Some users might experience latency when attempting to convert non-PDF documents (Incident 4750)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some users might experience latency when attempting to convert non-PDF documents (Incident 4750). Resolved on Apr 23, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / AU
eSignature / CA
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC
Customers may have experienced latency from 2026-04-23 02:53 PM UTC until 2026-04-23 08:09 PM UTC
Apr 23, 2026 at 11:18 PM UTC
Monitoring
We continue to monitor for stability while we investigate possible secondary factors.
Apr 23, 2026 at 10:34 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Apr 23, 2026 at 9:23 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Apr 23, 2026 at 8:02 PM UTC
Monitoring
We continue to monitor the environment to ensure stability.
Apr 23, 2026 at 7:18 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 2026 at 5:31 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 23, 2026 at 5:07 PM UTC
Investigating
We are currently investigating this issue.
Apr 23, 2026 at 4:28 PM UTC
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