Heap Outage History
Uptime record, past incidents, and downtime history for Heap.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 92% | 25 | 2 |
| April 2026 | 93.3% | 30 | 2 |
| March 2026 | 77.4% | 31 | 7 |
| February 2026 | 100% | 5 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Query failures impacting some customers in EU
Started: May 5, 12:35 PM
monitoring
A fix has been applied. We continue to monitor.
May 5, 1:42 PM
identified
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
May 5, 12:35 PM
April 2026
We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration
Started: Apr 30, 2:11 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 30, 5:57 PM
investigating
We are currently investigating this issue.
Apr 30, 2:11 PM
Temporary Data Latency - Investigating
Started: Apr 1, 8:36 PM
monitoring
We have implemented a fix and monitoring recovery
Apr 1, 10:28 PM
monitoring
We are continuing to monitor this issue. We will post another update in 2 hours.
Apr 1, 9:31 PM
investigating
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Apr 1, 8:36 PM
March 2026
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
Started: Mar 30, 2:30 PM
monitoring
A fix has been applied and latency is beginning to recover
Mar 30, 5:21 PM
identified
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
Mar 30, 2:30 PM
Customers having to re-login in to Heap
Started: Mar 26, 2:17 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 28, 5:06 PM
identified
The issue has been identified and a fix is being implemented.
Mar 26, 2:17 PM
We are currently experiencing delays in 3rd party integrations events being available in the app
Started: Mar 18, 5:41 PM
investigating
Data collection is unaffected. Our engineers are currently investigating the issue.
Mar 18, 5:41 PM
Some customers may be experiencing errors when running queries
Started: Mar 18, 4:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 18, 5:13 PM
identified
The issue has been identified and a fix is being implemented.
Mar 18, 4:57 PM
investigating
We are currently investigating this issue.
Mar 18, 4:34 PM
Partial service disruption for some Heap/PA customers
Started: Mar 15, 4:43 PM
monitoring
The fix has been applied and latency is starting to recover. We continue to monitor.
Mar 16, 12:51 AM
identified
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.
Mar 16, 12:31 AM
investigating
We are continuing with this investigation. We will post an update as soon as one is available.
Mar 15, 7:54 PM
investigating
We continue to investigate this issue.
Mar 15, 6:58 PM
investigating
We are continuing to investigate this issue.
Mar 15, 5:30 PM
investigating
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating.
Data continues to be collected and no data has been lost. We will post an update within an hour.
Mar 15, 4:43 PM