User property data delayed in Heap connect syncs (US customers only)
View the provider incident record →Current answer
Heap experienced a minor incident: User property data delayed in Heap connect syncs (US customers only). ServiceAlert observed recovery on Oct 14, 2026.
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Incident Lifecycle
Affected Components
App
Heap Connect
Incident Timeline
Investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Oct 14, 2026 at 1:03 PM UTC
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