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55.2%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Listening Explorer / Quick Search – Intermittent Slowness
We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights.
Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence.
We will keep you updated on the progress.
We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service.
Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available.
Status: Investigating
Impact: Some users may experience service access issues.
Hi Team,
We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.
Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.
If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected
Hi Team,
We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module.
Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
investigating
We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
August 2026
Temporary Disruption in Listening Engagement Statistics Updates
We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
June 2026
Investigating – TikTok Workflow Disruption (India Region Only)
We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.
Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.
We will continue to provide updates as more information becomes available and as our investigation progresses
March 2026
Twitter media not opening via direct URL in Sprinklr
Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
identified
We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
investigating
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Meta : Facebook Posts Publishing Failures
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are observing publishing failures for video posts. Posts are getting stuck in the "processing by channel" state and eventually failing with the error "There was a problem uploading your video file."
The team is currently investigating the issue with the channel and will provide updates as soon as more information is available.
February 2026
Bitly Posts Failing Due to SSL Certificate Issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
Hi Team,
We are currently experiencing an issue where posts are failing with error "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target" Bitly Shortner Service is failing because of SSL certificate issue.
Our team is actively investigating the issue and working to resolve it as quickly as possible. Meanwhile as a workaround we request you to please remove Bitly URL shortner from account level and ...
