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Heap Connect Syncs: Possibility Of Stale Data

Minor Impact Resolved Duration: 23h 17m August 28, 2026
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Current answer

Heap experienced a minor incident: Heap Connect Syncs: Possibility Of Stale Data. ServiceAlert observed recovery on Aug 29, 2026.

Official Heap status page Current Heap status ServiceAlert observed status change:

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Incident Lifecycle

Monitoring
Affected Components
Heap Connect

Incident Timeline

Monitoring
We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
Aug 28, 2026 at 1:42 PM UTC
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