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Brandwatch Outage History

Daily provider-status observations and published incident history for Brandwatch.

Operational

Brandwatch is operational. Verified . Official provider source.

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27% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 33.3% 30 20

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Consumer Research - Real-time Mentions and Dashboard Issues
minor Observed active window 1h 59m

View incident details and source

Started:

Consumer Research Application Data Collection Listen
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing an issue with real-time mentions, and possible errors within dashboards. Our Engineering team is investigating the cause.
Consumer Research - Dashboard Export Issues
minor Observed active window 76h 17m

View incident details and source

Started:

Consumer Research Application
identified
We are aware of an issue affecting dashboard exports in Brandwatch. Users may experience failures or be unable to generate exports from dashboards at this time. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We apologize for the inconvenience and will provide another update as soon as we have more information.

Legacy Incident Archive

35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Consumer Research - Backfill Issues Affecting Some Clients
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch. Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries. We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
Publish: Instagram Reels failing to publish
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network. At this time the issue appears to impact only Reel posts, with image posts publishing as normal. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Consumer Research - Degraded performance Quick Search
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue impacting Quick Search within Consumer Intelligence. Users may encounter incomplete or delayed results when using this feature. Our team is actively investigating the issue and working to identify the root cause. Please note Queries and Channels are not affected by this issue.
Publish - Instagram posts fail to publish
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Instagram publishing has now been restored, and posts of all types are being published successfully again. Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation. We thank you for your patience and apologise for any inconvenience this issue has caused.
investigating
We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected. Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates. We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
investigating
We are currently investigating an issue where Instagram posts in Publish are failing to publish. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.
March 2026
Publish - Posts remaining in processing state
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation. We thank you for your continued patience and apologise for any inconvenience this issue caused.
investigating
We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.
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