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82.2%of 45 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / EU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency from 2026-04-28 08:07 AM UTC until 2026-04-28 09:46 AM UTC.
monitoring
A fix has been implemented and engineers are now monitoring telemetry to validate.
identified
Engineers have identified a root cause and are working on releasing a fix.
investigating
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
Some customers are seeing errors previewing and sending envelopes via Docusign App Launcher (Incident 4752)
Provider resolved: . The notice publication date does not establish the outage start.
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers utilizing the Docusign App Launcher in Salesforce may have seen errors from 2026-04-23 04:40 PM UTC until 2026-04-23 08:35 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC
monitoring
We continue to monitor for stability while we investigate possible secondary factors.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We continue to monitor the environment to ensure stability.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Customers may experience intermittent latency and errors in Navigator (Incident 4748)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA2eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced intermittent latency and errors in Navigator from 2026-04-23 12:57 PM UTC until 2026-04-23 11:12 PM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue.
Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / CA
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC
monitoring
We are continuing to monitor for any further issues.
monitoring
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
identified
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
investigating
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / UAT NA11
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent errors, jobs not completing, and the inability to login to UAT from 2026-04-11 01:32 AM UTC April 11 until 2026-04-11 04:53 AM UTC.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience intermittent errors, jobs not completing, and the inability to login to UAT.
User Membership Group Update Delays (Incident 4672)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / AUeSignature / NA1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are implementing a change to resolve the AU delay.
identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
March 2026
Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / UAT NA11CLM / DEMO S1
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Engineers are continuing to triage and develop a fix to the identified issue.
identified
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
investigating
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
CLM & Docusign Gen for Salesforce Customers may be having difficulties accessing EU sites (Incident 4517)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some CLM sites experienced a service disruption impacting some users’ ability to access the site. The impacted time windows are the following:
US11: 2026-03-14 1:20 AM UTC until 2026-03-14 9:20 AM UTC
US12: 2026-03-14 1:20 AM UTC until 2026-03-14 10:15 AM UTC
US13: 2026-03-14 1:20 AM UTC until 2026-03-14 7:35 AM UTC
EU11: 2026-03-16 8:05 PM UTC until 2026-03-16 10:45 PM UTC
EU21: 2026-03-14 1:20 AM UTC until 2026-03-17 00:15 AM UTC
monitoring
We continue to monitor the environment to ensure stability.
Any company logos that were missing or outdated have been updated.
monitoring
We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
monitoring
A fix has been implemented and we are monitoring the results.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
identified
The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully.
identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
identified
We are still continuing to work through the failover steps for EU21.
identified
We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered.
identified
We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability.
identified
We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing.
identified
We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11.
identified
We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service.
identified
We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage.
identified
We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.
identified
We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.
identified
We have identified an intermittent degradation in our EU11 environment and are working on fixing it.
identified
We are continuing to work through failover steps.
identified
We are continuing to work through failover steps.
identified
We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to remediate impact to EU21 customers.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to remediate impact to EU11 and EU21 customers.
identified
We are continuing to work on a fix for EU21 customers. EU21 customers may observe issues accessing the site. EU11 customers may see intermittent issues generating documents.
monitoring
A fix has been implemented for US sites as of approximately 09:00 UTC.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Users may encounter errors while attempting to upload or edit documents. (Incident 4504)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-03-04 03:04 PM UTC until 2026-03-12 10:06 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC
identified
We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Some customers may experience latencies sending and signing in EU (Incident-4915)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating the issue.
Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are observing telemetry to validate.
identified
We are continuing to work on a fix for this issue.
identified
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
Customers may experience issues accessing PowerForms (Incident-4870)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users may experience timeouts when attempting to complete document transactions (incident 4866)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.
identified
Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
monitoring
Our engineering teams have deployed a fix and we are now monitoring to validate.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve ...
Users may experience connection errors when trying to switch to CLM (Incident 4861)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Additional teams have been engaged to triage this issue.
investigating
A subset of customers may be experiencing connection errors in the UI when attempting to switch to CLM. Engineering teams have been engaged and are actively triaging this issue.
Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
AU Site Outage (Incident 4840)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a mitigation and are monitoring the results.
