Infobip Outage History
Daily status observations, past incidents, and reported issue history for Infobip.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 52% | 25 | 12 |
| July 2026 | 58.1% | 31 | 13 |
| June 2026 | 46.7% | 30 | 16 |
| May 2026 | 40% | 5 | 3 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Great Britain - Delayed seen reports
Started:
Great Britain
Great Britain
Great Britain
Great Britain
investigating
We are currently investigating an issue in our Great Britain Data Center affecting the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels.
You may experience delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may be delayed or temporarily unavailable, while outbound message delivery continues to function normally.
Our engineers are actively investigating the issue and working to identify the ro...
Global (Europe) - Email Broadcast Service Degradation
Started:
Global (Europe)
investigating
This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Customer Portal Homepage Degradation
Started:
Global (Europe)
investigating
This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Customer Portal Degradation
Started:
Global (Europe)
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Partial Packet Loss
Started:
investigating
We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
Global (Europe) - Whitelabel Portal and traffic processing degradation
Started:
monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.
Pakistan - Customer Portal service and traffic processing degradation
Started:
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center.
Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal.
Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages.
Our team is investigating the issue, more details will follow in the next update.
Pakistan - Customer Portal Degradation
Started:
monitoring
Observed improvements have led to a stabilized and operational state that is, for now, being monitored.
identified
Improvements are observed while we continue to assess the situation.
investigating
We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services.
Our team is already working on this case, and more information will follow once it is available.
Global (Europe) - Multiple services degradation
Started:
investigating
We are continuing to investigate this issue.
investigating
This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers.
Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted.
Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.
Multiple Locations - WhatsApp service degradation
Started:
investigating
We are currently experiencing an issue with our WhatsApp service on multiple locations.
Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages.
Our team is working on resolving the issue, more details will follow in next update.
Start (UTC): 10 August 2026 10:09
Multiple Locations - Email and Agent OS service degradation
Started:
investigating
We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is working on the issue, and we will keep you informed.
Global (Europe) - Broadcast service degradation
Started:
investigating
We are currently experiencing issues with Broadcast service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
July 2026
India - The processing of inbound messages is partially disrupted
Started:
identified
We are continuing to investigate this issue.
identified
We are currently experiencing issues with the MO service that processes events related to inbound traffic. As a result, some inbound messages are experiencing delays.
Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
Multiple locations - Inbound processing and delivery report events are partially degraded.
Started:
identified
We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays.
Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
Multiple Locations - Email Domain Creation Unavailable
Started:
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting the ability to create new email domains across all data centers.
Existing email traffic and previously configured domains are not impacted.
We are working on a resolution and will provide updates as the situation develops.
Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations
Started:
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
Global (Europe) - Chat Applications and Email Processing Degradation
Started:
investigating
We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf
You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.
The issue is currently being investigated and more information will follow in the next update.
Global (Europe) - Inbound WhatsApp service degradation
Started:
investigating
The team is still investigating this issue. We'll continue sharing updates.
investigating
We are currently experiencing issues with inbound WhatsApp service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Pakistan - General Connectivity degradation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a general connectivity degradation at the Pakistan data center.
Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include errors, degraded performance, pages not loading, or intermittent service availability.
Our team is working with the relevant provider to resolve the issue. More details will be shared in the next update.
Global (Europe) - Mobile Push Notifications Degradation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degraded performance affecting our Mobile Push Notifications service. You may experience issues sending push notifications through the API.
Our team is actively investigating the issue and will provide further updates as soon as they become available.
June 2026
India - SMPP service degradation
Started:
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue with our SMPP service at India data center.
Our clients may notice an issue with establishing SMPP bind.
Our team is working on resolving the issue, more details will be shared in the next update.
Multiple Locations - Customer Portal issues
Started:
investigating
We are continuing to investigate this issue.
investigating
We are experiencing a degradation of our Customer Portal services. You may experience a blank page or an unexpected error being returned on portal pages.
Our team is investigating the issue, and we will post further updates.
Multiple Locations - Customer Portal Login issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Global (Europe) - Multiple services degradation
Started:
monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.
Global (Europe) - Multiple Services Degradation
Started:
identified
We have identified the root cause of this incident, and our engineering team is actively working on a solution.
Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.
We will provide further updates once the services have been confirmed to have recovered.
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are currently experiencing degradation with multiple services.
You may observe delays with usage and processing.
Our team is working on this and more updates will follow in the next update.
Multiple Locations - Customer Portal Service degradation
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Singapore - Voice Service Degradation
Started:
investigating
We are currently experiencing issues with our Voice Service on Singapore data center. You may experience issues with calls failing.
Our Team is already investigating and more updates will follow.
Multiple Locations - WhatsApp Traffic Processing Degradation
Started:
monitoring
Our teams are continuously monitoring the situation to ensure it is fully resolved.
monitoring
Our team is actively monitoring the situation to ensure that the issue has been completely resolved and does not reoccur.
monitoring
Our team is continuing to monitor the situation to confirm it is completely resolved.
monitoring
The delays and processing issues appear to have been resolved. Our teams are continuing to monitor the situation to ensure it is fully resolved.
monitoring
Our dedicated team has deployed a fix and remains actively engaged in monitoring the situation.
monitoring
Our dedicated team has deployed a fix and is currently monitoring the situation.
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
identified
The issue has been identified and a fix is being implemented.
investigating
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently encountering delays in processing of WhatsApp traffic.
Our dedicated team is already checking this and more updates will follow.
Global (Europe) - Broadcast service degradation
Started:
investigating
We are currently experiencing issues with Broadcast service over Global (Europe) data center affecting some campaigns. The issue is currently being investigated and more information will follow in the next update.
Multiple Locations - Meta service degradation
Started:
identified
The issue is still ongoing on Meta’s side. We continue to monitor the situation.
For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api
identified
Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.
identified
Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}
investigating
Hello,
We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side.
Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue.
We will continue to monitor the situation closely and will provide updates as soon as more information becomes available.
Thank you for your understanding.
Global (Europe) - Conversations Auto-Assignment Degradation
Started:
investigating
During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.
We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix.
As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.
Pakistan - General connectivity issues
Started:
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
May 2026
EU Region-locked - Advance Analytics service degradation
Started:
investigating
This is to inform you that we are currently experiencing issues with our Advanced Analytics service hosted in our EU region‑locked data centers. Our designated engineering team is actively investigating the issue and will share more information as soon as possible.
Global (Europe) - Conversations Service Degradation
Started:
investigating
Our dedicated development team is currently investigating the root cause of the issue related to our conversations service. You may experience issues with our Conversations service.
Multiple locations: WhatsApp template management service degradation
Started:
identified
Our dedicated team is still working to resolve the issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.
Vodafone India RCS service degradation
Started:
identified
The partner operator is actively working on a solution for this issue, and you will be notified as soon as there are any updates on their progress.
identified
The partner operator is currently working on implementing a fix for this issue. You’ll be informed as soon as there are any updates on the progress.
investigating
The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.
investigating
We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.
Multiple Locations - Whatsapp Flows Service Degradation
Started:
identified
Our team keeps recovering WhatsApp Flows services on different data centers. We will share new updates as they become available.
identified
We are continuing to work on a fix for this issue, and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering team has identified the root cause and is actively working on a fix. Investigation and monitoring efforts are ongoing, and we will provide additional updates as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Our engineering team has identified the root cause and is actively working on a fix. Currently, the API and WhatsApp channel applications responsible for WhatsApp Flow creation and management are experiencing errors, including issues retrieving flow content, which may affect the creation of new flows. We will continue to monitor the situation and provide updates as more information becomes available.
identified
We are continuing to work on a fix for this issue, and our engineering team is actively investigating. We have identified the root cause and are already working on a resolution. We will provide further updates as soon as additional information becomes available.
identified
We are continuing to work on a fix for this issue and our engineering team is actively checking. Further update will be provided as soon as new information becomes available.
identified
Our dedicated teams are continuing to work on a fix for this issue and we will follow up with more information.
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
investigating
We are currently experiencing issues with accessing, creating and modification of WhatsApp Flows.
Our dedicated team is already checking this and more updates will follow.
Multiple Locations - Customer Portal Top-up Service Degradation
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues with Add Funds page over our Customer Portal. You may experience difficulties with adding funds to your accounts. The issue is being investigated and more updates will follow shortly.
Multiple Regions – Service Degradation
Started:
investigating
Our engineering and network teams are actively investigating reports of service degradation affecting our data centers in the UAE, South Africa, and Pakistan.
Upon further investigation, we can confirm that customers in these regions may experience delays, missing messages, timeouts, or errors affecting SMS, Voice, WhatsApp, and Email services, as well as traffic processing across multiple channels.
We will continue monitoring the situation closely and will share additional updates as soon as...
April 2026
Global - Customer Portal Service Degradation
Started:
monitoring
A fix has been implemented, and we are monitoring the system to ensure stability.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with Customer Portal services. Users may encounter errors when accessing the portal or attempting to log in.
Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel
Started:
investigating
This is to inform you that we are currently experiencing an issue on Customer Portal.
Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.
The issue is being inspected by our engineering team, more details will follow in the next update.
Vietnam - HTTP API SMS Service Degradation
Started:
investigating
We are currently investigating an issue affecting the SMS service in the Vietnam data center. Some customers may experience 5xx errors on HTTP API SMS endpoints. Further details will be provided in the next update.
Vietnam - HTTP API SMS Service Degradation
Started:
investigating
We are currently experiencing issues with the SMS service over the Vietnam data center. The issue is currently being investigated. You might see 5xx errors showing up on HTTP API SMS endpoints, more information will follow in the next update.
Saudi Arabia - Moments service degradation
Started:
investigating
We are currently experiencing issues with Moments service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
Multiple locations - Top-Up Processing Delay
Started:
investigating
We are currently experiencing issues with correctly reflecting top up payments over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Multiple locations - 2FA Authentication Degradation
Started:
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with 2FA Authentication service over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Global (Europe) - Multiple service degradation
Started:
investigating
We are currently experiencing degradation of multiple services hosted on the Global (Europe) data centers. You may experience processing issues and delivery delays for inbound traffic across multiple channels. Our designated teams are actively investigating the issue, and we will share updates accordingly.
Multiple Locations - RCS Template Service Degradation
Started:
monitoring
The fix has been implemented and 500 errors are no longer observed. We will keep monitoring the situation and update if any further issues occur.
identified
We are currently experiencing issues with the RCS template service across multiple data center locations.
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resoluti...
Global (Europe) - Degradation of multiple services
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue with all services on our Global (Europe) data center.
You may notice delays in processing traffic.
Our team is investigation and we will share more details in the following updates.
March 2026
Global - Email Delivery Delay to infobip.com Domain
Started:
identified
We are currently experiencing delays in receiving emails sent to the infobip.com domain. Our engineering teams are actively investigating the issue and working to restore normal email delivery as quickly as possible.
At this time, email sending from Infobip is not affected. However, inbound emails to infobip.com addresses may be delayed.
We understand the importance of timely communication and apologize for any inconvenience this may cause. Further updates will be shared on this page as mor...
Global (Europe) - Broadcast service degradation
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We're currently experiencing degradation with our Broadcast service within Moments, our designated engineering team is currently investigating and we'll keep you updated.
South Africa - Voice degradation
Started:
identified
Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing issues at our South Africa data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue, and more details will follow in the next update.
Start (UTC): 19 March 2026 21:11
Canada - Connectivity issues
Started:
investigating
We are currently experiencing connectivity issues at our Canada data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue and more details will follow in the next update.
Start (UTC): 18 March 2026 10:33
Multiple Locations - Online payments degradation
Started:
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with the Online Payments through Portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Global (Europe) - 2FA service degradation
Started:
investigating
We are currently experiencing issues with 2FA service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.