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Socure Outage History

Uptime record, past incidents, and downtime history for Socure.

Checking current status...
82.4% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Apr 11Jul 9

Monthly Uptime

Month Uptime Days Tracked Days with Issues
July 2026 100% 9 0
June 2026 76.7% 30 7
May 2026 80.6% 31 6
April 2026 85.7% 21 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Apr 10 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
[SEV 3] 5xx Errors Across Multiple Modules

Started: Jun 26, 8:06 PM

investigating
We are currently experiencing 5xx errors affecting multiple modules. Our team is actively investigating the issue and will provide updates as more information becomes available.
Jun 26, 8:06 PM
RiskOS Service Degradation
major

Started: Jun 23, 2:56 AM

monitoring
We are continuing to monitor our services and are not observing any errors at this time. We will provide additional updates if there are any further changes.
Jun 23, 3:24 AM
monitoring
Our team has mitigated the issue that was causing errors with the RiskOS APIs. We are seeing error rates return to normal levels and are continuing to monitor the system closely. We will provide additional updates if there are any further changes.
Jun 23, 3:07 AM
investigating
We are currently experiencing errors affecting our RiskOS APIs. Our team is actively investigating the issue and will provide updates as more information becomes available.
Jun 23, 2:56 AM
Document Request Link Generation Degradation
minor

Started: Jun 16, 1:20 PM

identified
We are continuing to work on a fix for the issue affecting Document Request link generation. The revert process is taking longer than initially anticipated. Our team remains actively engaged and is working through the revert. Once it is complete, we will immediately begin validation to confirm that functionality has been fully restored. We apologize for the continued inconvenience and appreciate your patience while we work toward resolution. We will provide another update as soon as recover...
Jun 16, 1:52 PM
identified
We have identified the issue causing Document Request link generation to remain in a loading state for some users. Our investigation determined that the degradation was caused by a recent change that introduced an additional permission requirement for this action. We are currently reverting the related change to restore normal functionality. We expect recovery within approximately 15 minutes and will provide another update once the functionality has been fully restored.
Jun 16, 1:32 PM
investigating
We are investigating an issue where some users may be unable to generate Document Request links from the dashboard. Affected users may see the link generation process continue loading instead of returning a generated document request link. Initial investigation indicates this may be related to role provisioning or permission configuration impacting a subset of accounts. Our team is working to confirm the required permissions and restore functionality for impacted users. We will provide anot...
Jun 16, 1:20 PM
Admin Dashboard Transaction Search Latency
minor

Started: Jun 11, 9:37 PM

identified
API requests and transaction processing remain unaffected. We have identified the root cause of the latency and timeout issues affecting the Transaction Search page and have implemented mitigation measures. Some users may still experience delays in transaction visibility while we continue working toward a full resolution. We apologize for the inconvenience and appreciate your patience.
Jun 11, 10:06 PM
investigating
We are currently investigating an issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard. Our engineering team is actively working to resolve the issue and restore normal performance. API requests and transaction processing are working as expected and are not impacted. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Jun 11, 9:37 PM
RiskOS Service Outage
major

Started: Jun 9, 10:24 PM

identified
RiskOS API and real-time processing services have been fully operational for all customers since 07:17 PM ET. - Dashboard functionality, including case listing and search, has been restored for customers. Some customers may experience intermittent delays in seeing new case updates or decision changes reflected in the dashboard. - Webhook deliveries remain impacted for a small subset of customers, and our team is actively working toward a full resolution. We will continue to monitor system h...
Jun 9, 11:52 PM
investigating
We are currently investigating a system-wide issue impacting RiskOS. Customers may experience errors, degraded performance, or delays when accessing RiskOS services and workflows. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as more information becomes available.
Jun 9, 10:24 PM
May 2026
End Users Not Receiving DocV SMS Links
minor

Started: May 20, 3:50 PM

investigating
We are currently experiencing temporary SMS delivery delays for a small subset of users, which may require retrying verification attempts. The team is actively working to mitigate impact while monitoring the issue closely. No customer data or systems have been impacted.
May 20, 3:50 PM
[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions

Started: May 11, 7:35 PM

investigating
We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.
May 11, 7:35 PM
5xx errors across multiple modules
minor

Started: May 8, 12:06 AM

monitoring
We are pleased to inform that all our services are operating normally. We are currently monitoring our services in partnership with AWS.
May 8, 3:01 AM
identified
We are actively working in close partnership with AWS to address the underlying issues currently impacting system performance. Users may still experience 5xx error messages as we work towards a solution to restore full functionality.
May 8, 2:10 AM
investigating
We are currently investigating reports of intermittent errors and performance degradation across several platform modules. Users may experience 5xx error messages. Our engineering team is actively diagnosing the root cause and is working to restore full functionality as quickly as possible.
May 8, 12:06 AM
April 2026
DocV CaptureApp not loading for some users
major

Started: Apr 21, 11:17 PM

monitoring
Our team has implemented a fix and is actively monitoring its performance to ensure the issue is fully resolved.
Apr 21, 11:22 PM
identified
DocV mobile app users may experience an issue where the app becomes stuck on a loading spinner during launch within the web view, preventing access. This only impacts certain users, specifically those using app configurations that rely on a web view. Our team is actively investigating and will provide updates as more information becomes available.
Apr 21, 11:17 PM
RiskOS Dashboard – Visualizations Unavailable Due to Extended Maintenance

Started: Apr 13, 12:36 PM

identified
We apologize for the ongoing service interruption. Our team is actively working to restore full service as quickly as possible. We would like to clarify that there is no impact on evaluations or other core platform functionalities, which continue to operate as expected. We will continue to keep you informed as progress is made. Thank you for your continued patience.
Apr 13, 2:04 PM
identified
We’re currently seeing that RiskOS dashboards for some customer accounts are not loading. This is due to maintenance on the vendor side taking longer than expected. We are actively working with the vendor to restore the visualizations as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this.
Apr 13, 12:36 PM
March 2026
eCBSV - Intermittent timeouts Causing 4xx Errors
minor

Started: Mar 22, 9:07 AM

identified
We continue to observe intermittent timeouts affecting eCBSV requests. The root cause has been identified, and remediation efforts are currently in progress. We’ll share further updates as we make progress toward resolution.
Mar 22, 10:25 AM
identified
We are still observing intermittent timeouts impacting eCBSV requests, and our team is actively investigating the issue. We sincerely apologize for the inconvenience and will continue to share updates as they become available. In the meantime, we truly appreciate your patience.
Mar 22, 9:53 AM
identified
We are currently observing intermittent timeouts impacting eCBSV requests. Our team is actively investigating. We sincerely apologize for the inconvenience and will share further updates as they become available.
Mar 22, 9:07 AM
eCBSV - Unplanned Outage Causing 5xx Errors
minor

Started: Mar 22, 6:43 AM

investigating
We are currently observing errors impacting eCBSV following SSA’s recent maintenance window from 9:00 PM ET on Saturday, March 21, 2026, through 1:00 AM ET on Sunday, March 22, 2026. We continue to see the usual maintenance-window error indicating that the SSA service is unavailable due to planned maintenance, and we are actively coordinating with SSA to better understand the situation. We will provide additional updates as soon as they are available.
Mar 22, 6:43 AM
[Sev1] Elevated 5xx errors in Device Ingestion Services
critical

Started: Mar 20, 7:15 PM

investigating
We are experiencing an issue causing elevated 5xx errors impacting Device Ingestion Services. Our team is actively investigating and we will continue to provide updates on this incident.
Mar 20, 7:15 PM
[SEV3] Elevated 5XX errors for Watchlist
minor

Started: Mar 20, 5:50 PM

investigating
We are currently investigating an issue causing elevated 5xx errors impacting requests for Watchlist screening. Our team is actively working to mitigate the impact. Customers may experience intermittent failures for affected requests during this time. We will provide further updates as we make progress.
Mar 20, 5:50 PM
[SEV3] Increased Latency In International Phone Risk Score
minor

Started: Mar 12, 4:15 PM

investigating
We are investigating an increase in latency in the International Phone Risk Score module.
Mar 12, 4:15 PM
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