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27%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Consumer Research - Real-time Mentions and Dashboard Issues
We are aware of an issue affecting dashboard exports in Brandwatch. Users may experience failures or be unable to generate exports from dashboards at this time.
Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible.
We apologize for the inconvenience and will provide another update as soon as we have more information.
Legacy Incident Archive
35 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We are currently investigating an issue affecting the Reset Password functionality in Brandwatch.
The Reset Password option is currently disabled. Our engineering team is investigating the issue and working to restore the password reset functionality as soon as possible.
We apologise for any inconvenience this may cause.
Measure: Dashboards Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
Measure
investigating
We are currently investigating an issue affecting dashboard availability, where some users may experience dashboards failing to load or being unable to access dashboard content as expected.
Our Engineering teams are investigating the issue to identify the underlying cause and restore normal functionality. We are treating this as a priority and are working to minimise disruption for affected users.
We apologise for the inconvenience this may cause and appreciate your patience while we work t...
Consumer Research - Query Backfill Delays
minorSource not attested
Last archived state: resolved
View archived record details
Consumer Research ApplicationListen
monitoring
A fix has been implemented by our Engineering Team, and we are currently monitoring the results. We will provide an update once the issue has been completely resolved.
investigating
We're currently experiencing a delay with query backfills, and our Engineering team is investigating the cause.
Consumer Research - Bluesky Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
Data CollectionListen
monitoring
Our Engineering team is continuing to monitor the Bluesky data delay. The backlog is processing nicely. We will keep you informed on any further developments. Thank you.
monitoring
Our Engineering team has identified that this issue originates from Bluesky's side. Our Engineering team is closely monitoring the situation with Bluesky for further updates.
investigating
We're currently experiencing an issue bringing in Bluesky data, and our Engineering team is investigating the cause.
Query Data Delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue causing query data to be delayed for some clients, including real-time data. Dashboard components may also be experiencing an increased error rate.
Our team is actively investigating and will provide an update as more information becomes available.
Consumer Research - delayed and/or stalled Query backfills
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified, and we are monitoring the service to ensure query backfills resume processing as expected.
We will continue to monitor the situation and provide a further update once the issue is fully resolved.
identified
We are investigating an issue that may cause query backfills to be stalled or delayed.
As a result, some queries may take longer than expected to backfill historical data.
Our team is actively investigating the issue and working to restore normal backfill processing. We will provide another update as soon as more information is available.
Consumer Research - platform is not loading
criticalSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue affecting the Consumer Research platform. Some users may be unable to use the platform and may see the following error message:
"Sorry, we were unable to load your project."
Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
We will provide another update as soon as more information is available.
July 2026
Consumer Research - Query Backfill Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays affecting query backfills for Consumer Research and Listen.
Our Engineering team is actively investigating the issue.
We will provide an update as soon as more information becomes available.
[Consumer Research] Slow Backfills
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a platform issue where Clients may experience slow backfills.
Our Engineering teams are investigating and working to resolve this issue with urgency.
Many thanks for your patience and apologies for any inconvenience caused.
This status page will update as soon as we have further information to share.
Platform Incident - Vizia Not Loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue where Vizia is not loading in Consumer Research.
Our Engineering Team are currently investigating and we'll inform you of any updates as soon as we have them.
