Infobip Outage History
Uptime record, past incidents, and downtime history for Infobip.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 56% | 25 | 11 |
| April 2026 | 53.3% | 30 | 14 |
| March 2026 | 48.4% | 31 | 16 |
| February 2026 | 40% | 5 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Global (Europe) - Conversations Service Degradation
Started: May 25, 11:32 AM
investigating
Our dedicated development team is currently investigating the root cause of the issue related to our conversations service. You may experience issues with our Conversations service.
May 25, 11:32 AM
Multiple locations: WhatsApp template management service degradation
Started: May 22, 10:06 AM
identified
Our dedicated team is still working to resolve the issue.
May 22, 11:29 AM
identified
The issue has been identified and a fix is being implemented.
May 22, 10:43 AM
investigating
We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.
May 22, 10:06 AM
Vodafone India RCS service degradation
Started: May 21, 2:03 PM
identified
The partner operator is actively working on a solution for this issue, and you will be notified as soon as there are any updates on their progress.
May 22, 1:02 AM
identified
The partner operator is currently working on implementing a fix for this issue. You’ll be informed as soon as there are any updates on the progress.
May 21, 11:08 PM
investigating
The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.
May 21, 5:26 PM
investigating
We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.
May 21, 2:03 PM
Multiple Locations - Whatsapp Flows Service Degradation
Started: May 18, 12:32 PM
identified
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
May 19, 7:04 AM
identified
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 19, 5:02 AM
identified
We are continuing to work on a fix for this issue.
May 19, 2:30 AM
identified
We are continuing to work on a fix for this issue.
May 19, 12:30 AM
identified
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
May 18, 10:02 PM
identified
We are continuing to work on a fix for this issue.
May 18, 6:55 PM
identified
We are continuing to work on a fix for this issue.
May 18, 6:23 PM
identified
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
May 18, 6:13 PM
identified
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
May 18, 2:27 PM
identified
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
May 18, 1:51 PM
identified
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
May 18, 1:23 PM
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
May 18, 12:55 PM
investigating
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
May 18, 12:32 PM
Multiple Locations - Customer Portal Top-up Service Degradation
Started: May 18, 12:06 PM
identified
The issue has been identified and a fix is being implemented.
May 18, 12:17 PM
investigating
We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.
May 18, 12:06 PM
Multiple Regions – Service Degradation
Started: May 12, 7:09 PM
investigating
Our engineering and network teams are actively investigating reports of service degradation affecting our data centers in the UAE, South Africa, and Pakistan.
Upon further investigation, we can confirm that customers in these regions may experience delays, missing messages, timeouts, or errors affecting SMS, Voice, WhatsApp, and Email services, as well as traffic processing across multiple channels.
We will continue monitoring the situation closely and will share additional updates as soon as...
May 12, 7:09 PM
April 2026
Global - Customer Portal Service Degradation
Started: Apr 28, 8:19 AM
monitoring
A fix has been implemented, and we are monitoring the system to ensure stability.
Apr 28, 8:36 AM
investigating
We are continuing to investigate this issue.
Apr 28, 8:24 AM
investigating
We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.
Apr 28, 8:19 AM
Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel
Started: Apr 27, 7:14 AM
investigating
This is to inform you that we are currently experiencing an issue on Customer Portal.
Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.
The issue is being inspected by our engineering team, more details will follow in the next update.
Apr 27, 7:14 AM
Vietnam - HTTP API SMS Service Degradation
Started: Apr 26, 9:54 AM
investigating
We are currently investigating an issue affecting the SMS service in the Vietnam data center. Some customers may experience 5xx errors on HTTP API SMS endpoints. Further details will be provided in the next update.
Apr 26, 9:54 AM
Vietnam - HTTP API SMS Service Degradation
Started: Apr 24, 10:02 AM
investigating
We are currently experiencing issues with the SMS service over the Vietnam data center. The issue is currently being investigated. You might see 5xx errors showing up on HTTP API SMS endpoints, more information will follow in the next update.
Apr 24, 10:02 AM
Saudi Arabia - Moments service degradation
Started: Apr 22, 12:07 PM
investigating
We are currently experiencing issues with Moments service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
Apr 22, 12:07 PM
Multiple locations - Top-Up Processing Delay
Started: Apr 14, 8:17 AM
investigating
We are currently experiencing issues with correctly reflecting top up payments over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Apr 14, 8:17 AM
Multiple locations - 2FA Authentication Degradation
Started: Apr 14, 7:58 AM
investigating
We are continuing to investigate this issue.
Apr 14, 8:01 AM
investigating
We are continuing to investigate this issue.
Apr 14, 7:58 AM
investigating
We are currently experiencing issues with 2FA Authentication service over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Apr 14, 7:58 AM
Global (Europe) - Multiple service degradation
Started: Apr 13, 11:05 AM
investigating
We are currently experiencing degradation of multiple services hosted on the Global (Europe) data centers. You may experience processing issues and delivery delays for inbound traffic across multiple channels. Our designated teams are actively investigating the issue, and we will share updates accordingly.
Apr 13, 11:05 AM
Multiple Locations - RCS Template Service Degradation
Started: Apr 8, 9:14 AM
monitoring
The fix has been implemented and 500 errors are no longer observed. We will keep monitoring the situation and update if any further issues occur.
Apr 8, 12:13 PM
identified
We are currently experiencing issues with the RCS template service across multiple data center locations.
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resoluti...
Apr 8, 9:14 AM
Global (Europe) - Degradation of multiple services
Started: Apr 7, 3:51 PM
identified
The issue has been identified and a fix is being implemented.
Apr 7, 4:23 PM
investigating
We are continuing to investigate this issue.
Apr 7, 3:52 PM
investigating
We are currently experiencing an issue with all services on our Global (Europe) data center.
You may notice delays in processing traffic.
Our team is investigation and we will share more details in the following updates.
Apr 7, 3:51 PM
March 2026
Global - Email Delivery Delay to infobip.com Domain
Started: Mar 26, 11:23 AM
identified
We are currently experiencing delays in receiving emails sent to the infobip.com domain. Our engineering teams are actively investigating the issue and working to restore normal email delivery as quickly as possible.
At this time, email sending from Infobip is not affected. However, inbound emails to infobip.com addresses may be delayed.
We understand the importance of timely communication and apologize for any inconvenience this may cause. Further updates will be shared on this page as mor...
Mar 26, 11:23 AM
Global (Europe) - Broadcast service degradation
Started: Mar 21, 8:10 AM
identified
The issue has been identified and a fix is being implemented.
Mar 21, 8:34 AM
investigating
We're currently experiencing degradation with our Broadcast service within Moments, our designated engineering team is currently investigating and we'll keep you updated.
Mar 21, 8:10 AM
South Africa - Voice degradation
Started: Mar 19, 10:20 PM
identified
Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.
Mar 19, 11:35 PM
identified
The issue has been identified and a fix is being implemented.
Mar 19, 10:49 PM
investigating
We are currently experiencing issues at our South Africa data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue, and more details will follow in the next update.
Start (UTC): 19 March 2026 21:11
Mar 19, 10:20 PM
Canada - Connectivity issues
Started: Mar 18, 10:40 AM
investigating
We are currently experiencing connectivity issues at our Canada data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue and more details will follow in the next update.
Start (UTC): 18 March 2026 10:33
Mar 18, 10:40 AM
Multiple Locations - Online payments degradation
Started: Mar 14, 9:25 PM
investigating
We are continuing to investigate this issue.
Mar 14, 10:00 PM
investigating
We are continuing to investigate this issue.
Mar 14, 9:26 PM
investigating
We are currently experiencing issues with the Online Payments through Portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Mar 14, 9:25 PM
Global (Europe) - 2FA service degradation
Started: Mar 12, 12:43 PM
investigating
We are currently experiencing issues with 2FA service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Mar 12, 12:43 PM