Aircall Workspace (Web)Aircall Workspace (Desktop)Aircall Mobile App (iOS)Aircall Mobile App (Android)Aircall Chrome Extension
monitoring
Users connected to the Singapore Roaming location have been moved to the Roaming location Japan.
We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.
identified
The issue seems to be limited to one of the Roaming regions - Singapore.
Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection.
Other regions are operating normally.
investigating
We are currently investigating a subset of users with connectivity issues.
A fix has been implemented, and we are monitoring the results. Voice traffic seems to be stable now.
identified
The issue is circumscribed to a subset of customers and we are taking actions to mitigate the impact. Improvements should be experienced within a few minutes.
investigating
We are currently investigating reports of customers not being able to receive or make calls.
Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected.
We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.
identified
Our integration partner is working with their infrastructure provider to restore these services.
identified
The issue originates with the infrastructure that hosts these integrations.
We are working with our integration partner to restore it
investigating
We continue to investigate the disruption affecting the following partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.
investigating
We are currently investigating an issue affecting the following Aircall partner integrations:
Gorgias
Jobadder
Klaviyo
Help Scout
Bullhorn
Sellsy
What's impacted:
Call events from Aircall are not being delivered to these integrations
New installs and OAuth flows through these integrations may also be failing
Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.
Intermittent calls and SMS failures on a subset of French and Spanish numbers
We have been observing stabilization of the system performance for the past few minutes.
Our team will continue monitoring it until full resolution is confirmed.
identified
This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services.
The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers.
We are continuously working to stabilize the system performance.
investigating
We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues calling German numbers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
There has been an improvement with outbound calls. We continue monitoring.
identified
We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.
identified
The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.
investigating
We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.
French eSIM numbers unreachable
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix was implemented by our Partner. We are currently monitoring the results.
investigating
We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.
AI Agents not reading Knowledge Base
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
investigating
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
July 2026
Login issues in GB and CH
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue.
identified
We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further.
investigating
We are currently investigating login issues in GB and CH.
Analytics High Loading time
minorSource not attested
Last archived state: resolved
View archived record details
identified
Aircall engineering is actively working on restoring the system performance
investigating
We are currently investigating an issue with Analytics high loading time on the Dashboard
Delay logging call/activity events to integrations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're actively working on improving the call logging delays
investigating
We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.
Delay logging call/activity events to integrations
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.
investigating
We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.
Errors saving E911 emergency location for some customers
minorSource not attested
Last archived state: resolved
View archived record details
identified
Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.
Users Stuck in Calls
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our teams and partners have been working on a fix and have observed recovery.
We will continue to monitor the system until the resolution is confirmed.
identified
The issue has been identified and we are working on a fix.
investigating
We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.
Analytics Dashboards Slow Loading
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We observe a return to normal performance with loading times.
We keep monitoring the results.
investigating
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
