[Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions
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Cisco Secure Access experienced a minor incident: [Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions. ServiceAlert observed recovery on Oct 13, 2026.
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Incident Lifecycle
Affected Components
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Remote Browser Isolation
Web Security
Web Security
Web Security
Web Security
Web Security
Web Security
Web Security
Web Security
Web Security
Web Security
Web Security
Incident Timeline
Investigating
We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India.
Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Oct 13, 2026 at 1:03 PM UTC
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