Third party integration events latency impacting some customers
View the provider incident record →Current answer
Heap experienced a minor incident: Third party integration events latency impacting some customers. ServiceAlert observed recovery on Sep 23, 2026.
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Incident Lifecycle
Affected Components
App
Integrations - Sources
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Sep 23, 2026 at 2:54 AM UTC
Identified
We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.
Sep 22, 2026 at 10:43 PM UTC
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