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10.1%of 69 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
7.7%
26
24
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
US Platform 1: Cloud Agent delay in data processing (IM-12901)
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing.
Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12901.
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)
We are continuing to monitor for any further issues.
monitoring
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing performance issues over VMDR pages. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12904.
EU Platform 1: Slowness on VMDR Module page (IM-12900)
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness issue on VMDR Module page. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12900.
IN Platform 1: UI logins and API Authencation failing(IM -12899)
A fix has been implemented and we are monitoring the results.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys IN Platform 1. As a result, customers may experience a UI login and API issue. Please note that there is no impact on scan processing functionality. Further updates will be provided as they become available.
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]
A fix has been implemented and we are monitoring the results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where the users may experience a delay in scan processing for containers.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12886.
IN Platform 1: Users are unable to login to the UI (IM-12895)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available.
The reference ticket for this incident is IM-12895.
September 2026
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
A fix has been implemented and we are monitoring the results.
identified
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
We will continue to provide updates on our progress.
identified
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays.
We are investigating the issue and will provide updates as more information becomes available.
identified
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.
Legacy Incident Archive
121 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Multiple Shared Cloud Platform is currently experiencing an issue where Users unable to create or link new PCI merchant accounts from the VM platform.
The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally.
Impacted PODs
EUPOD1
EUPOD2
EUPOD3
INDPOD1
USPOD1
USPOD2
USPOD3
USPOD4
AUPOD1
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12786.
US Platform 3- EDR UI Inaccessible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with the US03 platform in which the EDR UI is inaccessible. Our technical teams are actively working to identify the cause and restore access.
Ticket reference for this activity: IM-12785
UK Platform 1 : PA UI not loading [IM-12784]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
UK Platform 1 is currently experiencing an issue where PA UI is not loading properly. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12784.
A fix has been implemented and we are monitoring the results.
investigating
Multiple Shared Cloud Platform is currently experiencing an issue with logins.
The Qualys Cloud Platform Operations team is actively investigating the login issue. Scans and APIs are functioning normally. Only the UI Login is affected.
Impacted PODs
EUPOD1
EUPOD2
KSAPOD
UKPOD1
Further updates will be shared as they become available.
Ticket reference for this incident: IM-12783.
EU Platform 2 : Script execution details are not visible in CAR UI [IM-12782]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
EU Platform 2 is currently experiencing an issue where script execution details are not reflecting in CAR UI. The Qualys Cloud Platform Operations team is actively investigating the issue. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12782.
UK Platform 1: Scan Data Processing Stuck (IM-12781)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys UK Platform 1, where scan data processing has completely stopped. As a result, newly collected scan data is not being processed or reflected in the UI. Users may observe that information is not being updated across AssetView, VM Dashboard, Cloud Agent, CSAM/GAV, Policy Audit, Web Application Scanning, and Unified Dashboard. Our teams are actively working to restore scan data processing. Further updates will be ...
US Platform 1: Delay in data processing to the UI and via API (IM-12779)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Qualys Cloud Platform Operations has implemented a fix and is currently monitoring the results. There is no longer a delay in VM Scan processing, and the current data is now available in the UI and API. However, there is still a lag in portal indexing. As a result, users may notice that information takes longer than expected to appear in the UI, including in AssetView, the VM Dashboard, Cloud Agent UI, CSAM/GAV, and the Unified Dashboard. Further updates will be provided as they become availa...
monitoring
A fix has been implemented and we are monitoring the results.
identified
Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12779.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12779.
EU Platform 2 - Delay in data processing to the UI and via API (IM-12776)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Qualys Cloud Platform Operations has currently identified an issue on the Qualys EU Platform 2, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in UI and via API for VM, VMDR Mobile, and VMDR OT modules.
investigating
We are continuing to investigate this issue.
investigating
Qualys VM Platform Operations has identified high lag on vm-scan-event which will impact VM, ML as-well Agent scan processing. We are observing the increase in unprocessed scan count and taking required actions.
Further updates will be shared as they become available.
Ticket reference for this activity is IM-12776.
US Platform 1: Lag observed on vm-scan-events (IM-12775)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM.
Further details will be provided as they become available.
The ticket reference for this incident is IM-12775.
US Platform 1: UI and API not accessible (IM-12775)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting user logins on the US Platform 1. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12775.
identified
Qualys Cloud Platform Operations has currently identified an issue on the Qualys US Platform 1, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in UI and API for AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, Unified Dashboard, and Policy Audit.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12775.
investigating
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
The ticket reference for this incident is IM-12775.
