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89.1%of 55 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
85.2%
27
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
[Sev3] Elevated error rate for RiskOS Evaluation APIs
We appreciate your patience as our team is still monitoring the situation closely. Error rates have subsided as we continue to work towards a full resolution.
monitoring
We’ve taken an interim measure, and the elevated error rate has subsided. We haven’t observed related errors in the past 15 minutes. We’re moving the incident to monitoring while we continue work on a full resolution. We’ll share another update when the situation changes.
investigating
Starting at 3:00 EDT, some customers may experience intermittent errors or failed requests when using the RiskOS Evaluate APIs. We’ve identified a database issue and are actively working to resolve it. We apologize for the disruption and appreciate your patience while we investigate.
We are continuing to monitor for any further issues.
monitoring
Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:20 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
investigating
We are currently experiencing an active incident that is impacting service availability. We are currently investigating the issue and will provide updates as soon as we have additional information.
Error rates have subsided over the last few minutes. We are monitoring these rates, and pending our vendor response.
identified
We are currently experiencing an unplanned outage affecting the eCBSV module due to SSA responses, resulting in 5xx errors. Socure has contacted the vendor to investigate the issue and determine when service is expected to be restored.
September 2026
[Sev3] Delayed Case Updates in the Case Management UI
We have identified the root cause of the issue affecting updates in the RiskOS Case Management UI. This issue is limited to a subset of cases and specifically affects the Case Search functionality, which may temporarily show outdated case states. Please note that case status data displayed within the Case List and individual Case Details pages is accurate and reflects the latest state. Our Engineering team has deployed a fix for all newly updated cases and is actively working to re-sync the remaining affected cases to ensure data consistency across search. We will provide another update once normal behavior is fully restored.
identified
We are investigating an issue causing delays in case updates being reflected in the RiskOS Case Management UI. Our Engineering team is actively working to identify the root cause and restore normal update behavior. We will provide further updates as more information becomes available.
This is not impacting API evaluation requests.
We’re seeing an improvement in latency affecting some customers using our Fraud and Synthetic products. We’ll continue to monitor the situation closely.
identified
We are observing increased latency affecting some customers using our Fraud and Synthetic products. Our team is actively investigating the issue. API requests are completing successfully, and we are not observing any API failures at this time.
We will provide further updates as more information becomes available.
Our Vendor, SSA, has reported that there is currently an elevated latency issue affecting eCBSV module. As a result, you may experience elevated response times. Our team is actively working with them to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
DocV CaptureApp not loading for some users
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has implemented a fix and is actively monitoring its performance to ensure the issue is fully resolved.
identified
DocV mobile app users may experience an issue where the app becomes stuck on a loading spinner during launch within the web view, preventing access. This only impacts certain users, specifically those using app configurations that rely on a web view. Our team is actively investigating and will provide updates as more information becomes available.
RiskOS Dashboard – Visualizations Unavailable Due to Extended Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We apologize for the ongoing service interruption. Our team is actively working to restore full service as quickly as possible.
We would like to clarify that there is no impact on evaluations or other core platform functionalities, which continue to operate as expected.
We will continue to keep you informed as progress is made. Thank you for your continued patience.
identified
We’re currently seeing that RiskOS dashboards for some customer accounts are not loading. This is due to maintenance on the vendor side taking longer than expected.
We are actively working with the vendor to restore the visualizations as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this.
March 2026
eCBSV - Intermittent timeouts Causing 4xx Errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
We continue to observe intermittent timeouts affecting eCBSV requests. The root cause has been identified, and remediation efforts are currently in progress.
We’ll share further updates as we make progress toward resolution.
identified
We are still observing intermittent timeouts impacting eCBSV requests, and our team is actively investigating the issue.
We sincerely apologize for the inconvenience and will continue to share updates as they become available. In the meantime, we truly appreciate your patience.
identified
We are currently observing intermittent timeouts impacting eCBSV requests. Our team is actively investigating. We sincerely apologize for the inconvenience and will share further updates as they become available.
eCBSV - Unplanned Outage Causing 5xx Errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing errors impacting eCBSV following SSA’s recent maintenance window from 9:00 PM ET on Saturday, March 21, 2026, through 1:00 AM ET on Sunday, March 22, 2026. We continue to see the usual maintenance-window error indicating that the SSA service is unavailable due to planned maintenance, and we are actively coordinating with SSA to better understand the situation. We will provide additional updates as soon as they are available.
[Sev1] Elevated 5xx errors in Device Ingestion Services
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an issue causing elevated 5xx errors impacting Device Ingestion Services. Our team is actively investigating and we will continue to provide updates on this incident.
[SEV3] Elevated 5XX errors for Watchlist
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue causing elevated 5xx errors impacting requests for Watchlist screening. Our team is actively working to mitigate the impact.
Customers may experience intermittent failures for affected requests during this time.
We will provide further updates as we make progress.
[SEV3] Increased Latency In International Phone Risk Score
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an increase in latency in the International Phone Risk Score module.
