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Socure

[SEV3] - eCBSV API Outage Resulting in 5xx Errors

Minor Impact Resolved Duration: 1h 7m October 15, 2026
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Current answer

Socure experienced a minor incident: [SEV3] - eCBSV API Outage Resulting in 5xx Errors. ServiceAlert observed recovery on Oct 15, 2026.

Official Socure status page Current Socure status ServiceAlert observed status change:

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Incident Lifecycle

Identified Monitoring
Affected Components
eCBSV eCBSV

Incident Timeline

Monitoring
Error rates have subsided over the last few minutes. We are monitoring these rates, and pending our vendor response.
Oct 15, 2026 at 2:55 PM UTC
Identified
We are currently experiencing an unplanned outage affecting the eCBSV module due to SSA responses, resulting in 5xx errors. Socure has contacted the vendor to investigate the issue and determine when service is expected to be restored.
Oct 15, 2026 at 2:52 PM UTC
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