Current answer
DocuSign experienced a minor incident: User Membership Group Update Delays (Incident 4672). Resolved on Apr 9, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
Looking for an update now? Check the current status, or follow DocuSign for future changes.
Affected Components
eSignature / AU
eSignature / NA1
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.
Customers may have experienced delays from 2026-04-09 04:24 AM UTC until 2026-04-09 09:22 PM UTC.
Apr 9, 2026 at 9:23 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 2026 at 9:01 PM UTC
Identified
We are implementing a change to resolve the AU delay.
Apr 9, 2026 at 8:39 PM UTC
Identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
Apr 9, 2026 at 7:56 PM UTC
Identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
Apr 9, 2026 at 7:40 PM UTC
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