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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Cisco Secure Access – Zero Trust Access Configuration-Sync and Enrollment Issues – Global
We are investigating an issue affecting the Zero Trust Access configuration synchronization and enrollment service across multiple Cisco Secure Access data centers.
Affected customers may experience delays or failures when synchronizing configurations or completing Zero Trust Access enrollment.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access – Connectivity Issue – Sydney (Australia)
We are investigating a connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions
We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India.
Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Cisco Secure Access - Intermittent Remote Access VPN connection failures - US East
We are investigating a potential issue affecting Remote Access VPN services for some Cisco Secure Access customers in the US East region.
Affected users may experience intermittent failures when attempting to establish a VPN connection. Retrying the connection is expected to succeed.
Our engineering teams are implementing mitigation measures to route connection attempts away from the affected infrastructure while continuing to assess the scope of impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access – API and Dashboard Issue – US Gov East
Our engineering team continues to work on resolving the API and Dashboard service issue affecting FedRAMP customers in the US Gov East region. We are actively monitoring the situation and will provide a final update once the issue has been fully resolved.
We apologize for any inconvenience and appreciate your patience.
identified
We have identified a potential issue affecting API and Dashboard services for FedRAMP customers connecting through the US Gov East region.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains.
The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution.
Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
identified
We have identified that the issue occurs with domains hosted on Akamai IPv6 name servers that return a DNS response that is larger than 1410 bytes. These responses are being truncated which causes a Servfail response from the Cisco resolvers. We are continuing to work with Akamai to resolve this issue, we have the following proposed workaround.
<b>Work Around</b>
You can bypass the impacted domains from Cisco DNS. This can be performed with the Domain Management configuration for managed devices (Virtual Appliances and Roaming Clients) and with conditional forwarding rules on local DNS servers externally forwarding to Cisco DNS.
investigating
Customers using Cisco Secure Access might be unable to access some Akamai-hosted domains due to DNSSEC validation failure.Our teams are investigating and working to restore access. We will provide updates as more information becomes available.
Cisco Secure Access - Zero Trust Access Enrollment Issue - Global
The rollout is underway, and our engineering team continues working to restore ZTA enrollment.
identified
The issue is limited to new ZTA enrollments. Existing enrolled users and devices can continue using ZTA normally. Our engineering team continues working to restore enrollment functionality.
identified
Our engineering team has identified the cause of the ZTA enrollment issue and is working to restore service.
investigating
We are investigating an issue affecting Zero Trust Access (ZTA) enrollment. Some users may receive an “Invalid email address” error and be unable to complete enrollment. We will share an update as soon as more information is available.
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Cisco Secure Access – Timeout and Connectivity Issues – Europe (France & Spain) and DCv2 (Global)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.
investigating
We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites.
Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available.
Thank you for your patience and understanding.
April 2026
Onboarding Failures in Cisco Secure Access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
investigating
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
investigating
We are currently investigating an issue impacting Cisco Secure Access onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck.
Existing customers and active services remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
Cisco Secure Access - Timeout and Connectivity issues - Europe (France)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Most services have now recovered. We will be taking one of the data centers Out Of Rotation. As a result, customers may experience brief disconnections as traffic is redirected to an alternate France data center.
We appreciate your understanding and patience as we work to restore full service. Further updates will be provided as more information becomes available.
investigating
We are currently observing multiple failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP.
Our teams are initiating further investigation and will provide updates as more information becomes available.
Thank you for your patience and understanding.
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information bec...
We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.
investigating
We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.
investigating
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new informat...
Cisco Secure Client Profile Download Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality.
<b>Workaround:</b>
Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.
Cisco Secure Access - Zero Trust Access Enrollment Issues (Global)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
investigating
We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.
investigating
We are continuing to investigate this issue.
investigating
We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.
investigating
We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause.
Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.
We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
Cisco Secure Access - Dashboard Service - Global
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue affecting webhook alert notifications within the Dashboard service has been resolved.
The services is now operating normally.
<b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We have identified the issue affecting webhook alert notifications within the Dashboard service.
Our engineering teams are actively working to restore full functionality as quickly as possible and will provide further updates as they become available.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are currently experiencing an issue with the dashboard service affecting users globally.
<b>Actual Impact</b>
Webhook Alert notifications may be delayed or not delivered as expected.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - Connectivity and Timeout Issues - London
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively working to mitigate the current capacity constraints affecting connectivity in the London region. As mitigation steps are implemented, customers should begin to see improvements with connectivity and fewer timeouts. We will continue to monitor progress and provide updates as needed.
investigating
We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests.
Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available.
Thank you for your patience and understanding.
