Pakistan - Portal login degradation and Customer Portal service intermittent
View the provider incident record →Current answer
Infobip experienced a critical incident: Pakistan - Portal login degradation and Customer Portal service intermittent. ServiceAlert observed recovery on Sep 17, 2026.
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Incident Lifecycle
Affected Components
Pakistan
Pakistan
Incident Timeline
Monitoring
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
More information to follow in the next update.
Sep 17, 2026 at 5:18 PM UTC
Investigating
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Our team is actively working to resolve the issue.
Sep 17, 2026 at 3:31 PM UTC
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