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Heap Connect Syncs: Possibility Of Stale Data

Minor Impact Resolved Duration: 2h 44m September 23, 2026
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Current answer

Heap experienced a minor incident: Heap Connect Syncs: Possibility Of Stale Data. ServiceAlert observed recovery on Sep 24, 2026.

Official Heap status page Current Heap status ServiceAlert observed status change:

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Incident Lifecycle

Identified Monitoring
Affected Components
Heap Connect

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Sep 24, 2026 at 12:38 AM UTC
Identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Sep 23, 2026 at 10:15 PM UTC
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