Aircall Outage History
Daily status observations, past incidents, and reported issue history for Aircall.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 82.6% | 23 | 4 |
| July 2026 | 64.5% | 31 | 11 |
| June 2026 | 76.7% | 30 | 7 |
| May 2026 | 57.1% | 7 | 3 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 25
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Issues calling German numbers
Started:
monitoring
There has been an improvement with outbound calls. We continue monitoring.
identified
We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.
identified
The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.
investigating
We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.
French eSIM numbers unreachable
Started:
monitoring
A fix was implemented by our Partner. We are currently monitoring the results.
investigating
We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
AI Agents not reading Knowledge Base
Started:
monitoring
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
investigating
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
July 2026
Login issues in GB and CH
Started:
monitoring
The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
identified
We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.
investigating
We are currently investigating login issues in GB and CH.
Analytics High Loading time
Started:
identified
Aircall engineering is actively working on restoring the system performance
investigating
We are currently investigating an issue with Analytics high loading time on the Dashboard
Delay logging call/activity events to integrations
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're actively working on improving the call logging delays
investigating
We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.
Delay logging call/activity events to integrations
Started:
identified
We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.
investigating
We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.
Errors saving E911 emergency location for some customers
Started:
identified
Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.
Users Stuck in Calls
Started:
monitoring
Our teams and partners have been working on a fix and have observed recovery.
We will continue to monitor the system until the resolution is confirmed.
identified
The issue has been identified and we are working on a fix.
investigating
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
Analytics Dashboards Slow Loading
Started:
monitoring
We observe a return to normal performance with loading times.
We keep monitoring the results.
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
Duplicate Inbound Call Attempts - UK Carrier
Started:
identified
We are continuing to work on a fix for this issue.
identified
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
investigating
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
Duplicate Inbound Call Attempts - UK Carrier
Started:
monitoring
The carrier partner has implemented a fix, and we are observing calls returning to the regular performance.
We will continue to monitor the system until the resolution is confirmed.
identified
We have identified an issue with a UK Carrier that is causing inbound call connectivity retries.
This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts.
We will provide further details as soon as downstream carriers make progress.
June 2026
Analytics Dashboards Not Loading
Started:
monitoring
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
identified
The issue has been identified by our 3rd party provider, and a fix is in progress.
investigating
Performance is not stable again, and we are investigating.
monitoring
We have implemented and observed a return to normal performances.
We keep monitoring the results.
identified
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
SMS Delivery Delays in France and Spain
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
Some messages are not delivered for France and Spain numbers.
investigating
We are continuing to investigate the issue. Further updates to follow as we learn more.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
Playback Widget Performance Issues
Started:
monitoring
A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.
investigating
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
May 2026
Aircall Workspace In-Call Controls Intermittently Unresponsive
Started:
monitoring
A fix has been implemented for the issue, and the app is functioning normally.
We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.
investigating
We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.
Issues with phone calls impacting Mexico phone numbers
Started:
monitoring
The issue seems to be subscribed to a local carrier or local network and has returned to regular service.
We continue to monitor the situation to ensure voice service remains stable.
investigating
We are currently investigating an issue with Mexico phone numbers.
Workspace App - Error loading conversations
Started:
monitoring
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly.
We will continue monitoring system performance over the upcoming moments to ensure full resolution.
identified
We identified the issue. Mitigation measures are in progress.
investigating
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
investigating
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
Issue on inbound/outbound calls
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available.
investigating
We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation.
We will be updating this status page to keep you informed of the resolution progress.
Calls Not Ringing iOS Mobile App
Started:
monitoring
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
identified
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
investigating
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
investigating
We are investigating reports of calls not ringing on some devices.
April 2026
Inbound Call Issues impacting French and Spanish Numbers
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating ongoing issues impacting inbound French and Spanish Numbers.
Degraded Service for Outbound Calls to Chile
Started:
monitoring
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected.
Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution.
If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss opti...
identified
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers.
Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
Aircall Analytics Performance
Started:
monitoring
We have completed the mitigation actions, and performance levels are now stable.
We continue to actively monitor Analytics' performance.
Further updates will be provided as soon as progress is made.
identified
We have identified an issue with Analytics performance, and we're implementing mitigation measures.
During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes.
Live Monitoring is not impacted. We will provide further updates as soon as possible.
March 2026
Call dropping in Germany
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We applied a routing change for our downstream carrier to mitigate the issue.
investigating
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.