Sprinklr Outage History
Daily status observations, past incidents, and reported issue history for Sprinklr.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 20% | 25 | 20 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 0% | 5 | 5 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Temporary Disruption in Listening Engagement Statistics Updates
Started:
America (Prod)
America (Prod2)
America (Prod6)
America (Prod8)
EMEA (Prod3)
EMEA (Prod5)
EMEA (Prod15)
EMEA (Prod16)
EMEA (Prod17)
EMEA (Prod18)
APAC (Prod4)
APAC (Prod11)
EMEA (Prod19)
America (Prod12)
EMEA (Prod21)
identified
We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
July 2026
TikTok DM Ingestion Issue
Started:
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.
Note: TikTok's Business Messaging API is currently not available in the European Economic Area (EEA),...
Open AI Service degradation
Started:
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Engineering is actively investigating the issue. Further updates will be shared as soon as possible.
identified
We are currently seeing issues with Copilot failures impacting multiple customers. The Engineering team is actively working to identify the root cause and assess the impact. Further updates will be provided as they become available.
Voice Connect Certificate Renewal
Started:
monitoring
The Voice Connect certificate renewal has been successfully completed from our end.
The renewed certificate continues to chain to the trusted SSL.com Root CA, ensuring continued trust and secure TLS connectivity for environments that rely on standard public trust stores.
If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.
monitoring
The Voice Connect certificate renewal for Mexico is currently in progress.
We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed.
If you experience any issues or require assistance, please write to platinumtickets@sprinklr.com.
Instagram API Rate Limiting Impacting Publishing, Content Retrieval, and Reporting
Started:
investigating
We are receiving Instagram API failures related to rate limit errors, which is impacting Grabbing, Publishing, and Reporting.
We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.
investigating
We are currently experiencing delays with Instagram operations due to API rate limiting on one or more Instagram accounts.
The following error is being returned by the Instagram API:
(#80002) There have been too many calls to this Instagram account. Wait a bit and try again.
As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Fu...
June 2026
Case Assignment Issue
Started:
investigating
We are currently investigating an issue affecting case assignment for a subset of customers in the Prod17 environment. Our Engineering team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available
Prod2 – Listening Data Fetching Service Down
Started:
investigating
We are currently investigating an issue impacting the Listening injections Service in the Prod2 environment. As a result, new listening data is currently not being fetched.
Our engineering team is actively working to identify the root cause and restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
Prod8 Care console Issues
Started:
investigating
Hi Team,
This is to inform you that we are observing some issues with the care console in prod8. We are checking this with our engineering team and shall keep you posted as soon as we have further updates.
Hotline Services Maintenance
Started:
monitoring
Hi Team,
Please note that our hotline numbers are currently under maintenance and may be temporarily unavailable for some time.
During this period, we request you to please reach out to us via email for any support or urgent assistance:
Standard Customers: tickets@sprinklr.com
Platinum Customers: platinumtickets@sprinklr.com
Our teams are actively working on the maintenance activity and services will be restored at the earliest.
We appreciate your patience and understanding, and apologis...
Investigating – TikTok Workflow Disruption (India Region Only)
Started:
APAC (Prod4)
investigating
We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.
Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.
We will continue to provide updates as more information becomes available and as our ...
Voice Service Disruption
Started:
investigating
We are currently experiencing a disruption affecting voice services. Users may encounter issues placing or receiving calls.
Our engineering team has identified the issue and is actively investigating. We are working to restore normal service as quickly as possible.
We will provide updates as more information becomes available.
Intermittent Media Loading Issues
Started:
identified
Hi Team,
We are currently investigating an issue that may cause intermittent failures or delays while loading media assets and attachments within the Sprinklr platform for a subset of customers.
Our Engineering teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available.
Meta - Publishing Issue While Sending Messages
Started:
identified
We are investigating reports of users encountering the following error while sending messages:
"An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while."
Based on our current findings, the issue appears to be originating from the Meta side. We are observing multiple API failures impacting Meta channels, including WhatsApp, Facebook, Instagram, and Ads, resulting in message publishing and related functionality failures.
Our engine...
investigating
Status: Investigating
We are investigating reports of users encountering the following error while sending messages:
"An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while."
Based on our initial assessment, we suspect this may be related to an issue on the Meta side. Our engineering team is actively investigating and coordinating with the relevant parties to confirm the root cause and assess the impact.
We will provide further...
Prod4 Inaccessible
Started:
identified
Hi Team,
We are currently observing that the Prod4 platform is down and services are not accessible.
The team has started investigating the issue on priority and is actively checking all related components to identify the root cause. We are working to restore the platform as quickly as possible.
We will share the next update shortly or once services are fully restored.
Appreciate your patience and support.
Breakage in Facebook workflows due to a recent Meta update
Started:
identified
Hi All,
We have identified the required updates on the Sprinklr side and are currently working on implementing the fix. We will continue to share progress as deployment moves forward and confirm once all impacted workflows are restored."
Thank you
investigating
Hi All,
We are currently experiencing issues with Facebook workflows due to a recent Meta platform update. The impact includes fetching posts via comments (especially dark posts), Facebook profile creation and updates, and Facebook comment retrieval across all environments.
Our Engineering team is actively working with Meta on a resolution and will provide further updates as they become available.
May 2026
Generative AI Features Temporarily Unavailable.
Started:
identified
We are currently observing issues with AI Agent bots failing due to GenAI service unavailability. Initial investigation indicates that the issue appears to be originating from the Azure side, impacting GenAI service availability.
Our engineering team is actively monitoring the situation and coordinating further investigation. We will continue to provide updates as more information becomes available.
We appreciate your patience and understanding.
Prod15 Issue
Started:
investigating
Hi Team,
We are currently seeing impact across Voice services. Our engineering team is actively working on the issue, and we will provide updates as more information becomes available.
prod4 Whatsapp issues
Started:
investigating
Hi Team,
This is to inform you that we are currently observing issues on Whatsapp chatbot for prod4. We have raised this with Meta and shall keep you posted as soon as we have further updates.
Hotline Services Maintenance
Started:
monitoring
Hi Team,
Please note that our hotline numbers are currently under maintenance and may be temporarily unavailable for some time.
During this period, we request you to please reach out to us via email for any support or urgent assistance:
Standard Customers: tickets@sprinklr.com
Platinum Customers: platinumtickets@sprinklr.com
Our teams are actively working on the maintenance activity and services will be restored at the earliest.
We appreciate your patience and understanding, and apologis...
prod4 platform Issues
Started:
monitoring
Hi Team,
This is to inform you that the platform is currently up and accessible. The backend services are currently being checked by our engineering team.
We shall keep you posted as soon as we have further updates.
investigating
Hi Team,
This is to inform you that we are observing issues with respect to the Sprinklr platform for prod4 environment. We are checking this with our engineering team and shall keep you posted as soon as we have further updates.
AWS US-East1 Service Degradation
Started:
monitoring
This is to share an update regarding AWS US-East-1 services.
As per the latest update from the AWS teams, the issue has been resolved and the services are now operating normally. The ongoing restoration activities are continuing separately.
We are continuing to monitor the situation closely and will keep you informed of any further developments.
AWS Status Page: https://health.aws.amazon.com/health/status
monitoring
Hi Everyone,
We would like to share an update regarding AWS US-East-1 services.
AWS is showing signs of recovery, and services are stabilizing. At this time, there is no impact observed on Sprinklr services, and all systems continue to function as expected.
We are continuing to monitor the situation closely and will keep you informed of any further developments.
AWS Status Page: https://health.aws.amazon.com/health/status
identified
Hi Everyone,
We would like to share an update regarding AWS US East1 services.
At this time, there is no impact observed, and all services are functioning as expected. However, we are closely monitoring the situation as a precautionary measure.
We are aware of an ongoing issue impacting AWS US-East-1 services, as reflected on their public status page. This is currently being tracked at the provider level.
We will continue to monitor the AWS incident and provide updates if there are any chang...
identified
Hi Team,
We would like to inform you that our voice provider, Twilio is currently investigating an issue causing degradation in voice services.
Twilio has also acknowledged this on their status page: https://status.twilio.com/ . We will keep you updated as soon as we have further information.
We apologize for the inconvenience caused. If you continue to face issues, please report them to Sprinklr Support.
Please ignore this notification if you are not using the above voice provider.
Prod19 - Increase in Webhook Activity
Started:
identified
Hi Team
We would like to inform you that we are currently observing an increase in webhook activity along with intermittent API failures on prod19.
Our engineering team is actively investigating the issue to determine the root cause. We will continue to monitor the situation closely and provide updates as more information becomes available. We appreciate your patience and understanding.
April 2026
Prod15 issues
Started:
investigating
Hi Team,
Our teams are actively investigating issues and are working to resolve them as quickly as possible. We will provide further updates as soon as they become available.
investigating
Hi team ,
We are currently seeing impact across multiple services related to data retrieval and updates. Our engineering team is actively working on the issue, and we will provide updates as more information becomes available.
Twitter API Disruption Due to High Traffic
Started:
monitoring
We are currently observing increased traffic on Twitter, which may result in the following message for some users:
"We are currently experiencing a disruption with this channel API. Please re-try in a few minutes. If this error persists, please contact support@sprinklr.com"
This indicates that the service is temporarily handling a high volume of requests. Users may experience delays or intermittent access. We recommend retrying after a short period.
We are monitoring the situation and wi...
Survey Issues
Started:
investigating
We are currently investigating an issue in the production environment where survey responses are not being captured in Sprinklr as expected, even though customers have completed the surveys.
Further analysis indicates that responses are being recorded but are getting updated with a delay
We are actively working with the Engineering team on priority, We will continue to monitor the situation closely and share further updates as more information becomes available.
Reporting Data Delay for X Ad Accounts – Ongoing Channel Issue.
Started:
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Hi Team,
We would like to inform you of an ongoing issue impacting reporting data for X ad accounts within Sprinklr.
Issue :
Following a recent ads platform revamp by X, we are observing instances where reporting data is not populating as expected across certain accounts.
As per the latest update from X, while data continues to be stored on their end, it is currently not accessible via their API or native Ads Manager.
As a result, metrics for the period following the migration are not...
Prod3-Listening Dashboard displaying an error
Started:
identified
We are pleased to inform you that the issue causing the "Oops" error on the dashboard has now been resolved.
Our team has addressed the underlying infrastructure problem, and the dashboards should now be functioning as expected. We will continue to monitor the system to ensure stability.
We sincerely apologize for any inconvenience caused and appreciate your patience throughout this process.
If you have any further questions or require assistance, please feel free to reach out to Sprinklr ...
identified
We would like to inform you that the dashboard is currently displaying an "Oops" error due to ongoing infrastructure issues.
We are actively working on resolving this issue and will keep you informed with further updates.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Listening data grabbing
Started:
investigating
This is to inform you that we have observed issues with listening data being grabbed into Sprinklr. Our engineering team is checking this and we will keep you informed as soon as more information becomes available. Thank you for your patience and understanding.
Prod3- URL Service Issue in Prod3
Started:
identified
Hi Team,
We’d like to inform you that an issue has been observed with the URL services in Prod3, which may result in errors while loading URLs. we recommend performing a hard refresh, clearing browser cookies, or re-logging into the platform.
Our team is actively investigating this with high priority to identify the root cause and restore full functionality as soon as possible.
We’ll keep you posted with further updates as we make progress. Thank you for your understanding and support.
March 2026
Twitter media not opening via direct URL in Sprinklr
Started:
America (Prod2)
America (Prod)
America (Prod6)
America (Prod8)
EMEA (Prod3)
EMEA (Prod15)
EMEA (Prod16)
APAC (Prod4)
EMEA (Prod19)
EMEA (Prod21)
identified
Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
identified
We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
investigating
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
PROD21 Service Disruption
Started:
investigating
We are currently experiencing an issue affecting the PROD21 environment. Our engineering team has identified the problem and is actively investigating.
Some services may be unavailable or degraded at this time.
We will provide further updates as soon as more information becomes available.
Cases Not Loading, Adherence Inaccuracy & Bot Slowness
Started:
investigating
We are currently experiencing an issue where cases are not loading properly, adherence metrics are displaying incorrect values, and some bots are responding slower than expected. This may impact users when accessing cases and monitoring adherence data.
Our technical team is actively investigating the root cause and working to restore normal system performance as quickly as possible.
Delay in Case Reporting Sync Issue
Started:
investigating
Hi Team,
We are writing to proactively keep you informed that our monitoring system has identified a few alerts indicating a delay in case reporting sync. We are diligently coordinating with our internal team and will keep you informed as soon as we have further updates. However, rest assured we are continuing to monitor the situation.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
Meta : Facebook Posts Publishing Failures
Started:
investigating
We are observing publishing failures for video posts. Posts are getting stuck in the "processing by channel" state and eventually failing with the error "There was a problem uploading your video file."
The team is currently investigating the issue with the channel and will provide updates as soon as more information is available.
AWS Operational issue– Multiple services impacted
Started:
identified
Platform Migration Progress and Service Availability
Following the AWS outage in the UAE region, Sprinklr has successfully migrated the majority of customer environments and data to our AWS infrastructure in Ireland. Historical and recent data for these environments has been restored and validated.
Current Status:
Platform services for all migrated environments are operating normally.
A limited number of features remain in restoration and may show intermittent limitations.
All resto...
identified
To our valued customer,
We hope you and your teams are safe and doing as well as possible under the circumstances. We fully recognize how difficult the situation on the ground is, with the level of uncertainty and disruption your community is experiencing. Our thoughts are with you, and we appreciate the resilience you and your teams continue to show.
We are writing to update you on the service instability affecting the infrastructure supporting your environment on our platform.
As you ...
identified
We are continuing to actively manage the ongoing AWS outage impacting the UAE region. Our incident response and crisis management teams remain fully engaged, and we are working closely with AWS while validating recovery and continuity options.
At this stage, conditions remain fluid and dependent on third‑party infrastructure availability. Our priority is to restore service safely while preserving data integrity and avoiding unnecessary risk. We will provide further updates as soon as there...
identified
We hope you and your loved ones remain safe and well during this difficult time. We, like many other vendors in the region, are working hard to assess impact and restore platform availability as quickly as possible. We continue to monitor the situation closely and will share further updates as soon as we are able to take concrete action or have meaningful progress to report. We understand the importance of platform reliability to your business and appreciate your patience and understanding as...
identified
AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
identified
We are continuing to work on a fix for this issue.
identified
AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
Thank you for your understanding.
identified
As a follow-up to our previous communication regarding AWS instability, we would like to provide an additional update. AWS region is impacted. This situation is currently impacting multiple services within the Middle East region. We remain in close coordination with AWS and are closely monitoring the situation. Further updates will be shared as soon as additional capacity is made available and service stability improves. Thank you for your continued patience and understanding.
identified
We are continuing to work on a fix for this issue.
identified
We would like to inform you that AWS is currently experiencing GPU capacity limitations. AWS is actively working to arrange additional GPU capacity. In parallel, our team is evaluating alternate CPU-based options to mitigate the impact wherever feasible.Due to the limited GPU availability, the following key services are impacted:
VoiceBots (LiveChat)
RTS (Transcript Services)
As a result, requests that require GPU processing may not be handled as expected and could be deflected to human agen...
February 2026
Bitly Posts Failing Due to SSL Certificate Issue
Started:
identified
Hi Team,
We are currently experiencing an issue where posts are failing with error "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target" Bitly Shortner Service is failing because of SSL certificate issue.
Our team is actively investigating the issue and working to resolve it as quickly as possible. Meanwhile as a workaround we request you to please remove Bitly URL shortner from account level and ...