Current answer
Heap experienced a major incident: Salesforce integration: data-in not syncing. The provider currently marks this incident Identified.
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Incident Lifecycle
Affected Components
Integrations - Sources
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Oct 2, 2026 at 9:57 PM UTC
Identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
Thank you for your patience!
Oct 2, 2026 at 9:49 PM UTC
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