Looking for an update now? Check the current status, or follow Socure for future changes.
89.1%of 55 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
85.2%
27
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
[Sev3] Elevated error rate for RiskOS Evaluation APIs
We appreciate your patience as our team is still monitoring the situation closely. Error rates have subsided as we continue to work towards a full resolution.
monitoring
We’ve taken an interim measure, and the elevated error rate has subsided. We haven’t observed related errors in the past 15 minutes. We’re moving the incident to monitoring while we continue work on a full resolution. We’ll share another update when the situation changes.
investigating
Starting at 3:00 EDT, some customers may experience intermittent errors or failed requests when using the RiskOS Evaluate APIs. We’ve identified a database issue and are actively working to resolve it. We apologize for the disruption and appreciate your patience while we investigate.
We are continuing to monitor for any further issues.
monitoring
Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:20 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
investigating
We are currently experiencing an active incident that is impacting service availability. We are currently investigating the issue and will provide updates as soon as we have additional information.
Error rates have subsided over the last few minutes. We are monitoring these rates, and pending our vendor response.
identified
We are currently experiencing an unplanned outage affecting the eCBSV module due to SSA responses, resulting in 5xx errors. Socure has contacted the vendor to investigate the issue and determine when service is expected to be restored.
September 2026
[Sev3] Delayed Case Updates in the Case Management UI
We have identified the root cause of the issue affecting updates in the RiskOS Case Management UI. This issue is limited to a subset of cases and specifically affects the Case Search functionality, which may temporarily show outdated case states. Please note that case status data displayed within the Case List and individual Case Details pages is accurate and reflects the latest state. Our Engineering team has deployed a fix for all newly updated cases and is actively working to re-sync the remaining affected cases to ensure data consistency across search. We will provide another update once normal behavior is fully restored.
identified
We are investigating an issue causing delays in case updates being reflected in the RiskOS Case Management UI. Our Engineering team is actively working to identify the root cause and restore normal update behavior. We will provide further updates as more information becomes available.
This is not impacting API evaluation requests.
We’re seeing an improvement in latency affecting some customers using our Fraud and Synthetic products. We’ll continue to monitor the situation closely.
identified
We are observing increased latency affecting some customers using our Fraud and Synthetic products. Our team is actively investigating the issue. API requests are completing successfully, and we are not observing any API failures at this time.
We will provide further updates as more information becomes available.
Our Vendor, SSA, has reported that there is currently an elevated latency issue affecting eCBSV module. As a result, you may experience elevated response times. Our team is actively working with them to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[SEV3] Observed ID+ WL transactions failures due to latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating a slight degradation on the Watchlist product due to latency. Affecting both ID+ and RiskOS. The team is actively investigating this issue at this time.
[SEV3] Increased Latency Affecting Transactions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of increased latency for submitted transactions, which may result in processing delays. Our team is actively looking into the root cause and will provide updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience.
June 2026
[SEV 3] 5xx Errors Across Multiple Modules
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing 5xx errors affecting multiple modules. Our team is actively investigating the issue and will provide updates as more information becomes available.
RiskOS Service Degradation
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor our services and are not observing any errors at this time.
We will provide additional updates if there are any further changes.
monitoring
Our team has mitigated the issue that was causing errors with the RiskOS APIs. We are seeing error rates return to normal levels and are continuing to monitor the system closely.
We will provide additional updates if there are any further changes.
investigating
We are currently experiencing errors affecting our RiskOS APIs. Our team is actively investigating the issue and will provide updates as more information becomes available.
Document Request Link Generation Degradation
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for the issue affecting Document Request link generation. The revert process is taking longer than initially anticipated.
Our team remains actively engaged and is working through the revert. Once it is complete, we will immediately begin validation to confirm that functionality has been fully restored.
We apologize for the continued inconvenience and appreciate your patience while we work toward resolution. We will provide another update as soon as recover...
identified
We have identified the issue causing Document Request link generation to remain in a loading state for some users.
Our investigation determined that the degradation was caused by a recent change that introduced an additional permission requirement for this action. We are currently reverting the related change to restore normal functionality.
We expect recovery within approximately 15 minutes and will provide another update once the functionality has been fully restored.
investigating
We are investigating an issue where some users may be unable to generate Document Request links from the dashboard. Affected users may see the link generation process continue loading instead of returning a generated document request link.
Initial investigation indicates this may be related to role provisioning or permission configuration impacting a subset of accounts. Our team is working to confirm the required permissions and restore functionality for impacted users.
We will provide anot...
Admin Dashboard Transaction Search Latency
minorSource not attested
Last archived state: resolved
View archived record details
identified
API requests and transaction processing remain unaffected.
We have identified the root cause of the latency and timeout issues affecting the Transaction Search page and have implemented mitigation measures. Some users may still experience delays in transaction visibility while we continue working toward a full resolution.
We apologize for the inconvenience and appreciate your patience.
investigating
We are currently investigating an issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard. Our engineering team is actively working to resolve the issue and restore normal performance.
API requests and transaction processing are working as expected and are not impacted.
We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
RiskOS Service Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
RiskOS API and real-time processing services have been fully operational for all customers since 07:17 PM ET.
- Dashboard functionality, including case listing and search, has been restored for customers. Some customers may experience intermittent delays in seeing new case updates or decision changes reflected in the dashboard.
- Webhook deliveries remain impacted for a small subset of customers, and our team is actively working toward a full resolution.
We will continue to monitor system h...
investigating
We are currently investigating a system-wide issue impacting RiskOS. Customers may experience errors, degraded performance, or delays when accessing RiskOS services and workflows.
Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible.
We will provide additional updates as more information becomes available.
May 2026
End Users Not Receiving DocV SMS Links
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing temporary SMS delivery delays for a small subset of users, which may require retrying verification attempts. The team is actively working to mitigate impact while monitoring the issue closely. No customer data or systems have been impacted.
[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions
Source not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.
5xx errors across multiple modules
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are pleased to inform that all our services are operating normally. We are currently monitoring our services in partnership with AWS.
identified
We are actively working in close partnership with AWS to address the underlying issues currently impacting system performance. Users may still experience 5xx error messages as we work towards a solution to restore full functionality.
investigating
We are currently investigating reports of intermittent errors and performance degradation across several platform modules. Users may experience 5xx error messages. Our engineering team is actively diagnosing the root cause and is working to restore full functionality as quickly as possible.
