Sprinklr Outage History

Uptime record, past incidents, and downtime history for Sprinklr.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
April 2026	0%	10	10
March 2026	0%	31	31
February 2026	56.5%	23	10

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 64 Days)

Feb 6 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

April 2026

Reporting Data Delay for X Ad Accounts – Ongoing Channel Issue.

minor

Started: Apr 9, 6:11 AM

investigating

We are continuing to investigate this issue.

Apr 9, 6:26 AM

investigating

We are continuing to investigate this issue.

Apr 9, 6:22 AM

investigating

Hi Team, We would like to inform you of an ongoing issue impacting reporting data for X ad accounts within Sprinklr. Issue : Following a recent ads platform revamp by X, we are observing instances where reporting data is not populating as expected across certain accounts. As per the latest update from X, while data continues to be stored on their end, it is currently not accessible via their API or native Ads Manager. As a result, metrics for the period following the migration are not...

Apr 9, 6:11 AM

Prod3-Listening Dashboard displaying an error

minor

Started: Apr 8, 3:01 AM

identified

We are pleased to inform you that the issue causing the "Oops" error on the dashboard has now been resolved. Our team has addressed the underlying infrastructure problem, and the dashboards should now be functioning as expected. We will continue to monitor the system to ensure stability. We sincerely apologize for any inconvenience caused and appreciate your patience throughout this process. If you have any further questions or require assistance, please feel free to reach out to Sprinklr ...

Apr 8, 12:09 PM

identified

We would like to inform you that the dashboard is currently displaying an "Oops" error due to ongoing infrastructure issues. We are actively working on resolving this issue and will keep you informed with further updates. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.

Apr 8, 3:01 AM

Listening data grabbing

major

Started: Apr 6, 11:23 AM

investigating

This is to inform you that we have observed issues with listening data being grabbed into Sprinklr. Our engineering team is checking this and we will keep you informed as soon as more information becomes available. Thank you for your patience and understanding.

Apr 6, 11:23 AM

Prod3- URL Service Issue in Prod3

minor

Started: Apr 1, 7:32 AM

identified

Hi Team, We’d like to inform you that an issue has been observed with the URL services in Prod3, which may result in errors while loading URLs. we recommend performing a hard refresh, clearing browser cookies, or re-logging into the platform. Our team is actively investigating this with high priority to identify the root cause and restore full functionality as soon as possible. We’ll keep you posted with further updates as we make progress. Thank you for your understanding and support.

Apr 1, 7:32 AM

March 2026

Twitter media not opening via direct URL in Sprinklr

minor

Started: Mar 31, 9:18 PM

identified

We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.

Apr 1, 5:33 AM

investigating

We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.

Mar 31, 9:18 PM

PROD21 Service Disruption

major

Started: Mar 30, 10:25 AM

investigating

We are currently experiencing an issue affecting the PROD21 environment. Our engineering team has identified the problem and is actively investigating. Some services may be unavailable or degraded at this time. We will provide further updates as soon as more information becomes available.

Mar 30, 10:25 AM

Cases Not Loading, Adherence Inaccuracy & Bot Slowness

minor

Started: Mar 16, 6:18 PM

investigating

We are currently experiencing an issue where cases are not loading properly, adherence metrics are displaying incorrect values, and some bots are responding slower than expected. This may impact users when accessing cases and monitoring adherence data. Our technical team is actively investigating the root cause and working to restore normal system performance as quickly as possible.

Mar 16, 6:18 PM

Delay in Case Reporting Sync Issue

minor

Started: Mar 15, 5:22 AM

investigating

Hi Team, We are writing to proactively keep you informed that our monitoring system has identified a few alerts indicating a delay in case reporting sync. We are diligently coordinating with our internal team and will keep you informed as soon as we have further updates. However, rest assured we are continuing to monitor the situation. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.

Mar 15, 5:22 AM

Meta : Facebook Posts Publishing Failures

minor

Started: Mar 12, 3:35 PM

investigating

We are observing publishing failures for video posts. Posts are getting stuck in the "processing by channel" state and eventually failing with the error "There was a problem uploading your video file." The team is currently investigating the issue with the channel and will provide updates as soon as more information is available.

Mar 12, 3:35 PM

AWS Operational issue– Multiple services impacted

major

Started: Mar 2, 7:14 AM

identified

Platform Migration Progress and Service Availability Following the AWS outage in the UAE region, Sprinklr has successfully migrated the majority of customer environments and data to our AWS infrastructure in Ireland. Historical and recent data for these environments has been restored and validated. Current Status: Platform services for all migrated environments are operating normally. A limited number of features remain in restoration and may show intermittent limitations. All resto...

Mar 11, 9:15 AM

identified

To our valued customer, We hope you and your teams are safe and doing as well as possible under the circumstances. We fully recognize how difficult the situation on the ground is, with the level of uncertainty and disruption your community is experiencing. Our thoughts are with you, and we appreciate the resilience you and your teams continue to show. We are writing to update you on the service instability affecting the infrastructure supporting your environment on our platform. As you ...

Mar 4, 9:39 PM

identified

We are continuing to actively manage the ongoing AWS outage impacting the UAE region. Our incident response and crisis management teams remain fully engaged, and we are working closely with AWS while validating recovery and continuity options. At this stage, conditions remain fluid and dependent on third‑party infrastructure availability. Our priority is to restore service safely while preserving data integrity and avoiding unnecessary risk. We will provide further updates as soon as there...

Mar 3, 12:18 PM

identified

We hope you and your loved ones remain safe and well during this difficult time. We, like many other vendors in the region, are working hard to assess impact and restore platform availability as quickly as possible. We continue to monitor the situation closely and will share further updates as soon as we are able to take concrete action or have meaningful progress to report. We understand the importance of platform reliability to your business and appreciate your patience and understanding as...

Mar 2, 5:14 PM

identified

AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team. Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available

Mar 2, 10:47 AM

identified

We are continuing to work on a fix for this issue.

Mar 2, 10:46 AM

identified

Mar 2, 10:35 AM

identified

As a follow-up to our previous communication regarding AWS instability, we would like to provide an additional update. AWS region is impacted. This situation is currently impacting multiple services within the Middle East region. We remain in close coordination with AWS and are closely monitoring the situation. Further updates will be shared as soon as additional capacity is made available and service stability improves. Thank you for your continued patience and understanding.

Mar 2, 7:14 AM

identified

We are continuing to work on a fix for this issue.

Mar 2, 5:58 AM

identified

We would like to inform you that AWS is currently experiencing GPU capacity limitations. AWS is actively working to arrange additional GPU capacity. In parallel, our team is evaluating alternate CPU-based options to mitigate the impact wherever feasible.Due to the limited GPU availability, the following key services are impacted: VoiceBots (LiveChat) RTS (Transcript Services) As a result, requests that require GPU processing may not be handled as expected and could be deflected to human agen...

Mar 1, 9:39 PM

February 2026

Bitly Posts Failing Due to SSL Certificate Issue

major

Started: Feb 23, 11:20 PM

identified

Hi Team, We are currently experiencing an issue where posts are failing with error "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target" Bitly Shortner Service is failing because of SSL certificate issue. Our team is actively investigating the issue and working to resolve it as quickly as possible. Meanwhile as a workaround we request you to please remove Bitly URL shortner from account level and ...

Feb 23, 11:20 PM

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