Current answer
Sage experienced a minor incident: Sage DPW Cloud - Partial Outage. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Sage DPW Cloud
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 21, 2026 at 8:56 AM UTC
Investigating
We are continuing to investigate the cause of the issue.
Sep 21, 2026 at 8:01 AM UTC
Investigating
We have identified an issue preventing customers in Austria from logging in to Sage DPW Cloud Citrix portal. Customers are receiving login errors within Citrix “No desktops are available to connect to”. We are currently investigating.
Sep 21, 2026 at 6:50 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 21, 2026 at 6:36 AM UTC
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