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55.2%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Listening Explorer / Quick Search – Intermittent Slowness
We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights.
Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence.
We will keep you updated on the progress.
We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service.
Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available.
Status: Investigating
Impact: Some users may experience service access issues.
Hi Team,
We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.
Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.
If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected
Hi Team,
We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module.
Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
investigating
We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
August 2026
Temporary Disruption in Listening Engagement Statistics Updates
We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
June 2026
Investigating – TikTok Workflow Disruption (India Region Only)
We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.
Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.
We will continue to provide updates as more information becomes available and as our investigation progresses
March 2026
Twitter media not opening via direct URL in Sprinklr
Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
identified
We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
investigating
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Prod15 issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Hi Team,
Our teams are actively investigating issues and are working to resolve them as quickly as possible. We will provide further updates as soon as they become available.
investigating
Hi team ,
We are currently seeing impact across multiple services related to data retrieval and updates. Our engineering team is actively working on the issue, and we will provide updates as more information becomes available.
Twitter API Disruption Due to High Traffic
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently observing increased traffic on Twitter, which may result in the following message for some users:
"We are currently experiencing a disruption with this channel API. Please re-try in a few minutes. If this error persists, please contact support@sprinklr.com"
This indicates that the service is temporarily handling a high volume of requests. Users may experience delays or intermittent access. We recommend retrying after a short period.
We are monitoring the situation and wi...
Survey Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue in the production environment where survey responses are not being captured in Sprinklr as expected, even though customers have completed the surveys.
Further analysis indicates that responses are being recorded but are getting updated with a delay
We are actively working with the Engineering team on priority, We will continue to monitor the situation closely and share further updates as more information becomes available.
Reporting Data Delay for X Ad Accounts – Ongoing Channel Issue.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Hi Team,
We would like to inform you of an ongoing issue impacting reporting data for X ad accounts within Sprinklr.
Issue :
Following a recent ads platform revamp by X, we are observing instances where reporting data is not populating as expected across certain accounts.
As per the latest update from X, while data continues to be stored on their end, it is currently not accessible via their API or native Ads Manager.
As a result, metrics for the period following the migration are not...
Prod3-Listening Dashboard displaying an error
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are pleased to inform you that the issue causing the "Oops" error on the dashboard has now been resolved.
Our team has addressed the underlying infrastructure problem, and the dashboards should now be functioning as expected. We will continue to monitor the system to ensure stability.
We sincerely apologize for any inconvenience caused and appreciate your patience throughout this process.
If you have any further questions or require assistance, please feel free to reach out to Sprinklr ...
identified
We would like to inform you that the dashboard is currently displaying an "Oops" error due to ongoing infrastructure issues.
We are actively working on resolving this issue and will keep you informed with further updates.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Listening data grabbing
majorSource not attested
Last archived state: resolved
View archived record details
investigating
This is to inform you that we have observed issues with listening data being grabbed into Sprinklr. Our engineering team is checking this and we will keep you informed as soon as more information becomes available. Thank you for your patience and understanding.
Prod3- URL Service Issue in Prod3
minorSource not attested
Last archived state: resolved
View archived record details
identified
Hi Team,
We’d like to inform you that an issue has been observed with the URL services in Prod3, which may result in errors while loading URLs. we recommend performing a hard refresh, clearing browser cookies, or re-logging into the platform.
Our team is actively investigating this with high priority to identify the root cause and restore full functionality as soon as possible.
We’ll keep you posted with further updates as we make progress. Thank you for your understanding and support.
March 2026
PROD21 Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue affecting the PROD21 environment. Our engineering team has identified the problem and is actively investigating.
Some services may be unavailable or degraded at this time.
We will provide further updates as soon as more information becomes available.
Cases Not Loading, Adherence Inaccuracy & Bot Slowness
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue where cases are not loading properly, adherence metrics are displaying incorrect values, and some bots are responding slower than expected. This may impact users when accessing cases and monitoring adherence data.
Our technical team is actively investigating the root cause and working to restore normal system performance as quickly as possible.
Delay in Case Reporting Sync Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Hi Team,
We are writing to proactively keep you informed that our monitoring system has identified a few alerts indicating a delay in case reporting sync. We are diligently coordinating with our internal team and will keep you informed as soon as we have further updates. However, rest assured we are continuing to monitor the situation.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
