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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Cisco Secure Access – Zero Trust Access Configuration-Sync and Enrollment Issues – Global
We are investigating an issue affecting the Zero Trust Access configuration synchronization and enrollment service across multiple Cisco Secure Access data centers.
Affected customers may experience delays or failures when synchronizing configurations or completing Zero Trust Access enrollment.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access – Connectivity Issue – Sydney (Australia)
We are investigating a connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions
We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India.
Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Cisco Secure Access - Intermittent Remote Access VPN connection failures - US East
We are investigating a potential issue affecting Remote Access VPN services for some Cisco Secure Access customers in the US East region.
Affected users may experience intermittent failures when attempting to establish a VPN connection. Retrying the connection is expected to succeed.
Our engineering teams are implementing mitigation measures to route connection attempts away from the affected infrastructure while continuing to assess the scope of impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access – API and Dashboard Issue – US Gov East
Our engineering team continues to work on resolving the API and Dashboard service issue affecting FedRAMP customers in the US Gov East region. We are actively monitoring the situation and will provide a final update once the issue has been fully resolved.
We apologize for any inconvenience and appreciate your patience.
identified
We have identified a potential issue affecting API and Dashboard services for FedRAMP customers connecting through the US Gov East region.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains.
The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution.
Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
identified
We have identified that the issue occurs with domains hosted on Akamai IPv6 name servers that return a DNS response that is larger than 1410 bytes. These responses are being truncated which causes a Servfail response from the Cisco resolvers. We are continuing to work with Akamai to resolve this issue, we have the following proposed workaround.
<b>Work Around</b>
You can bypass the impacted domains from Cisco DNS. This can be performed with the Domain Management configuration for managed devices (Virtual Appliances and Roaming Clients) and with conditional forwarding rules on local DNS servers externally forwarding to Cisco DNS.
investigating
Customers using Cisco Secure Access might be unable to access some Akamai-hosted domains due to DNSSEC validation failure.Our teams are investigating and working to restore access. We will provide updates as more information becomes available.
Cisco Secure Access - Zero Trust Access Enrollment Issue - Global
The rollout is underway, and our engineering team continues working to restore ZTA enrollment.
identified
The issue is limited to new ZTA enrollments. Existing enrolled users and devices can continue using ZTA normally. Our engineering team continues working to restore enrollment functionality.
identified
Our engineering team has identified the cause of the ZTA enrollment issue and is working to restore service.
investigating
We are investigating an issue affecting Zero Trust Access (ZTA) enrollment. Some users may receive an “Invalid email address” error and be unable to complete enrollment. We will share an update as soon as more information is available.
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Cisco Secure Access - Microsoft 365 access issues with Copilot category blocking - Global
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may affect Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories.
Affected customers may experience access issues with some Microsoft 365 services, including Outlook and Office applications, when related Microsoft hostnames are matched to these blocked application categories.
Our engineering teams are currently mitigating the issue. As a workaround, customers experiencing this issue c...
[Cisco Secure Access] – Network Infrastructure Issue - Global
majorSource not attested
Last archived state: resolved
View archived record details
investigating
The network infrastructure issue affecting Cisco Secure Access services globally has been resolved as of 13:03 UTC.
All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions.
We apologize for any inconvenience caused and thank you for your patience.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
investigating
We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time.
Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress.
Thank you for your continued patience.
investigating
We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period.
Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available.
Thank you for your patience and underst...
[Cisco Secure Access] - Intermittent API call failures - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.
investigating
The issue may impact policy processing for ZTA traffic, ZTNA enrollment , which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.
investigating
We are investigating a potential issue with Dashboard , Identity, Policy Enforcement Zero Trust Access service affecting customers connecting globally.
The issue is impacting new policy creation and new user connections; existing configurations and ongoing data traffic are not affected. Customers may experience intermittent failures impacting firewall and remote access VPN SSE.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolut...
Cisco Secure Access - Dashboard Issue - China
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the issue affecting customer access to the Cisco Secure Access dashboard in China, and remediation efforts are underway.
Our engineering teams are working to restore service, and we will provide another update as soon as additional information becomes available.
investigating
We are investigating an issue with the Secure Access dashboard affecting customers connecting to the China data centers.
Customers may be unable to access dashboard pages, with affected pages displaying the message “An Error Occurred.”
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access- Dashboard Component Intermittent Issues - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access.
Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are currently investigating intermittent issues affecting the dashboard component.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - UI Login Issues - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers using Cisco Security Cloud to access the Secure Access UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud.
Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation.
Thank you for your patience
After detailed investigation, it was found that there was no issue with Secure Access services. There were issues with configs on two specific customers' environments. One of them has made changes on their and has confirmed resolution now. We are still working with the other customer as they make changes needed to their end, and to confirm their resolution.
investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Australia data center.
Cisco Secure Access VPN customers in Australia and New Zealand may experience connectivity issues when accessing private applications on apse2-1-0. The service tunnel has successfully failed over to apse2-1-1, and mitigation efforts are underway.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution...
Service Performance Update - US(Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate reports of service performance issues affecting our Cisco Secure Access platform in the US-East region.
investigating
We are currently investigating reports of service performance issues affecting our Cisco Secure Access platform in the US-East region. Some users may notice that security policies are not being applied as expected.
Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible.
We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
June 2026
Cisco Secure Access - Scanning/AV latency in US East (Virginia)
Source not attested
Last archived state: resolved
View archived record details
investigating
We are providing a retroactive update to clarify the customer impact timeline and affected services for this incident.
Between 16:18 UTC and 18:25 UTC on June 30, 2026, customers using Scanning and AV services in the US East DCV2 site may have experienced increased latency during file scanning and AV inspection.
The issue has been mitigated. Our engineering teams continue to monitor service stability and investigate the underlying cause. Updates and additional details will be provided as ne...
[Cisco Secure Access] – SWG Performance Degradation in US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the Secure Web Gateway (SWG) service affecting customers connecting to the Virginia data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
