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27%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Consumer Research - Issue Connecting LinkedIn Channels
Our Engineering team has just confirmed that real time date has caught up but backfills may still experience delays.
The Engineering team are continuing to work on a fix for the backfills issues.
Many thanks for your patience in the meantime.
identified
Our Engineering team has identified that this issue is also causing delays with the new data ingestion, along with the query backfills. The Engineering team are continuing to work on a fix for this issue.
identified
Our Engineering team has identified the cause of the query backfill delays, and is actively working on a fix.
investigating
We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
[Consumer Research / Listen] Data Ingestion Delays
We are aware of some delays with data ingestion within Consumer Research and Listen.
Our Engineering Team are working to clear the backlog as soon as possible.
Further updates will follow as soon as additional information becomes available.
Brandwatch Suite - Some user are unable to log into our platforms
Consumer Research ApplicationInfluence PlatformPlatform
monitoring
Our Engineering Team are seeing a restoration of our login and active platform sessions for all users across Consumer Research, Social Media Management and Influence platforms.
This issue has also been identified to impact only a small region of users, with this region now experiencing a restoration of our platforms.
We are continuing to monitor the situation. Thank you for your patience and we apologise for any inconvenience or disruption this issue has caused.
investigating
We're unfortunately experiencing an issue where some users are unable to log into our platforms Consumer Research, Social Media Management and Influence platforms, and users with active sessions in those platforms encounter delayed loading.
This issue has been escalated to our Engineers for further investigation.
We sincerely apologise for any inconvenience or disruption this causes.
Our Engineering Team have implemented a fix to resolve the issue preventing Engage Labels from being applied to content within Engage.
We are continuing to monitor the situation.
identified
Our Engineering team has identified the root cause of the issue affecting publishing to LinkedIn and has developed a fix.
The team is now completing the final steps necessary before releasing the fix. In the meantime, customers may still experience publishing failures.
We will share an update once the fix has been deployed and we have confirmed that the issue is resolved.
We apologise for the ongoing disruption and appreciate your patience.
investigating
We are experiencing an issue where we are unable to add labels to content in Engage.
Our Engineering team has identified the cause of the issue affecting publishing to LinkedIn and has prepared a fix.
The team is currently working through the final steps required before the fix can be released. Customers may continue to experience publishing failures in the meantime.
We will provide a further update once the fix has been deployed and we are able to confirm recovery.
We apologise for the continued disruption and appreciate your patience.
investigating
We are currently investigating an issue where we receive an error on publishing on LinkedIn, and do not publish to the network.
At this time the issue appears to impact only LinkedIn channels.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Our Engineering team has successfully reproduced the issue affecting publishing to Facebook and is continuing to investigate the underlying cause.
Initial findings indicate that the issue may be related to image handling during the publishing process. The team is actively investigating this to confirm the root cause and determine the appropriate resolution.
We will provide a further update as soon as more information is available.
We apologise for the continued disruption and appreciate your patience while we work to resolve this.
investigating
We are currently investigating an issue where we receive an error on publishing on Facebook, and do not publish to the network.
At this time the issue appears to impact only Facebook channels.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Consumer Research - Issue Connecting LinkedIn Accounts
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Consumer Research - Intermittent Issue with Results Not Loading
A fix has been implemented and we are monitoring the results.
investigating
We're currently experiencing intermittent issues with results not loading in Query Explore and Dashboards, and our Engineering team is investigating the cause.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Consumer Research - Backfill Issues Affecting Some Clients
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch.
Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries.
We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
Publish: Instagram Reels failing to publish
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network.
At this time the issue appears to impact only Reel posts, with image posts publishing as normal.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Consumer Research - Degraded performance Quick Search
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue impacting Quick Search within Consumer Intelligence.
Users may encounter incomplete or delayed results when using this feature.
Our team is actively investigating the issue and working to identify the root cause.
Please note Queries and Channels are not affected by this issue.
Publish - Instagram posts fail to publish
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Instagram publishing has now been restored, and posts of all types are being published successfully again.
Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation.
We thank you for your patience and apologise for any inconvenience this issue has caused.
investigating
We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected.
Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates.
We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
investigating
We are currently investigating an issue where Instagram posts in Publish are failing to publish.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
March 2026
Publish - Posts remaining in processing state
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation.
We thank you for your continued patience and apologise for any inconvenience this issue caused.
investigating
We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
