Daily provider-status observations and published incident history for Brandwatch.
Active provider notice
Brandwatch has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Brandwatch for future changes.
46.3%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
48.4%
31
16
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Consumer Research - Intermittent Issue with Results Not Loading
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Consumer Research - Intermittent Issue with Results Not Loading
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
We will provide further updates as more information becomes available.
Consumer Research - Query Backfill and Real-time data delay
Consumer Research ApplicationData CollectionListen
identified
We wanted to let you know that we're currently experiencing an issue affecting query data backfilling and real-time matching.
No data will be lost as a result of this issue. We’re working to resolve it and will keep you informed of any updates.
Thank you for your patience.
We are currently experiencing a delay with Query backfills impacting both Consumer Research & Listen platforms.
This issue has been escalated to our Product Engineers who are investigating the issue.
We apologise for any inconvenience or disruption this causes. We will provide an update as soon as further details are available.
A fix has been implemented and we are monitoring the results.
identified
We’re currently experiencing a delay in incoming data to Brandwatch Consumer Research. Our team is investigating the issue and working to restore normal data flow as quickly as possible.
We’ll provide a further update once we have more information. Thank you for your patience and understanding.
We're currently experiencing an issue with PPT/PDF dashboard exports.
Our Engineering team is investigating the issue and working to restore this service as soon as possible.
We apologize for the inconvenience and appreciate your patience while we work to resolve this.
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue impacting new and existing Publish Shortened URLs where the page fails to load. This issue impacting both Shortened URLs generated in-posts, and calendar/post sharelinks.
This has been escalated to our Engineering Team for investigation.
We sincerely apologise for any disruption or inconvenience this issue causes, we will provide an update as soon as possible.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Consumer Research - Backfill Issues Affecting Some Clients
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch.
Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries.
We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
Publish: Instagram Reels failing to publish
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network.
At this time the issue appears to impact only Reel posts, with image posts publishing as normal.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Consumer Research - Degraded performance Quick Search
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue impacting Quick Search within Consumer Intelligence.
Users may encounter incomplete or delayed results when using this feature.
Our team is actively investigating the issue and working to identify the root cause.
Please note Queries and Channels are not affected by this issue.
Publish - Instagram posts fail to publish
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Instagram publishing has now been restored, and posts of all types are being published successfully again.
Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation.
We thank you for your patience and apologise for any inconvenience this issue has caused.
investigating
We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected.
Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates.
We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
investigating
We are currently investigating an issue where Instagram posts in Publish are failing to publish.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
March 2026
Publish - Posts remaining in processing state
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation.
We thank you for your continued patience and apologise for any inconvenience this issue caused.
investigating
We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
