Current answer
Sage experienced a minor incident: Banking Service - Partial Outage. ServiceAlert observed recovery on Oct 16, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Banking Service
Banking Service
Sage Business Cloud Accounting (NA)
Sage Intacct
Sage 200 Standard (UKI)
Sage Business Cloud Accounting (UKI)
Sage Intacct
Sage Sole Trader
Incident Timeline
Identified
Customers in South Africa using Standard Bank are experiencing issues with transactions syncing.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue.
Oct 15, 2026 at 8:05 AM UTC
Identified
Customers in South Africa using Standard Bank are experiencing issues with transactions syncing.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue.
Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to work on a fix. As a workaround, customers can use the Yodlee Standard Bank connection for new onboarding, while existing customers can re-authenticate using their existing connection. We appreciate your patience as we work to fully resolve this issue.
Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Oct 14, 2026 at 3:51 PM UTC
Identified
Customers in South Africa using Standard Bank are experiencing issues with transactions syncing.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
Operational - Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank were unable to receive bank feeds.
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Oct 14, 2026 at 8:31 AM UTC
Identified
Customers in South Africa using Standard Bank are experiencing issues with transactions syncing.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank are unable to receive bank feeds:
Third-party provider GoCardless continues to work on a fix for the issue. We appreciate your patience as we work to resolve this issue.
Products/Services impacted includes:
SBC Accounting (ZA)
Sage 50 (ZA)
Sage Evolution
Sage Intacct
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
Customers in USA, Canada, Ireland, and the UK with accounts at The Co-operative Bank are unable to receive bank feeds:
Third-party provider GoCardless continues to work on a fix for the issue. We appreciate your patience as we work to resolve this issue.
Oct 7, 2026 at 3:57 PM UTC
Identified
We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.
Sep 22, 2026 at 3:39 PM UTC
Identified
We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers.
We are engaged with our third-party, Gocardless to resolve this issue.
The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
We are engaged with our third-party, Gocardless to resolve this issue.
The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
Sep 21, 2026 at 2:34 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 21, 2026 at 2:01 PM UTC
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