User property data delayed in Heap connect syncs (US customers only)
View the provider incident record →Current answer
Heap experienced a minor incident: User property data delayed in Heap connect syncs (US customers only). ServiceAlert observed recovery on Oct 8, 2026.
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Incident Lifecycle
Affected Components
App
Heap Connect
Incident Timeline
Monitoring
A fix has been implemented, and latency is recovering. We continue to monitor.
Oct 8, 2026 at 3:50 AM UTC
Investigating
We are continuing to investigate this issue.
Oct 8, 2026 at 12:56 AM UTC
Investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Oct 7, 2026 at 11:20 PM UTC
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