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Aircall Outage History

Uptime record, past incidents, and downtime history for Aircall.

Checking current status...
59.3% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 32% 25 17
April 2026 63.3% 30 11
March 2026 77.4% 31 7
February 2026 60% 5 2

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Workspace App - Error loading conversations
major

Started: May 19, 3:48 PM

monitoring
The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution.
May 19, 4:35 PM
identified
We identified the issue. Mitigation measures are in progress.
May 19, 4:30 PM
investigating
We continue the path of identifying the issue. We will provide further updates as soon as progress is made.
May 19, 4:16 PM
investigating
We are currently investigating an issue with loading conversations, impacting Aircall Workspace App
May 19, 3:48 PM
Issue on inbound/outbound calls

Started: May 15, 5:15 AM

monitoring
We are continuing to monitor for any further issues.
May 15, 7:12 AM
monitoring
We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available.
May 15, 6:40 AM
investigating
We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation. We will be updating this status page to keep you informed of the resolution progress.
May 15, 5:15 AM
Calls Not Ringing iOS Mobile App
minor

Started: May 1, 9:32 AM

monitoring
A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
May 1, 10:38 AM
identified
This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
May 1, 10:00 AM
investigating
The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
May 1, 9:45 AM
investigating
We are investigating reports of calls not ringing on some devices.
May 1, 9:32 AM
April 2026
Inbound Call Issues impacting French and Spanish Numbers
minor

Started: Apr 29, 2:35 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 29, 2:56 PM
identified
The issue has been identified and a fix is being implemented.
Apr 29, 2:55 PM
investigating
We are continuing to investigate this issue.
Apr 29, 2:42 PM
investigating
We are currently investigating ongoing issues impacting inbound French and Spanish Numbers.
Apr 29, 2:35 PM
Degraded Service for Outbound Calls to Chile

Started: Apr 21, 9:26 PM

monitoring
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss opti...
Apr 29, 1:29 PM
identified
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers. Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
Apr 21, 9:26 PM
Aircall Analytics Performance
major

Started: Apr 14, 3:24 PM

monitoring
We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
Apr 14, 3:31 PM
identified
We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
Apr 14, 3:24 PM
March 2026
Call dropping in Germany
minor

Started: Mar 31, 10:24 AM

monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 10:57 AM
identified
We applied a routing change for our downstream carrier to mitigate the issue.
Mar 31, 10:38 AM
investigating
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
Mar 31, 10:24 AM
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