Daily provider-status observations and published incident history for Brandwatch.
Active provider notice
Brandwatch has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Brandwatch for future changes.
46.3%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
48.4%
31
16
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Consumer Research ApplicationInfluence PlatformPlatform
monitoring
Due to an ongoing Microsoft Outlook outage, our Support team may experience delays in receiving and responding to emails.
While the issue is ongoing, we recommend contacting our Support team through the in-platform chat to ensure your requests are received and addressed as quickly as possible.
We apologise for any inconvenience caused and will provide further updates as more information becomes available.
We are currently experiencing a platform outage affecting access to Brandwatch Consumer Research.
Users may be unable to log in.
Our Engineering team is actively working to resolve the issue and restore service as quickly as possible.
We apologise for the inconvenience and will share further updates as soon as available.
Thank you for your patience and understanding.
A fix has been deployed for the Consumer Research platform loading issue, and access should now be restored. Our Engineering team is monitoring for any further issues.
investigating
We’re currently experiencing an issue with the Consumer Research platform loading. Users may experience difficulty accessing the platform, and our Engineering team is investigating the cause.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue preventing users from publishing or scheduling posts in Brandwatch. The Publish/Schedule button is currently unresponsive, impacting users' ability to publish or schedule content.
Our team is investigating the issue and working towards a resolution. We will provide further updates as more information becomes available.
A fix for the issue has been released and we are monitoring the results.
investigating
We are currently investigating an issue causing delays when loading Direct Messages (DMs) and Comments within Engage. Our team is looking into the issue and working to identify the cause.
Our team is actively investigating the issue and will provide further updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience while we work to resolve this.
Consumer Research / Listen - Delays in real time data
Most sources have recovered, but Online News remains delayed. Our Engineering team is still working to resolve this.
investigating
We are currently experiencing an issue with delays in real time mentions for most Data Sources.
Are engineers looking into resolving this, and no data loss is to be expected.
We will keep you notified of any updates, and apologies for any inconvenience caused.
Consumer Research / Listen - Delays in Online News Data Collection
We are currently experiencing delays in Online News data collection. Our team is investigating the issue and working to restore normal processing as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide further updates as more information becomes available.
Our Product Team have implemented a fix which has restored Label functionality across both Publish & Measure.
Thank you for your patience and we apologise for any inconvenience or confusion this issue may have caused.
We are continuing to monitor and will provide a final update soon.
investigating
We are currently investigating an issue affecting the label functionality in Publish. Labels in Measure have also been identified as affected.
Our team is actively investigating the issue, and we will provide further updates as more information becomes available.
Thank you for your patience while we work to resolve this.
Social Media Management - YouTube Connection Issues
We're currently experiencing issues with YouTube channel connections and functions.
Our Engineering team is investigating the issue. We will provide updates as they become available.
Our teams identified and released a fix for the underlying issue, dashboard functionality is restored now and we are monitoring the situation.
investigating
We are currently investigating an issue affecting Measure dashboards, where some users may be unable to load or access their dashboards.
Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
We will provide further updates as more information becomes available.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Consumer Research - Backfill Issues Affecting Some Clients
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch.
Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries.
We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
Publish: Instagram Reels failing to publish
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network.
At this time the issue appears to impact only Reel posts, with image posts publishing as normal.
This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
Consumer Research - Degraded performance Quick Search
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue impacting Quick Search within Consumer Intelligence.
Users may encounter incomplete or delayed results when using this feature.
Our team is actively investigating the issue and working to identify the root cause.
Please note Queries and Channels are not affected by this issue.
Publish - Instagram posts fail to publish
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Instagram publishing has now been restored, and posts of all types are being published successfully again.
Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation.
We thank you for your patience and apologise for any inconvenience this issue has caused.
investigating
We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected.
Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates.
We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
investigating
We are currently investigating an issue where Instagram posts in Publish are failing to publish.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
March 2026
Publish - Posts remaining in processing state
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation.
We thank you for your continued patience and apologise for any inconvenience this issue caused.
investigating
We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state.
Our development team is working on a resultion.
We appreciate your patience and will share updates as progress is made.
