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Aircall Outage History

Uptime record, past incidents, and downtime history for Aircall.

Checking current status...
54.9% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 66.7% 9 3
June 2026 76.7% 30 7
May 2026 35.5% 31 20
April 2026 47.6% 21 11

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Analytics Dashboards Slow Loading
minor

Started: Jul 9, 7:46 AM

monitoring
We observe a return to normal performance with loading times. We keep monitoring the results.
Jul 9, 8:21 AM
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
Jul 9, 7:46 AM
Duplicate Inbound Call Attempts - UK Carrier
minor

Started: Jul 2, 9:27 AM

identified
We are continuing to work on a fix for this issue.
Jul 2, 1:10 PM
identified
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
Jul 2, 1:05 PM
investigating
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
Jul 2, 9:27 AM
Duplicate Inbound Call Attempts - UK Carrier
minor

Started: Jul 1, 10:44 AM

monitoring
The carrier partner has implemented a fix, and we are observing calls returning to the regular performance. We will continue to monitor the system until the resolution is confirmed.
Jul 1, 10:49 AM
identified
We have identified an issue with a UK Carrier that is causing inbound call connectivity retries. This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts. We will provide further details as soon as downstream carriers make progress.
Jul 1, 10:44 AM
June 2026
Analytics Dashboards Not Loading
major

Started: Jun 19, 10:43 AM

monitoring
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
Jun 19, 5:22 PM
identified
The issue has been identified by our 3rd party provider, and a fix is in progress.
Jun 19, 2:34 PM
investigating
Performance is not stable again, and we are investigating.
Jun 19, 2:20 PM
monitoring
We have implemented and observed a return to normal performances. We keep monitoring the results.
Jun 19, 1:20 PM
identified
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
Jun 19, 12:29 PM
identified
The issue has been identified and a fix is being implemented
Jun 19, 10:48 AM
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
Jun 19, 10:43 AM
SMS Delivery Delays in France and Spain
minor

Started: Jun 10, 6:52 AM

monitoring
A fix has been implemented and we are monitoring the results.
Jun 10, 10:42 AM
identified
The issue has been identified and a fix is being implemented.
Jun 10, 10:30 AM
investigating
We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers.
Jun 10, 9:14 AM
investigating
We are continuing to investigate the issue. Further updates to follow as we learn more.
Jun 10, 8:13 AM
investigating
We are continuing to investigate this issue.
Jun 10, 6:58 AM
investigating
We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.
Jun 10, 6:52 AM
Playback Widget Performance Issues
minor

Started: Jun 4, 7:04 AM

monitoring
A fix has been implemented, and we are noticing significant improvements in Dashboard loading time.
Jun 4, 7:22 AM
investigating
We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.
Jun 4, 7:04 AM
May 2026
Aircall Workspace In-Call Controls Intermittently Unresponsive

Started: May 29, 6:14 AM

monitoring
A fix has been implemented for the issue, and the app is functioning normally. We are actively monitoring the situation to ensure system stability and will provide further updates if necessary.
May 29, 6:43 AM
investigating
We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.
May 29, 6:14 AM
Issues with phone calls impacting Mexico phone numbers
minor

Started: May 28, 7:22 PM

monitoring
The issue seems to be subscribed to a local carrier or local network and has returned to regular service. We continue to monitor the situation to ensure voice service remains stable.
May 28, 7:40 PM
investigating
We are currently investigating an issue with Mexico phone numbers.
May 28, 7:22 PM
Workspace App - Error loading conversations
major

Started: May 19, 3:48 PM

monitoring
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution.
May 19, 4:35 PM
identified
We identified the issue. Mitigation measures are in progress.
May 19, 4:30 PM
investigating
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
May 19, 4:16 PM
investigating
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
May 19, 3:48 PM
Issue on inbound/outbound calls

Started: May 15, 5:15 AM

monitoring
We are continuing to monitor for any further issues.
May 15, 7:12 AM
monitoring
We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available.
May 15, 6:40 AM
investigating
We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation. We will be updating this status page to keep you informed of the resolution progress.
May 15, 5:15 AM
Calls Not Ringing iOS Mobile App
minor

Started: May 1, 9:32 AM

monitoring
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
May 1, 10:38 AM
identified
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
May 1, 10:00 AM
investigating
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
May 1, 9:45 AM
investigating
We are investigating reports of calls not ringing on some devices.
May 1, 9:32 AM
April 2026
Inbound Call Issues impacting French and Spanish Numbers
minor

Started: Apr 29, 2:35 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 2:56 PM
identified
The issue has been identified and a fix is being implemented.
Apr 29, 2:55 PM
investigating
We are continuing to investigate this issue.
Apr 29, 2:42 PM
investigating
We are currently investigating ongoing issues impacting inbound French and Spanish Numbers.
Apr 29, 2:35 PM
Degraded Service for Outbound Calls to Chile

Started: Apr 21, 9:26 PM

monitoring
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss opti...
Apr 29, 1:29 PM
identified
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers. Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
Apr 21, 9:26 PM
Aircall Analytics Performance
major

Started: Apr 14, 3:24 PM

monitoring
We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
Apr 14, 3:31 PM
identified
We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
Apr 14, 3:24 PM
March 2026
Call dropping in Germany
minor

Started: Mar 31, 10:24 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 10:57 AM
identified
We applied a routing change for our downstream carrier to mitigate the issue.
Mar 31, 10:38 AM
investigating
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
Mar 31, 10:24 AM
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