Socure Outage History
Uptime record, past incidents, and downtime history for Socure.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 76% | 25 | 6 |
| April 2026 | 90% | 30 | 3 |
| March 2026 | 87.1% | 31 | 4 |
| February 2026 | 100% | 5 | 0 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
End Users Not Receiving DocV SMS Links
Started: May 20, 3:50 PM
investigating
We are currently experiencing temporary SMS delivery delays for a small subset of users, which may require retrying verification attempts. The team is actively working to mitigate impact while monitoring the issue closely. No customer data or systems have been impacted.
May 20, 3:50 PM
[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions
Started: May 11, 7:35 PM
investigating
We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.
May 11, 7:35 PM
5xx errors across multiple modules
Started: May 8, 12:06 AM
monitoring
We are pleased to inform that all our services are operating normally. We are currently monitoring our services in partnership with AWS.
May 8, 3:01 AM
identified
We are actively working in close partnership with AWS to address the underlying issues currently impacting system performance. Users may still experience 5xx error messages as we work towards a solution to restore full functionality.
May 8, 2:10 AM
investigating
We are currently investigating reports of intermittent errors and performance degradation across several platform modules. Users may experience 5xx error messages. Our engineering team is actively diagnosing the root cause and is working to restore full functionality as quickly as possible.
May 8, 12:06 AM
April 2026
DocV CaptureApp not loading for some users
Started: Apr 21, 11:17 PM
monitoring
Our team has implemented a fix and is actively monitoring its performance to ensure the issue is fully resolved.
Apr 21, 11:22 PM
identified
DocV mobile app users may experience an issue where the app becomes stuck on a loading spinner during launch within the web view, preventing access. This only impacts certain users, specifically those using app configurations that rely on a web view. Our team is actively investigating and will provide updates as more information becomes available.
Apr 21, 11:17 PM
RiskOS Dashboard – Visualizations Unavailable Due to Extended Maintenance
Started: Apr 13, 12:36 PM
identified
We apologize for the ongoing service interruption. Our team is actively working to restore full service as quickly as possible.
We would like to clarify that there is no impact on evaluations or other core platform functionalities, which continue to operate as expected.
We will continue to keep you informed as progress is made. Thank you for your continued patience.
Apr 13, 2:04 PM
identified
We’re currently seeing that RiskOS dashboards for some customer accounts are not loading. This is due to maintenance on the vendor side taking longer than expected.
We are actively working with the vendor to restore the visualizations as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this.
Apr 13, 12:36 PM
March 2026
eCBSV - Intermittent timeouts Causing 4xx Errors
Started: Mar 22, 9:07 AM
identified
We continue to observe intermittent timeouts affecting eCBSV requests. The root cause has been identified, and remediation efforts are currently in progress.
We’ll share further updates as we make progress toward resolution.
Mar 22, 10:25 AM
identified
We are still observing intermittent timeouts impacting eCBSV requests, and our team is actively investigating the issue.
We sincerely apologize for the inconvenience and will continue to share updates as they become available. In the meantime, we truly appreciate your patience.
Mar 22, 9:53 AM
identified
We are currently observing intermittent timeouts impacting eCBSV requests. Our team is actively investigating. We sincerely apologize for the inconvenience and will share further updates as they become available.
Mar 22, 9:07 AM
eCBSV - Unplanned Outage Causing 5xx Errors
Started: Mar 22, 6:43 AM
investigating
We are currently observing errors impacting eCBSV following SSA’s recent maintenance window from 9:00 PM ET on Saturday, March 21, 2026, through 1:00 AM ET on Sunday, March 22, 2026. We continue to see the usual maintenance-window error indicating that the SSA service is unavailable due to planned maintenance, and we are actively coordinating with SSA to better understand the situation. We will provide additional updates as soon as they are available.
Mar 22, 6:43 AM
[Sev1] Elevated 5xx errors in Device Ingestion Services
Started: Mar 20, 7:15 PM
investigating
We are experiencing an issue causing elevated 5xx errors impacting Device Ingestion Services. Our team is actively investigating and we will continue to provide updates on this incident.
Mar 20, 7:15 PM
[SEV3] Elevated 5XX errors for Watchlist
Started: Mar 20, 5:50 PM
investigating
We are currently investigating an issue causing elevated 5xx errors impacting requests for Watchlist screening. Our team is actively working to mitigate the impact.
Customers may experience intermittent failures for affected requests during this time.
We will provide further updates as we make progress.
Mar 20, 5:50 PM
[SEV3] Increased Latency In International Phone Risk Score
Started: Mar 12, 4:15 PM
investigating
We are investigating an increase in latency in the International Phone Risk Score module.
Mar 12, 4:15 PM