Current answer
Socure experienced a critical incident: Outage Resulting in 5xx Errors. ServiceAlert observed recovery on Oct 15, 2026.
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Incident Lifecycle
Affected Components
Sigma Identity Fraud
Global Watchlist Screening with Monitoring
Watchlist Standard
Sigma Synthetic Fraud
Watchlist Plus
KYC
Watchlist Premier
Email RiskScore
Address RiskScore
Phone RiskScore
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 15, 2026 at 11:04 PM UTC
Monitoring
Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:20 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
Oct 15, 2026 at 11:04 PM UTC
Investigating
We are currently experiencing an active incident that is impacting service availability. We are currently investigating the issue and will provide updates as soon as we have additional information.
Oct 15, 2026 at 10:39 PM UTC
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