We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
identified
We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
identified
We are continuing to work on a fix for this issue, further updates will follow.
identified
We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.
The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
We are currently experiencing a degradation of the MO service in our United States data center. You may observe delays in the processing and delivery of incoming SMS messages.
Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.
Smpp System down For Accounts Located In The Us Infrastructure.
Hello,
We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US.
Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible.
Start (UTC):
End (UTC):
Impact: Message submission and processing failures
We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services
Global (Europe)Global (Europe)Global (Europe)BrazilBrazilEU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedCanadaGreat BritainGreat BritainGreat BritainEU Region-lockedGlobal (Europe)IndiaIndiaIndiaGlobal (Europe)IndiaIndonesiaIndonesiaIndonesiaGreat BritainIndonesiaHong KongMexicoMexicoMexicoMexicoIndiaPakistanPakistanPakistanPakistanIndonesiaQatarQatarQatarQatarSaudi ArabiaSaudi ArabiaSaudi ArabiaMalaysiaSaudi ArabiaTurkeyTurkeyTurkeySingaporeMexicoUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesPakistanUnited StatesUnited StatesUnited StatesUnited StatesQatarSaudi ArabiaSingaporeSouth AfricaTurkeyUnited Arab EmiratesUnited StatesVietnam
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Saudi Arabia - Customer Portal Services Degradation
We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.
Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
Pakistan - Portal login degradation and Customer Portal service intermittent
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
investigating
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Multiple Locations - Customer Portal service degradation
We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Global (Europe) - Self-Service users unable to add Whatsapp or Viber channel
majorSource not attested
Last archived state: resolved
View archived record details
investigating
This is to inform you that we are currently experiencing an issue on Customer Portal.
Our Self-Service users might notice that they can not add Whatsapp or Viber channel over Customer Portal.
The issue is being inspected by our engineering team, more details will follow in the next update.
Vietnam - HTTP API SMS Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the SMS service in the Vietnam data center. Some customers may experience 5xx errors on HTTP API SMS endpoints. Further details will be provided in the next update.
Vietnam - HTTP API SMS Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with the SMS service over the Vietnam data center. The issue is currently being investigated. You might see 5xx errors showing up on HTTP API SMS endpoints, more information will follow in the next update.
Saudi Arabia - Moments service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with Moments service over Saudi Arabia data center. The issue is currently being investigated and more information will follow in the next update.
Multiple locations - Top-Up Processing Delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with correctly reflecting top up payments over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
We are currently experiencing issues with 2FA Authentication service over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Global (Europe) - Multiple service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing degradation of multiple services hosted on the Global (Europe) data centers. You may experience processing issues and delivery delays for inbound traffic across multiple channels. Our designated teams are actively investigating the issue, and we will share updates accordingly.
Multiple Locations - RCS Template Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been implemented and 500 errors are no longer observed. We will keep monitoring the situation and update if any further issues occur.
identified
We are currently experiencing issues with the RCS template service across multiple data center locations.
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resoluti...
Global (Europe) - Degradation of multiple services
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue with all services on our Global (Europe) data center.
You may notice delays in processing traffic.
Our team is investigation and we will share more details in the following updates.
March 2026
Global - Email Delivery Delay to infobip.com Domain
Source not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing delays in receiving emails sent to the infobip.com domain. Our engineering teams are actively investigating the issue and working to restore normal email delivery as quickly as possible.
At this time, email sending from Infobip is not affected. However, inbound emails to infobip.com addresses may be delayed.
We understand the importance of timely communication and apologize for any inconvenience this may cause. Further updates will be shared on this page as mor...
