Daily provider-status observations and published incident history for Heap.
Component incident
Heap has an active component incident; no global outage is indicated. Verified .
Official provider source.
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55.2%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
User property data delayed in Heap connect syncs (US customers only)
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
User property data delayed in Heap connect syncs (US customers only)
A fix has been implemented, and latency is recovering. We continue to monitor.
investigating
We are continuing to investigate this issue.
investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
We are continuing to work on a fix for this issue.
identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Customers having to re-login in to Heap
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
We are currently experiencing delays in 3rd party integrations events being available in the app
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Data collection is unaffected. Our engineers are currently investigating the issue.
Some customers may be experiencing errors when running queries
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Partial service disruption for some Heap/PA customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been applied and latency is starting to recover. We continue to monitor.
identified
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
investigating
We are continuing with this investigation. We will post an update as soon as one is available.
investigating
We continue to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating.
Data continues to be collected and no data has been lost. We will post an update within an hour.
