We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
identified
We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
identified
We are continuing to work on a fix for this issue, further updates will follow.
identified
We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses.
The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
We are currently experiencing a degradation of the MO service in our United States data center. You may observe delays in the processing and delivery of incoming SMS messages.
Our dedicated engineering team is investigating the issue. We will keep you posted with further updates.
Smpp System down For Accounts Located In The Us Infrastructure.
Hello,
We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US.
Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible.
Start (UTC):
End (UTC):
Impact: Message submission and processing failures
We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services
Global (Europe)Global (Europe)Global (Europe)BrazilBrazilEU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedCanadaGreat BritainGreat BritainGreat BritainEU Region-lockedGlobal (Europe)IndiaIndiaIndiaGlobal (Europe)IndiaIndonesiaIndonesiaIndonesiaGreat BritainIndonesiaHong KongMexicoMexicoMexicoMexicoIndiaPakistanPakistanPakistanPakistanIndonesiaQatarQatarQatarQatarSaudi ArabiaSaudi ArabiaSaudi ArabiaMalaysiaSaudi ArabiaTurkeyTurkeyTurkeySingaporeMexicoUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesUnited Arab EmiratesPakistanUnited StatesUnited StatesUnited StatesUnited StatesQatarSaudi ArabiaSingaporeSouth AfricaTurkeyUnited Arab EmiratesUnited StatesVietnam
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.
Saudi Arabia - Customer Portal Services Degradation
We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.
Our designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.
We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.
Pakistan - Portal login degradation and Customer Portal service intermittent
We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
investigating
We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Multiple Locations - Customer Portal service degradation
We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
Legacy Incident Archive
55 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Multiple Locations - Email and Agent OS service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is working on the issue, and we will keep you informed.
Global (Europe) - Broadcast service degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with Broadcast service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
July 2026
India - The processing of inbound messages is partially disrupted
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to investigate this issue.
identified
We are currently experiencing issues with the MO service that processes events related to inbound traffic. As a result, some inbound messages are experiencing delays.
Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
Multiple locations - Inbound processing and delivery report events are partially degraded.
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays.
Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
We are currently investigating an issue affecting the ability to create new email domains across all data centers.
Existing email traffic and previously configured domains are not impacted.
We are working on a resolution and will provide updates as the situation develops.
Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations
criticalSource not attested
Last archived state: resolved
View archived record details
identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
investigating
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update.
You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
Global (Europe) - Chat Applications and Email Processing Degradation
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf
You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo.
The issue is currently being investigated and more information will follow in the next update.
Global (Europe) - Inbound WhatsApp service degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
The team is still investigating this issue. We'll continue sharing updates.
investigating
We are currently experiencing issues with inbound WhatsApp service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Pakistan - General Connectivity degradation
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing a general connectivity degradation at the Pakistan data center.
Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include errors, degraded performance, pages not loading, or intermittent service availability.
Our team is working with the relevant provider to resolve the issue. More details will be shared in the next update.
Global (Europe) - Mobile Push Notifications Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degraded performance affecting our Mobile Push Notifications service. You may experience issues sending push notifications through the API.
Our team is actively investigating the issue and will provide further updates as soon as they become available.
