Current answer
Sage experienced a minor incident: Banking Service - Gocardless - Partial Outage. The provider currently marks this incident Identified.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Banking Service
Sage 50
Sage Business Cloud Accounting (NA)
Sage 50 Accounts
Sage Intacct
Sage 200 Standard (UKI)
Sage Business Cloud Accounting (UKI)
Sage Intacct
Sage Sole Trader
Incident Timeline
Identified
We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.
Sep 22, 2026 at 3:39 PM UTC
Identified
We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers.
We are engaged with our third-party, Gocardless to resolve this issue.
The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
We are engaged with our third-party, Gocardless to resolve this issue.
The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
Sep 21, 2026 at 2:34 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 21, 2026 at 2:01 PM UTC
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