Current answer
Sprinklr experienced a major incident: Prod2 Meta Issue – Channel Operations Impacted. ServiceAlert observed recovery on Sep 9, 2026.
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Incident Lifecycle
Affected Components
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
America (Prod2)
Incident Timeline
Identified
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
Sep 9, 2026 at 11:37 AM UTC
Investigating
We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
Sep 9, 2026 at 7:44 AM UTC
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