Daily provider-status observations and published incident history for Heap.
Component incident
Heap has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Heap for future changes.
55.2%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
User property data delayed in Heap connect syncs (US customers only)
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
User property data delayed in Heap connect syncs (US customers only)
A fix has been implemented, and latency is recovering. We continue to monitor.
investigating
We are continuing to investigate this issue.
investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
We are continuing to work on a fix for this issue.
identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Heap Connect Syncs: Possibility Of Stale Data
minorSource not attested
Last archived state: resolved
View archived record details
Heap Connect
monitoring
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
identified
We are continuing to work on a fix for this issue.
identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Heap Connect Syncs: Possibility Of Stale Data (US)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
US connect customers: possibility of stale data
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
identified
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
EU hosted | Heap Charts and Dashboards results not loading
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Heap Connect Syncs: Possibility Of Stale Data
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
July 2026
Temporary Data Latency - Investigating
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Latency is resolving. We are currently monitoring.
investigating
We are continuing to investigate the issue
investigating
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Connect Sync Delays
majorSource not attested
Last archived state: resolved
View archived record details
identified
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
Some US Connect customers may be impacted by delays in data lake ingestion
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some US customers may experience PA query failures in the app.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Dashboard and Chart loading issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
