Current answer
DocuSign experienced a minor incident: Send Latency in EU (Incident 4776). Resolved on Apr 28, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / EU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced latency from 2026-04-28 08:07 AM UTC until 2026-04-28 09:46 AM UTC.
Customers may have experienced latency from 2026-04-28 08:07 AM UTC until 2026-04-28 09:46 AM UTC.
Apr 28, 2026 at 9:40 AM UTC
Monitoring
A fix has been implemented and engineers are now monitoring telemetry to validate.
Apr 28, 2026 at 9:30 AM UTC
Identified
Engineers have identified a root cause and are working on releasing a fix.
Apr 28, 2026 at 9:24 AM UTC
Investigating
A subset of customers in EU may experience latency with Send operations. Engineering teams have been engaged and are actively triaging.
Apr 28, 2026 at 9:03 AM UTC
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