We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
identified
We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
identified
We are continuing to work on a fix for this issue, further updates will follow.
identified
We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.
The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
We are currently experiencing a degradation of the MO service in our United States data center. You may observe delays in the processing and delivery of incoming SMS messages.
Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.
Smpp System down For Accounts Located In The Us Infrastructure.
Hello,
We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US.
Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible.
Start (UTC):
End (UTC):
Impact: Message submission and processing failures
We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services
Global (Europe)Global (Europe)Global (Europe)BrazilBrazilEU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedCanadaGreat BritainGreat BritainGreat BritainEU Region-lockedGlobal (Europe)IndiaIndiaIndiaGlobal (Europe)IndiaIndonesiaIndonesiaIndonesiaGreat BritainIndonesiaHong KongMexicoMexicoMexicoMexicoIndiaPakistanPakistanPakistanPakistanIndonesiaQatarQatarQatarQatarSaudi ArabiaSaudi ArabiaSaudi ArabiaMalaysiaSaudi ArabiaTurkeyTurkeyTurkeySingaporeMexicoUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesPakistanUnited StatesUnited StatesUnited StatesUnited StatesQatarSaudi ArabiaSingaporeSouth AfricaTurkeyUnited Arab EmiratesUnited StatesVietnam
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Saudi Arabia - Customer Portal Services Degradation
We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.
Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
Pakistan - Portal login degradation and Customer Portal service intermittent
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
investigating
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Multiple Locations - Customer Portal service degradation
We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
India - SMPP service degradation
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue with our SMPP service at India data center.
Our clients may notice an issue with establishing SMPP bind.
Our team is working on resolving the issue, more details will be shared in the next update.
Multiple Locations - Customer Portal issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are experiencing a degradation of our Customer Portal services. You may experience a blank page or an unexpected error being returned on portal pages.
Our team is investigating the issue, and we will post further updates.
Multiple Locations - Customer Portal Login issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Global (Europe) - Multiple services degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the situation with the impacted services.
investigating
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
investigating
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are currently experiencing issues with multiple hosted services and channels in our Global (Europe) data centers. You may notice problems with traffic processing across multiple channels, including WhatsApp, Voice, and Email, and others - as well as service difficulties when using Conversations and Moments.
Global (Europe) - Multiple Services Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of this incident, and our engineering team is actively working on a solution.
Some messages processed during the incident window may experience delays and will be reprocessed once services are fully restored.
We will provide further updates once the services have been confirmed to have recovered.
identified
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
investigating
This is to inform you that we are currently experiencing degradation with multiple services.
You may observe delays with usage and processing.
Our team is working on this and more updates will follow in the next update.
Multiple Locations - Customer Portal Service degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a degradation of our Customer portal services. You may experience issues while login in.
Singapore - Voice Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with our Voice Service on Singapore data center. You may experience issues with calls failing.
Our Team is already investigating and more updates will follow.
Our teams are continuously monitoring the situation to ensure it is fully resolved.
monitoring
Our team is actively monitoring the situation to ensure that the issue has been completely resolved and does not reoccur.
monitoring
Our team is continuing to monitor the situation to confirm it is completely resolved.
monitoring
The delays and processing issues appear to have been resolved. Our teams are continuing to monitor the situation to ensure it is fully resolved.
monitoring
Our dedicated team has deployed a fix and remains actively engaged in monitoring the situation.
monitoring
Our dedicated team has deployed a fix and is currently monitoring the situation.
identified
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
identified
The issue has been identified and a fix is being implemented.
investigating
Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are currently encountering delays in processing of WhatsApp traffic.
Our dedicated team is already checking this and more updates will follow.
Global (Europe) - Broadcast service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with Broadcast service over Global (Europe) data center affecting some campaigns. The issue is currently being investigated and more information will follow in the next update.
Multiple Locations - Meta service degradation
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The issue is still ongoing on Meta’s side. We continue to monitor the situation.
For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api
identified
Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.
identified
Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}
investigating
Hello,
We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side.
Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue.
We will continue to monitor the situation closely and will provide updates as soon as more information becomes available.
Thank you for your understanding.
