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Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified . Official provider source.

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0% of 34 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Sage Expense Management - Degraded Performance
minor Observed active window 390h 20m

View incident details and source

Started:

Sage Expense Management
identified
Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
identified
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
identified
We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

July 2026
Webchat Functionality - Major Outage
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that the Webchat Functionality is unavailable for Customers in South Africa, Spain, Germany, UK, France, Portugal, US and Canada. We are currently investigating.
Remote Data Access (RDA) NA - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue where customers in the US and Canada are receiving an error when attempting to access RDA. We are currently investigating. The products/services affected are: Sage 50 US Sage 50 Canada
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (US) - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue where US customers are receiving the following message: "You are off plan and do not have security access:" We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing customers in France from updating their effective date, with no error messages experienced. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI) - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identify an issue preventing customers in the UK and Ireland from updating their bank balance and some reports through the service Sage Business Cloud Accounting UKI. All other product functionalities are performing as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
HMRC - MTD
minor Source not attested
Last archived state: resolved
View archived record details
identified
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 50...
HMRC - MTD - Operational
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.
investigating
We identified an (intermittent) issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: Sage Partner Edition (VAT Centre) Sage Personal Tax (Personal Tax Viewer) Sage Business Cloud Accounting UK (MTD VAT Submissions) Sage Sole Trader Making Tax Digital (MTD) Sage X3 (Single Tenant) Sage 200 Standard (UKI) Sage 200 Professional SPC (UKI) Sage 50 UK Brightpearl Sage Intacct Customers will be presented with an internal HTTP 50...
Sage 200 Standard (UKI) - Operational
major Source not attested
Last archived state: resolved
View archived record details
monitoring
While the service continues to be available and performing as expected, and under close monitoring, we will carry out a maintenance on July 2nd between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.
monitoring
The maintenance has been completed and the service continues to be available and performing as expected. We continue to closely monitor the service.
monitoring
The service continues to be available and performing as expected. We are implementing a permanent fix and will carry out this work on July 1st between 20:00 BST and 22:00 BST. During this period, customers may experience a brief period of degraded performance. We appreciate your patience and understanding as we complete this work.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers in the UK and Ireland from accessing the service. Customers are being presented with an error message: "The request channel timed out while waiting for a reply." We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
June 2026
Sage Intacct - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Customer impact At 16:56 UTC on June 25th, we identified an issue impacting customers in the USA and Canada preventing customers from onboarding. So far, 11 customers have reported the issue. The issue affected all Sage North American products and services relying on integrations with the 18 banks listed below: -First Citizens Bank, US -PNC PINACLE, US -BMO Online Banking for Business, Canada -TD Bank, US -Silicon Valley Bank, US -Santan...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
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