Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717)
View the provider incident record →Current answer
DocuSign experienced a major incident: Login failures and Latency Issues with Sending and Signing Envelopes (Incident 4717). Resolved on Apr 17, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / CA
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC
Customers may have experienced login failures and latency issues with Sending and Signing from 2026-04-17 02:08 PM UTC until 2026-04-17 03:09 PM UTC
Apr 17, 2026 at 4:18 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Apr 17, 2026 at 3:57 PM UTC
Monitoring
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
Apr 17, 2026 at 3:12 PM UTC
Identified
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
Apr 17, 2026 at 2:53 PM UTC
Investigating
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
Apr 17, 2026 at 2:47 PM UTC
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