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55.2%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Listening Explorer / Quick Search – Intermittent Slowness
We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights.
Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence.
We will keep you updated on the progress.
We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service.
Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available.
Status: Investigating
Impact: Some users may experience service access issues.
Hi Team,
We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8.
Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available.
If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.
We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Voice and Email services remain unaffected
Hi Team,
We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module.
Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp.
The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue.
Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
investigating
We are currently experiencing an issue with Meta, impacting operations across the affected channels, including publishing, reporting, and other channel operations. The team is currently investigating the issue.
August 2026
Temporary Disruption in Listening Engagement Statistics Updates
We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
June 2026
Investigating – TikTok Workflow Disruption (India Region Only)
We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region.
Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected.
We will continue to provide updates as more information becomes available and as our investigation progresses
March 2026
Twitter media not opening via direct URL in Sprinklr
Hi Team,
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution.
We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
identified
We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL.
We apologize for the inconvenience caused and appreciate your patience during this time.
If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
Thank you.
investigating
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Meta - Publishing Issue While Sending Messages
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are investigating reports of users encountering the following error while sending messages:
"An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while."
Based on our current findings, the issue appears to be originating from the Meta side. We are observing multiple API failures impacting Meta channels, including WhatsApp, Facebook, Instagram, and Ads, resulting in message publishing and related functionality failures.
Our engine...
investigating
Status: Investigating
We are investigating reports of users encountering the following error while sending messages:
"An unexpected error occurred, likely due to a temporary channel outage. Please re-try publishing after a short while."
Based on our initial assessment, we suspect this may be related to an issue on the Meta side. Our engineering team is actively investigating and coordinating with the relevant parties to confirm the root cause and assess the impact.
We will provide further...
Prod4 Inaccessible
Source not attested
Last archived state: resolved
View archived record details
identified
Hi Team,
We are currently observing that the Prod4 platform is down and services are not accessible.
The team has started investigating the issue on priority and is actively checking all related components to identify the root cause. We are working to restore the platform as quickly as possible.
We will share the next update shortly or once services are fully restored.
Appreciate your patience and support.
Breakage in Facebook workflows due to a recent Meta update
minorSource not attested
Last archived state: resolved
View archived record details
identified
Hi All,
We have identified the required updates on the Sprinklr side and are currently working on implementing the fix. We will continue to share progress as deployment moves forward and confirm once all impacted workflows are restored."
Thank you
investigating
Hi All,
We are currently experiencing issues with Facebook workflows due to a recent Meta platform update. The impact includes fetching posts via comments (especially dark posts), Facebook profile creation and updates, and Facebook comment retrieval across all environments.
Our Engineering team is actively working with Meta on a resolution and will provide further updates as they become available.
May 2026
Generative AI Features Temporarily Unavailable.
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently observing issues with AI Agent bots failing due to GenAI service unavailability. Initial investigation indicates that the issue appears to be originating from the Azure side, impacting GenAI service availability.
Our engineering team is actively monitoring the situation and coordinating further investigation. We will continue to provide updates as more information becomes available.
We appreciate your patience and understanding.
Prod15 Issue
Source not attested
Last archived state: resolved
View archived record details
investigating
Hi Team,
We are currently seeing impact across Voice services. Our engineering team is actively working on the issue, and we will provide updates as more information becomes available.
prod4 Whatsapp issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Hi Team,
This is to inform you that we are currently observing issues on Whatsapp chatbot for prod4. We have raised this with Meta and shall keep you posted as soon as we have further updates.
Hotline Services Maintenance
Source not attested
Last archived state: resolved
View archived record details
monitoring
Hi Team,
Please note that our hotline numbers are currently under maintenance and may be temporarily unavailable for some time.
During this period, we request you to please reach out to us via email for any support or urgent assistance:
Standard Customers: tickets@sprinklr.com
Platinum Customers: platinumtickets@sprinklr.com
Our teams are actively working on the maintenance activity and services will be restored at the earliest.
We appreciate your patience and understanding, and apologis...
prod4 platform Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Hi Team,
This is to inform you that the platform is currently up and accessible. The backend services are currently being checked by our engineering team.
We shall keep you posted as soon as we have further updates.
investigating
Hi Team,
This is to inform you that we are observing issues with respect to the Sprinklr platform for prod4 environment. We are checking this with our engineering team and shall keep you posted as soon as we have further updates.
AWS US-East1 Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This is to share an update regarding AWS US-East-1 services.
As per the latest update from the AWS teams, the issue has been resolved and the services are now operating normally. The ongoing restoration activities are continuing separately.
We are continuing to monitor the situation closely and will keep you informed of any further developments.
AWS Status Page: https://health.aws.amazon.com/health/status
monitoring
Hi Everyone,
We would like to share an update regarding AWS US-East-1 services.
AWS is showing signs of recovery, and services are stabilizing. At this time, there is no impact observed on Sprinklr services, and all systems continue to function as expected.
We are continuing to monitor the situation closely and will keep you informed of any further developments.
AWS Status Page: https://health.aws.amazon.com/health/status
identified
Hi Everyone,
We would like to share an update regarding AWS US East1 services.
At this time, there is no impact observed, and all services are functioning as expected. However, we are closely monitoring the situation as a precautionary measure.
We are aware of an ongoing issue impacting AWS US-East-1 services, as reflected on their public status page. This is currently being tracked at the provider level.
We will continue to monitor the AWS incident and provide updates if there are any chang...
identified
Hi Team,
We would like to inform you that our voice provider, Twilio is currently investigating an issue causing degradation in voice services.
Twilio has also acknowledged this on their status page: https://status.twilio.com/ . We will keep you updated as soon as we have further information.
We apologize for the inconvenience caused. If you continue to face issues, please report them to Sprinklr Support.
Please ignore this notification if you are not using the above voice provider.
Prod19 - Increase in Webhook Activity
minorSource not attested
Last archived state: resolved
View archived record details
identified
Hi Team
We would like to inform you that we are currently observing an increase in webhook activity along with intermittent API failures on prod19.
Our engineering team is actively investigating the issue to determine the root cause. We will continue to monitor the situation closely and provide updates as more information becomes available. We appreciate your patience and understanding.
