Daily provider-status observations and published incident history for Heap.
Component incident
Heap has an active component incident; no global outage is indicated. Verified .
Official provider source.
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55.2%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
User property data delayed in Heap connect syncs (US customers only)
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
User property data delayed in Heap connect syncs (US customers only)
A fix has been implemented, and latency is recovering. We continue to monitor.
investigating
We are continuing to investigate this issue.
investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
We are continuing to work on a fix for this issue.
identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Temporary Data Latency
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix.
identified
We are continuing to work on a fix.
identified
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Slow Queries
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Queries have resumed. We are monitoring.
investigating
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
June 2026
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.
monitoring
The fix has been applied and latency is recovering. We continue to monitor.
identified
We continue to work on a fix for this issue. We will post an update as soon as one is available.
identified
We are continuing to work on the fix for this issue.
identified
We continue to work on a fix for this issue
identified
No data has been lost. We are working on a fix
Customers with multiple environments or saved properties are experiencing loading latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
EU customers may be experiencing slightly longer-than-normal query times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
May 2026
Heap Connect Sync Delays (Bigquery)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a fix and are beginning to catchup delayed environments.
We will post an update in two hours, or resolve the incident if all environments have recovered.
investigating
We are continuing to investigate the issue. We will post an update in 2 hours.
investigating
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected.
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 2 hours.
Query failures impacting some customers in EU
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied. We continue to monitor.
identified
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
April 2026
We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Temporary Data Latency - Investigating
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and monitoring recovery
monitoring
We are continuing to monitor this issue. We will post another update in 2 hours.
investigating
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
March 2026
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and latency is beginning to recover
identified
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
