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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Cisco Secure Access – Zero Trust Access Configuration-Sync and Enrollment Issues – Global
We are investigating an issue affecting the Zero Trust Access configuration synchronization and enrollment service across multiple Cisco Secure Access data centers.
Affected customers may experience delays or failures when synchronizing configurations or completing Zero Trust Access enrollment.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access – Connectivity Issue – Sydney (Australia)
We are investigating a connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions
We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India.
Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Cisco Secure Access - Intermittent Remote Access VPN connection failures - US East
We are investigating a potential issue affecting Remote Access VPN services for some Cisco Secure Access customers in the US East region.
Affected users may experience intermittent failures when attempting to establish a VPN connection. Retrying the connection is expected to succeed.
Our engineering teams are implementing mitigation measures to route connection attempts away from the affected infrastructure while continuing to assess the scope of impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access – API and Dashboard Issue – US Gov East
Our engineering team continues to work on resolving the API and Dashboard service issue affecting FedRAMP customers in the US Gov East region. We are actively monitoring the situation and will provide a final update once the issue has been fully resolved.
We apologize for any inconvenience and appreciate your patience.
identified
We have identified a potential issue affecting API and Dashboard services for FedRAMP customers connecting through the US Gov East region.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains.
The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution.
Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
identified
We have identified that the issue occurs with domains hosted on Akamai IPv6 name servers that return a DNS response that is larger than 1410 bytes. These responses are being truncated which causes a Servfail response from the Cisco resolvers. We are continuing to work with Akamai to resolve this issue, we have the following proposed workaround.
<b>Work Around</b>
You can bypass the impacted domains from Cisco DNS. This can be performed with the Domain Management configuration for managed devices (Virtual Appliances and Roaming Clients) and with conditional forwarding rules on local DNS servers externally forwarding to Cisco DNS.
investigating
Customers using Cisco Secure Access might be unable to access some Akamai-hosted domains due to DNSSEC validation failure.Our teams are investigating and working to restore access. We will provide updates as more information becomes available.
Cisco Secure Access - Zero Trust Access Enrollment Issue - Global
The rollout is underway, and our engineering team continues working to restore ZTA enrollment.
identified
The issue is limited to new ZTA enrollments. Existing enrolled users and devices can continue using ZTA normally. Our engineering team continues working to restore enrollment functionality.
identified
Our engineering team has identified the cause of the ZTA enrollment issue and is working to restore service.
investigating
We are investigating an issue affecting Zero Trust Access (ZTA) enrollment. Some users may receive an “Invalid email address” error and be unable to complete enrollment. We will share an update as soon as more information is available.
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center.
Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected.
Our engineering team is actively working to restoring full service as quickly as possible. Updates and...
We have identified the cause of the issue affecting Remote Access VPN profile updates in the China region. This was due to a system synchronization error that prevented recent configuration changes from being applied correctly.
Our team is currently updating the affected system components to ensure all settings are correctly applied. We are working to restore full service functionality as quickly as possible.
investigating
We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
[Cisco Secure Access] - Service Degradation for Private Resource Access - US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an outage impacting all four clusters in the US (Virginia) DC. Customers connected to the Resource Connector Gateway Prod Service may experience degraded or no traffic at this time.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
[Cisco Secure Access] – VA Image Download Disruption - Global
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Secure Access.
Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted.
Our engineering teams are actively investigating the issue and working to restore normal download functionality.
We will provide additional updates as more information becomes available.
Cisco Secure Access - DLP and Scanners Services unavailable - China
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the issue and are currently monitoring service stability.
We will continue to monitor the issue and will post additional updates when the incident is considered fully resolved.
investigating
We are investigating a potential internal issue affecting the Cisco Secure Access service for customers with Scanners or DLP enabled.
Our engineering team is actively investigating. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access – ZTA Connectivity issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineering teams are actively working to restore connectivity for the subset of customers impacted while remediation efforts continue to progress.
Further updates will be shared as progress continues. Thank you for your patience.
identified
We have identified the issue impacting a subset of customers using Zero Trust Access and are actively implementing remediation steps to restore connectivity. Current efforts are progressing as expected, and we will continue to provide updates as remediation advances.
investigating
We are investigating an outage impacting users. Affected users are unable to access the internet.
Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
Cisco Secure Access- Users unable to complete RAVPN login- EU South
Source not attested
Last archived state: resolved
View archived record details
investigating
Customers in EU South eu-south-1_1_0 may have experienced issues connecting to RA VPN during a specific timeframe due to an outage. The incident is under investigation If you had trouble connecting to RA VPN during this window, you may have been affected by this event. Further updates will be provided as the situation is clarified.
Cisco Secure Access - SRV record resolution failures affecting LDAP and Kerberos - North America and India
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
investigating
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services.
Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication.
We appreciate your patience and understanding during this time.
DLP and malware reporting services are operational; however, the reports are not displaying on the dashboard. The team is actively working to identify and resolve the issue.
investigating
We are investigating a potential issue with Cisco Secure Access DLP and Malware Reporting issue in the Europe( France ) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - Connectivity issue - Europe
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Europe germany data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information be...
