Heap Outage History
Daily status observations, past incidents, and reported issue history for Heap.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 72% | 25 | 7 |
| July 2026 | 61.3% | 31 | 12 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 60% | 5 | 2 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Heap Connect Syncs: Possibility Of Stale Data
Started:
Heap Connect
monitoring
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
identified
We are continuing to work on a fix for this issue.
identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Heap Connect Syncs: Possibility Of Stale Data (US)
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
US connect customers: possibility of stale data
Started:
monitoring
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
identified
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
EU hosted | Heap Charts and Dashboards results not loading
Started:
investigating
We are currently investigating this issue.
Heap Connect Syncs: Possibility Of Stale Data
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
July 2026
Temporary Data Latency - Investigating
Started:
monitoring
Latency is resolving. We are currently monitoring.
investigating
We are continuing to investigate the issue
investigating
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
Connect Sync Delays
Started:
identified
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
Some US Connect customers may be impacted by delays in data lake ingestion
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some US customers may experience PA query failures in the app.
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Dashboard and Chart loading issues
Started:
investigating
We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.
Temporary Data Latency
Started:
identified
We are continuing to work on a fix.
identified
We are continuing to work on a fix.
identified
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Slow Queries
Started:
monitoring
Queries have resumed. We are monitoring.
investigating
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
June 2026
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
Started:
monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
monitoring
The fix has been applied and latency is recovering. We continue to monitor.
identified
We continue to work on a fix for this issue. We will post an update as soon as one is available.
identified
We are continuing to work on the fix for this issue.
identified
We continue to work on a fix for this issue
identified
No data has been lost. We are working on a fix
Customers with multiple environments or saved properties are experiencing loading latency
Started:
investigating
We are currently investigating this issue.
EU customers may be experiencing slightly longer-than-normal query times
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
May 2026
Heap Connect Sync Delays (Bigquery)
Started:
monitoring
We have deployed a fix and are beginning to catchup delayed environments.
We will post an update in two hours, or resolve the incident if all environments have recovered.
investigating
We are continuing to investigate the issue. We will post an update in 2 hours.
investigating
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected.
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 2 hours.
Query failures impacting some customers in EU
Started:
monitoring
A fix has been applied. We continue to monitor.
identified
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
April 2026
We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Temporary Data Latency - Investigating
Started:
monitoring
We have implemented a fix and monitoring recovery
monitoring
We are continuing to monitor this issue. We will post another update in 2 hours.
investigating
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
March 2026
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
Started:
monitoring
A fix has been applied and latency is beginning to recover
identified
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Customers having to re-login in to Heap
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
We are currently experiencing delays in 3rd party integrations events being available in the app
Started:
investigating
Data collection is unaffected. Our engineers are currently investigating the issue.
Some customers may be experiencing errors when running queries
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Partial service disruption for some Heap/PA customers
Started:
monitoring
The fix has been applied and latency is starting to recover. We continue to monitor.
identified
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
investigating
We are continuing with this investigation. We will post an update as soon as one is available.
investigating
We continue to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating.
Data continues to be collected and no data has been lost. We will post an update within an hour.