Current answer
Sprinklr experienced a minor incident: Twitter media not opening via direct URL in Sprinklr. The provider currently marks this incident Identified.
Incident Lifecycle
Affected Components
America (Prod2)
America (Prod)
America (Prod6)
America (Prod8)
EMEA (Prod3)
EMEA (Prod15)
EMEA (Prod16)
APAC (Prod4)
EMEA (Prod19)
EMEA (Prod21)
Incident Timeline
Identified
Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
Apr 16, 2026 at 4:52 AM UTC
Identified
We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
Apr 1, 2026 at 5:33 AM UTC
Investigating
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Mar 31, 2026 at 9:18 PM UTC
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