsApp service on multiple locations.
Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages.
Our team is working on resolving the issue, more details will follow in next update.
Start (UTC): 10 August 2026 10:09
