Cisco Secure Access - Zero Trust Access Enrollment Issue - Global
View the provider incident record →Current answer
Cisco Secure Access experienced a minor incident: Cisco Secure Access - Zero Trust Access Enrollment Issue - Global. ServiceAlert observed recovery on Oct 1, 2026.
Official Cisco Secure Access status page Current Cisco Secure Access status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Cisco Secure Access for future changes.
Incident Lifecycle
Affected Components
Zero Trust Access
Incident Timeline
Identified
The rollout is underway, and our engineering team continues working to restore ZTA enrollment.
Oct 1, 2026 at 6:22 PM UTC
Identified
The issue is limited to new ZTA enrollments. Existing enrolled users and devices can continue using ZTA normally. Our engineering team continues working to restore enrollment functionality.
Oct 1, 2026 at 5:46 PM UTC
Identified
Our engineering team has identified the cause of the ZTA enrollment issue and is working to restore service.
Oct 1, 2026 at 5:01 PM UTC
Investigating
We are investigating an issue affecting Zero Trust Access (ZTA) enrollment. Some users may receive an “Invalid email address” error and be unable to complete enrollment. We will share an update as soon as more information is available.
Oct 1, 2026 at 4:31 PM UTC
Was your business affected by this Cisco Secure Access outage?
Follow Cisco Secure Access and route available status alerts to email or a team channel.