Current answer
Sage experienced a major incident: Sage Identity Service - Major Outage. ServiceAlert observed recovery on Sep 28, 2026.
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Incident Lifecycle
Affected Components
Brightpearl
Brightpearl
Brightpearl
Brightpearl
Brightpearl
Sage HR
Sage ID
Sage Inventory Planner
Sage HR
Sage ID
Sage HR
Sage ID
Sage Inventory Planner
Sage Inventory Planner
Sage HR
Sage ID
Sage Inventory Planner
Sage Business Cloud Accounting (UKI)
Sage HR
Sage HR (UK)
Sage ID
Sage Inventory Planner
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 28, 2026 at 10:03 AM UTC
Investigating
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in.
The products/services confirmed to be affected so far are:
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Payroll
- Sage HR (UK)
- Sage Retail
- Sage Inventory Planner
- Sage 50 Payroll Cloud
- Sage 50 Cloud Accounts
The products/services confirmed to be affected so far are:
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Payroll
- Sage HR (UK)
- Sage Retail
- Sage Inventory Planner
- Sage 50 Payroll Cloud
- Sage 50 Cloud Accounts
Sep 28, 2026 at 8:28 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 28, 2026 at 7:59 AM UTC
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