Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Issues in UAT and DEMO S1 when attempting to complete tasks in task groups (Incident 4591). Resolved on Mar 27, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / UAT NA11
CLM / DEMO S1
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTC.
Customers may have experienced issues from 2026-03-27 12:32 AM UTC until 2026-03-27 11:30 PM UTC.
Mar 27, 2026 at 11:33 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Mar 27, 2026 at 10:39 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 27, 2026 at 9:00 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 27, 2026 at 5:22 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 27, 2026 at 4:21 PM UTC
Identified
Engineers are continuing to triage and develop a fix to the identified issue.
Mar 27, 2026 at 3:42 PM UTC
Identified
A potential cause has been identified, engineering teams are reproducing the issue and reviewing telemetry before applying a fix.
Mar 27, 2026 at 2:59 PM UTC
Investigating
More engineering teams have been engaged to triage this error and investigation is continuing.
Mar 27, 2026 at 2:26 PM UTC
Investigating
Due to a recently identified issue in our UAT environments, tasks may be routed incorrectly, leading to failures. Our team is actively working on identifying the root cause and mitigating it, and we will keep you updated as progress is made. Please note that any workflows and tasks on your Production environment should not be affected, and will still be executed normally.
Mar 27, 2026 at 12:41 PM UTC
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