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Publish - Shortened URL links failing to load

Major Impact Resolved Duration: 15h August 31, 2026
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Current answer

Brandwatch experienced a major incident: Publish - Shortened URL links failing to load. ServiceAlert observed recovery on Aug 31, 2026.

Official Brandwatch status page Current Brandwatch status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Monitoring
Affected Components
Publish

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Aug 31, 2026 at 9:47 AM UTC
Investigating
We are aware of an issue impacting new and existing Publish Shortened URLs where the page fails to load. This issue impacting both Shortened URLs generated in-posts, and calendar/post sharelinks.

This has been escalated to our Engineering Team for investigation.

We sincerely apologise for any disruption or inconvenience this issue causes, we will provide an update as soon as possible.
Aug 31, 2026 at 12:09 AM UTC
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