Current answer
Socure experienced a minor incident: [Sev3] Elevated error rate for RiskOS Evaluation APIs. ServiceAlert observed recovery on Oct 17, 2026.
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Incident Lifecycle
Affected Components
RiskOS
Incident Timeline
Monitoring
We appreciate your patience as our team is still monitoring the situation closely. Error rates have subsided as we continue to work towards a full resolution.
Oct 16, 2026 at 10:59 PM UTC
Monitoring
We’ve taken an interim measure, and the elevated error rate has subsided. We haven’t observed related errors in the past 15 minutes. We’re moving the incident to monitoring while we continue work on a full resolution. We’ll share another update when the situation changes.
Oct 16, 2026 at 9:18 PM UTC
Investigating
Starting at 3:00 EDT, some customers may experience intermittent errors or failed requests when using the RiskOS Evaluate APIs. We’ve identified a database issue and are actively working to resolve it. We apologize for the disruption and appreciate your patience while we investigate.
Oct 16, 2026 at 8:20 PM UTC
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