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Heap Outage History

Uptime record, past incidents, and downtime history for Heap.

Checking current status...
84.6% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 55.6% 9 4
June 2026 83.3% 30 5
May 2026 87.1% 31 4
April 2026 95.2% 21 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Temporary Data Latency
minor

Started: Jul 7, 2:37 AM

identified
We are continuing to work on a fix.
Jul 7, 6:17 AM
identified
We are continuing to work on a fix.
Jul 7, 4:36 AM
identified
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Jul 7, 2:37 AM
Slow Queries
minor

Started: Jul 2, 4:30 PM

monitoring
Queries have resumed. We are monitoring.
Jul 2, 4:40 PM
investigating
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
Jul 2, 4:30 PM
June 2026
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
minor

Started: Jun 20, 5:10 PM

monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Jun 21, 12:10 AM
monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
Jun 20, 11:03 PM
monitoring
The fix has been applied and latency is recovering. We continue to monitor.
Jun 20, 9:22 PM
identified
We continue to work on a fix for this issue. We will post an update as soon as one is available.
Jun 20, 8:54 PM
identified
We are continuing to work on the fix for this issue.
Jun 20, 6:59 PM
identified
We continue to work on a fix for this issue
Jun 20, 6:06 PM
identified
No data has been lost. We are working on a fix
Jun 20, 5:10 PM
Customers with multiple environments or saved properties are experiencing loading latency
minor

Started: Jun 17, 2:45 PM

investigating
We are currently investigating this issue.
Jun 17, 2:45 PM
EU customers may be experiencing slightly longer-than-normal query times
minor

Started: Jun 2, 9:54 AM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 3:33 PM
identified
We are continuing to work on a fix for this issue.
Jun 2, 9:55 AM
identified
The issue has been identified and a fix is being implemented.
Jun 2, 9:54 AM
May 2026
Heap Connect Sync Delays (Bigquery)
minor

Started: May 29, 12:26 PM

monitoring
We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.
May 29, 3:05 PM
investigating
We are continuing to investigate the issue. We will post an update in 2 hours.
May 29, 2:38 PM
investigating
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.
May 29, 12:26 PM
Query failures impacting some customers in EU
minor

Started: May 5, 12:35 PM

monitoring
A fix has been applied. We continue to monitor.
May 5, 1:42 PM
identified
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
May 5, 12:35 PM
April 2026
We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration
minor

Started: Apr 30, 2:11 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 5:57 PM
investigating
We are currently investigating this issue.
Apr 30, 2:11 PM
Temporary Data Latency - Investigating
minor

Started: Apr 1, 8:36 PM

monitoring
We have implemented a fix and monitoring recovery
Apr 1, 10:28 PM
monitoring
We are continuing to monitor this issue. We will post another update in 2 hours.
Apr 1, 9:31 PM
investigating
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Apr 1, 8:36 PM
March 2026
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
minor

Started: Mar 30, 2:30 PM

monitoring
A fix has been applied and latency is beginning to recover
Mar 30, 5:21 PM
identified
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Mar 30, 2:30 PM
Customers having to re-login in to Heap
maintenance

Started: Mar 26, 2:17 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 28, 5:06 PM
identified
The issue has been identified and a fix is being implemented.
Mar 26, 2:17 PM
We are currently experiencing delays in 3rd party integrations events being available in the app
minor

Started: Mar 18, 5:41 PM

investigating
Data collection is unaffected. Our engineers are currently investigating the issue.
Mar 18, 5:41 PM
Some customers may be experiencing errors when running queries
minor

Started: Mar 18, 4:34 PM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 18, 5:13 PM
identified
The issue has been identified and a fix is being implemented.
Mar 18, 4:57 PM
investigating
We are currently investigating this issue.
Mar 18, 4:34 PM
Partial service disruption for some Heap/PA customers
minor

Started: Mar 15, 4:43 PM

monitoring
The fix has been applied and latency is starting to recover. We continue to monitor.
Mar 16, 12:51 AM
identified
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
Mar 16, 12:31 AM
investigating
We are continuing with this investigation. We will post an update as soon as one is available.
Mar 15, 7:54 PM
investigating
We continue to investigate this issue.
Mar 15, 6:58 PM
investigating
We are continuing to investigate this issue.
Mar 15, 5:30 PM
investigating
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.
Mar 15, 4:43 PM
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