Users may encounter errors while attempting to upload or edit documents. (Incident 4504)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may encounter errors while attempting to upload or edit documents. (Incident 4504). Resolved on Mar 12, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU11
CLM / EU21
CLM / NA11
CLM / NA21
CLM / UAT NA11
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-03-04 03:04 PM UTC until 2026-03-12 10:06 PM UTC.
Customers may have experienced errors from 2026-03-04 03:04 PM UTC until 2026-03-12 10:06 PM UTC.
Mar 12, 2026 at 10:06 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Mar 12, 2026 at 9:41 PM UTC
Identified
We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC
Mar 12, 2026 at 8:49 PM UTC
Identified
We are continuing to work on a fix for this issue. We estimate the fix will be deployed by 22:30 UTC
Mar 12, 2026 at 8:23 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 12, 2026 at 7:23 PM UTC
Investigating
We are currently investigating this issue.
Mar 12, 2026 at 6:15 PM UTC
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