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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
BrightpearlMaking Tax Digital (MTD)Sage 200 Professional SPC (UKI)Sage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Partner EditionSage Personal TaxSage Sole Trader
monitoring
Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products.
We will continue to monitor closely.
identified
We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below:
- Sage Partner Edition (VAT Centre)
- Sage Personal Tax (Personal Tax Viewer)
- Sage Business Cloud Accounting UK (MTD VAT Submissions)
- Sage Sole Trader
- Making Tax Digital (MTD)
- Sage X3 (Single Tenant)
- Sage 200 Standard (UKI)
- Sage 200 Professional SPC (UKI)
- Sage 50 UK
- Brightpearl
- Sage Intacct
Customers will be presented with an internal ...
We identified an issue that was affecting the E-Invoicing onboarding workflow. The issue affected onboarding requests and caused the final customer registration status to take longer than usual to be completed. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs).
The products/services affected are:
- Sage RTX (EU)
- SBC Payroll UK
We are engaged with third party, Revenue Online Service (ROS) to investigate and resolve the issue. We are waiting for updates.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management APISage Expense Management APISage Expense Management API
identified
We are investigating an issue preventing customers from all regions from using the email forwarding feature for creating expenses, in Sage Expense Management. As a work around customers are able to manually create expenses. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an intermittent issue affecting customers in Europe, causing Warewolf Goods out notes synchronisations to fail.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected and credit notes are being processed as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate an issue affecting the processing of some credit notes for customers using Sage e-invoicing in France.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue where current invoices are stuck in the process for European customers. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Le service a été rétabli pour la majorité des clients. Nos équipes poursuivent actuellement la restauration des mises à jour en statut “En attente”. Nous vous remercions de votre patience et de votre compréhension pendant que nous mettons tout en œuvre pour rétablir pleinement le service.
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The service has been restored for most customers. We are continuing to restore updates that are in an "Awaiting" status. Tha...
identified
The service has been restored for most customers. Some updates remain in an "Awaiting" status and may still experience delays while we continue work to fully restore service.
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Le service a été rétabli pour la majorité des clients. Certaines mises à jour restent toutefois dans un état « En attente » (« Awaiting ») et peuvent encore subir des retards pendant que nous poursuivons nos efforts pour rétablir complètement le service.
identified
We are investigating an issue affecting data synchronization for some customers in Europe and North America. Customers may experience delays in receiving updated data, as queued synchronizations are not being processed automatically.
Our teams are actively investigating the issue.
Affected services may include:
-Sage 50 France
-Sage 100 France Comptabilité
-Sage 100 FR
-Sage 50 CA
-Sage 100 France Hébergée
We will provide further updates as more information becomes available.
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Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
identified
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
identified
We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified a global issue where customers may see incorrect currency when processing payments.
All other product functionality is performing as expected.
The root cause has been identified, and we are actively applying a fix. During this time, you may experience some transaction delays.
Thank you for your patience as we work to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an intermittent issue preventing French customers from onboarding to the E-Invoicing platform. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Thank you for your patience while we continue to investigate this issue.
If you are still experiencing problems, please review the following common causes and recommended actions:
• User account locked
Confirm whether the affected user account is locked. If so, please ask your administrator to unlock the account and attempt to log in again.
• Certificate configuration issue
Please check the exact error message being displayed.
In cases where the issue is related to an invalid certificate...
investigating
We have identified that a subset of customers globally are experiencing issues when attempting to login when using SSO. Customers are being presented with " Sorry, but we´re having trouble signing you in" error messages. All other product functionality is performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and are currently working on a fix.
We apologise for any inconvenience this might cause.
identified
We have identified an issue preventing a subset of customers globally who have SSO enabled from accessing the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Global KnowledgeBase - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue preventing customers globally from accessing the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Expense Management - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers globally from accessing the web application and website for this service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th.
The products/services affected are:
- Sage 50 UKI
- Sage 50 CA
- Sage 50 US
- Remote Data Access (RDA) UKI
- Remote Data Access (RDA) NA
- Sage VIP Payroll (ZA)
- Sage HR
- Sage 300 People Managed Services (ZA)
We have identified the cause of the issue and are currently implement...
investigating
none
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Payments Acceptance Service - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing customers in Europe and North America from accessing the service. We are currently investigating.
The products/services impacted are:
Sage 50 UK
Sage 200 UK
Sage 50 US
Sage 50 Canada
Sage 50 FR
Sage 100 FR
Sage 50 DE
Sage 100 DE
Sage 300 US
Sage Active FR, DE, ES and PT
Sage Intacct US
Sage 50 PT
Sage Sole Trader UK
SBCA (GAC) UK
Sage Connect UK and US
Sage AR US and Canada
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (NA) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Online (FR) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
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The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous avons identifié qu’un sous-ensemble de clients rencontre encore des problèmes lors de l’utilisation de Sage Flux Bancaires.
Nous sommes actuellement en cours d’investigation.
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We have identified that a subset of customers are still experiencing issues while using Sage Flux Bancaires.
We are currently investigating.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
