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55.2%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Listening Explorer / Quick Search – Intermittent Slowness
We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights.
Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence.
We will keep you updated on the progress.
We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service.
Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available.
Status: Investigating
Impact: Some users may experience service access issues.
Hi Team,
We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.
Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.
If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected
Hi Team,
We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module.
Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
investigating
We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
August 2026
Temporary Disruption in Listening Engagement Statistics Updates
We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
June 2026
Investigating – TikTok Workflow Disruption (India Region Only)
We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.
Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.
We will continue to provide updates as more information becomes available and as our investigation progresses
March 2026
Twitter media not opening via direct URL in Sprinklr
Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
identified
We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
investigating
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
TikTok DM Ingestion Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.
Note: TikTok's Business Messaging API is currently not available in the European Economic Area (EEA),...
Open AI Service degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Engineering is actively investigating the issue. Further updates will be shared as soon as possible.
identified
We are currently seeing issues with Copilot failures impacting multiple customers. The Engineering team is actively working to identify the root cause and assess the impact. Further updates will be provided as they become available.
Voice Connect Certificate Renewal
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The Voice Connect certificate renewal has been successfully completed from our end.
The renewed certificate continues to chain to the trusted SSL.com Root CA, ensuring continued trust and secure TLS connectivity for environments that rely on standard public trust stores.
If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.
monitoring
The Voice Connect certificate renewal for Mexico is currently in progress.
We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed.
If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.
Instagram API Rate Limiting Impacting Publishing, Content Retrieval, and Reporting
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are receiving Instagram API failures related to rate limit errors, which is impacting Grabbing, Publishing, and Reporting.
We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.
investigating
We are currently experiencing delays with Instagram operations due to API rate limiting on one or more Instagram accounts.
The following error is being returned by the Instagram API:
(#80002) There have been too many calls to this Instagram account. Wait a bit and try again.
As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Fu...
June 2026
Case Assignment Issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting case assignment for a subset of customers in the Prod17 environment. Our Engineering team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available
Prod2 – Listening Data Fetching Service Down
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting the Listening injections Service in the Prod2 environment. As a result, new listening data is currently not being fetched.
Our engineering team is actively working to identify the root cause and restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
Prod8 Care console Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Hi Team,
This is to inform you that we are observing some issues with the care console in prod8. We are checking this with our engineering team and shall keep you posted as soon as we have further updates.
Hotline Services Maintenance
Source not attested
Last archived state: resolved
View archived record details
monitoring
Hi Team,
Please note that our hotline numbers are currently under maintenance and may be temporarily unavailable for some time.
During this period, we request you to please reach out to us via email for any support or urgent assistance:
Standard Customers: tickets@sprinklr.com
Platinum Customers: platinumtickets@sprinklr.com
Our teams are actively working on the maintenance activity and services will be restored at the earliest.
We appreciate your patience and understanding, and apologis...
Voice Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a disruption affecting voice services. Users may encounter issues placing or receiving calls.
Our engineering team has identified the issue and is actively investigating. We are working to restore normal service as quickly as possible.
We will provide updates as more information becomes available.
Intermittent Media Loading Issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
Hi Team,
We are currently investigating an issue that may cause intermittent failures or delays while loading media assets and attachments within the Sprinklr platform for a subset of customers.
Our Engineering teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available.
