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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BrightpearlMaking Tax Digital (MTD)Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal TaxSage Sole Trader
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
- Sage Partner Edition (VAT Centre)
- Sage Personal Tax (Personal Tax Viewer)
- Sage Business Cloud Accounting UK (MTD VAT Submissions)
- Sage Sole Trader
- Making Tax Digital (MTD)
- Sage X3 (Single Tenant)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 50 UK
- Brightpearl
- Sage Intacct
Customers will be presented with an internal ...
We identified an issue that was affecting the E-Invoicing onboarding workflow. The issue affected onboarding requests and caused the final customer registration status to take longer than usual to be completed. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- SBC Payroll UK
We are engaged with third party, Revenue Online Service (ROS) to investigate and resolve the issue. We are waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management APISage Expense Management APISage Expense Management API
identified
We are investigating an issue preventing customers from all regions from using the email forwarding feature for creating expenses, in Sage Expense Management. As a work around customers are able to manually create expenses. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an intermittent issue affecting customers in Europe, causing Warewolf Goods out notes synchronisations to fail.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected and credit notes are being processed as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate an issue affecting the processing of some credit notes for customers using Sage e-invoicing in France.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue where current invoices are stuck in the process for European customers. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service a été rétabli pour la majorité des clients. Nos équipes poursuivent actuellement la restauration des mises à jour en statut “En attente”. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons tout en œuvre pour rétablir pleinement le service.
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The service has been restored for most customers. We are continuing to restore updates that are in an "Awaiting" status. Tha...
identified
The service has been restored for most customers. Some updates remain in an "Awaiting" status and may still experience delays while we continue work to fully restore service.
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Le service a été rétabli pour la majorité des clients. Certaines mises à jour restent toutefois dans un état « En attente » (« Awaiting ») et peuvent encore subir des retards pendant que nous poursuivons nos efforts pour rétablir complètement le service.
identified
We are investigating an issue affecting data synchronization for some customers in Europe and North America. Customers may experience delays in receiving updated data, as queued synchronizations are not being processed automatically.
Our teams are actively investigating the issue.
Affected services may include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage 100 FR
-Sage 50 CA
-Sage 100 France Hébergée
We will provide further updates as more information becomes available.
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Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
identified
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
identified
We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Sage DPW Cloud - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing a subset of customers in Austria from logging into Citrix workspaces in Web. Customers who are already logged in are not impacted. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Payroll - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified the cause of the issue and are working on a fix. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We are continuing to investigate the issue. As a workaround, customers can manually submit directly on People’s Pension website.
We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue preventing customers in the UKI from submitting week 1 pensions. Customers are presented with “there was an internal error with this submission” error message. As a workaround, customers can manually submit directly on People’s Pension website.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Corporation Tax - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
investigating
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
investigating
We have identified an issue preventing UK customers from accessing personal and corporation tax. Customers are presented with “something went wrong while signing in” error message. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage HR - FYI
Source not attested
Last archived state: resolved
View archived record details
investigating
We’re are aware that a subset of customers globally might be seeing issues in the Leave Management module due to April policy resets, which may show incorrect accruals or carryovers.
These figures will correct throughout the day of your reset date as reset tasks complete. Please avoid making manual changes for now.
We apologize for any inconvenience.
investigating
We are aware that there is a delay for customers globally to receive the updated yearly policy resets.
We are currently investigating to reduce the delay.
We advise customers to not take action and to check your software again later today.
investigating
We are aware of a subset of customers for which the year allowance is showing as incorrect. We are currently investigating and assessing the impact
March 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently working on a fix for the issue.
We appreciate your patience while we resolve the issue.
investigating
We have identified that customers globally are getting the following error when creating and viewing journal entries: " uncaught exception error". All other production functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing customers from the USA from accessing the service. The service is available and performing as expected for all other regions.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Operational
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We have identified that a subset of customers experienced issues while trying to login using Sage ID for a few minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We continue to work on gathering the missing transaction information for VISA cards from the night of the 26th to 27th of March.
We appreciatte your patience and apologise for any inconvenience this might cause.
identified
We continue on working on a fix for the issue to provide the missing transactions from the night of the 26th to 27th of March.
We apologise for any inconvenience this might cause.
investigating
We identified that a subset customers in the US and Canada have not received the transaction information for payments they completed using VISA during the night of the 26th to 27th of March.
We have identified the cause and are working to recover the missing transactions.
HMRC secure mailbox - FYI
Source not attested
Last archived state: resolved
View archived record details
identified
If you are experiencing issues when connecting to the HMRC Mailbox in Sage 50 Payroll, please follow the instructions in this <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260113160420793">LINK</a>.
identified
We have identified that customers in the UK are receiving an "It has not been possible to establish a connection to your HMRC Mailbox" error when trying to access the HMRC secure mailbox from Sage 50 Payroll.
If you are experiencing this issue please reach out HMRC’s Online Services Helpdesk and provide the following information:
- Inform them that your are obtaining a ‘Request failed, reason unknown’ error when trying to retrieve notices from the DPS.
- Last date a successful retrieval...
